Bottom Line Telecommunications, Inc.

This case is still being worked by customer service and *** (the manufacturer)Customer has been kept informed that the case is being workedOnce approved by ***, an *** will be issued and customer can return the itemCustomer is not being ignored and we fully expect to issue an *** to return
this item for a full refund shortly

Complaint: ***
I am rejecting this response because: I purchased the item directly from the company and the company is the one that received payment. I shouldn't be involved in the BLT receiving payment from the manufacture, before they refund my paymnet. BLT has not kept me informed, I waited the allotted time and then emailed them with no response which initiated me calling your company several times to inquiry about my request. Only since I've filed this complaint have I received an email stating that they are waiting for a response from ***. No one can tell me a timeline or how long *** has to make a decision. That is bad business practice and poor customer service. All I am asking is for a refund and to send the item back. BLT can play the waiting game with *** once I send the product back and receive a refund.
Sincerely,
*** ***

We do not engage in advertisingETA's are estimated times of arrival, and all items that aren't currently in stock are assigned an estimated lead time of business days (not days)You were provided with non-duplicate separate emails informing you of the status of your orderThe very
first email stated that business days was an estimate and that we'd provide you with an updated ETA when it was available, which we did. Further, every single page of our website states "Pricing and ETA's on pre-ordered items are not guaranteed." The Terms of Sale to which you agreed when you placed your order, clearly state, "Additionally, pricing and ETA's for pre-ordered items are not guaranteed and subject to change at any time." We treat all customers with respect and have a year history of exemplary customer service as documented by our “Excellent” rating on ***.com, “A+” rating at the Revdex.com, and in testimonials from customers. You were not asked to write a good review on ***Your review on *** violated their terms of service and was flagged appropriately. You were then provided with a cease and desist to stop libeling our company with defamatory information.We do not share customer information with any companies other than freight carriers and warehousing companies that perform shipments for us, and we only share your name and address so as to facilitate delivery of your orderWe collect customer information for no other purposes than to process ordersThat is clearly stated in our Privacy Policy which is linked on every page of our website.Your personal information has already been removed from our database

Customer filed Revdex.com complaint prior to allowing sufficient time for us to respond to his issueThe "No returns / exchanges" policy does not apply to items damaged in transitThis is clearly noted on our websiteWe handle all returns / exchanges for items damaged in transitAs customer stated, he
has not bothered testing the drives, so we can only rely upon his claim that they are non-functioningWe have seen photos of the items and have informed the company that performs warehousing for us that the type of packaging they used was inadequateAs for the rest of the customer's concerns, we've already issued an *** for him as well as providing a pre-paid return labelThe advance replacement order has also been setup.In the future, we ask that the customer allow businesses sufficient time to respond to issues that have accumulated after business hours, with the understanding that businesses must process issues in the sequence submitted by all customers

As previously stated, customer needed only be patient while we worked through some red tape. She has been issued an RMA and must return the item using the prepaid return label, as described in the return instructions provided to her via email today. She will be refunded within 15 days of return of the item. Here is another copy of the instructions:Originally sent on:  5/11/15 4:29:14 PMFrom: "[redacted], BLT Sales" To: "[redacted]" Bcc: Subject: RMA Issued for Order #[redacted]X-Priority: 1Issue #:  [redacted].  Check its status online any time at:[redacted]Dear [redacted]:We have received your request to return merchandise.  Your approved RMA number is [redacted], for order #[redacted], to be returned for a credit on credit card #[redacted] as follows:     Item                                      ...⇄ Unit      ExtendedQty  ID #      Description                        Price         Price---  --------  --------------------------  ------------  ------------[redacted]   [redacted]           [redacted]       [redacted]
               [redacted]
               [redacted]    
               [redacted]      ---------------------------------------------------------------------Sub-Total:�...⇄ -$451.29Total Credit:     -->  $451.29

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: My order show to be stuck at [redacted] ground since 2/9/2014. I contacted Bottom line about documented issues, but the refused to do anything for ten days. Thou ten days is less than two days away, I find it unacceptable they won't make any efferent to contact there shipper and correct this delay. I guess it comes down the same old thing, we have your money already why should we do anything til we just have to. It looks a thou I'm going to need your assistance in effort to keep things in professorial order. You and I both understand this type of attitude does nothing less then leading a business to an auction.Desired Settlement: contact shipping company and resolve lost issue. If that's to complex, refund my money and avoid me requesting the assistance of [redacted].

Business

Response:

Per every response we've give this customer, the carrier requires a minimum of 10 business days for a shipment to complete. We are unable to file a claim until that time. Once that time period has elapsed, we can file a claim with the carrier and either reimburse the customer or ship him a replacement.

Additionally, per the Terms of Sale, a customer must file a lost shipment claim with our company to begin this procedure. We have received no such submission from this customer. To submit your claim, visit [redacted] link on the left side.

Review: Purchase item onlineReceived item Apr and item was defectiveRequested a return authorization/address for return and refund on AprApr received an email from the company stating that within the next business days I will receive a decision and instructionsI did not receive an email, so on the Apr, I called BLT's customer service number and was told the company was waiting for a decision from the manufacture in regards to the return and they would send me an emailI didn't receive an email, so I called again on the May I was told the manufacture said they would send me a replace and not refund my moneySo they are still waiting for a response from the manufacture and would email meI stated to the customer service rep that BLT charged my credit card not the manufacture, my refund should be received from BLTMy days will be up May and I feel like they are going to say I am past my date to request a refund.Desired Settlement: I would like BLT to refund my credit card and send me the address to send this item back and they can deal with the manufacture and take as long as they want to get their money back
Business
Response:
This case is still being worked by customer service and [redacted] (the manufacturer)Customer has been kept informed that the case is being workedOnce approved by [redacted], an [redacted] will be issued and customer can return the itemCustomer is not being ignored and we fully expect to issue an [redacted] to return this item for a full refund shortly
Consumer
Response:
Review: [redacted]
I am rejecting this response because: I purchased the item directly from the company and the company is the one that received paymentI shouldn't be involved in the BLT receiving payment from the manufacture, before they refund my paymnetBLT has not kept me informed, I waited the allotted time and then emailed them with no response which initiated me calling your company several times to inquiry about my requestOnly since I've filed this complaint have I received an email stating that they are waiting for a response from [redacted]No one can tell me a timeline or how long [redacted] has to make a decisionThat is bad business practice and poor customer serviceAll I am asking is for a refund and to send the item backBLT can play the waiting game with [redacted] once I send the product back and receive a refund
Sincerely,
Business
Response:
As previously stated, customer needed only be patient while we worked through some red tapeShe has been issued an RMA and must return the item using the prepaid return label, as described in the return instructions provided to her via email todayShe will be refunded within days of return of the itemHere is another copy of the instructions:Originally sent on: 5/11/4:29:PMFrom: "[redacted], BLT Sales" To: "[redacted]" Bcc: Subject: RMA Issued for Order #[redacted]X-Priority: 1Issue #: [redacted]Check its status online any time at:[redacted]Dear [redacted]:We have received your request to return merchandiseYour approved RMA number is [redacted], for order #[redacted], to be returned for a credit on credit card #[redacted] as follows: Item Unit ExtendedQty ID # Description Price Price--- -------- -------------------------- ------------ ------------[redacted] ---------------------------------------------------------------------Sub-Total: -$451.29Total Credit: --> $

You will be wasting your money by doing business with this Company.
They're the nasties people I have dealt with; Specialy David.
They Will over charge you for FEES when trying to get your money back because they re-sell products are services which are DEFECTIVE