Bottoms Up Pizza

First of all, this individual called from California, is not, and has never been a customer of Bottoms Up Pizza Our company policy is, and has always been, when someone calls our restaurant to speak to an employee, unless it is a family emergency, we will disallow that employee to receive personal phone calls or conduct personal business on company time After all, we are paying that employee for their time here Further, we will never give out any personal information about our employees over the phone, including information about their schedules, to ensure their safety and protect their privacy Perhaps the irony is lost on [redacted] , when he states that our manager asking whom was calling was an "invasion of privacy," while he himself was demanding private information about one of our employees We have no employee named "***", and the manager with whom [redacted] spoke to will certainly not be disciplined for adhering to company policy The one in need of education on professionalism and business etiquette is [redacted] Following the conversation with our manager, he continued with a harassing phone call to our cashier as well as a series of inflammatory and threatening emails We will bend over backwards and move mountains to assist our guests, but must insist on protecting our employees and our business from such harrassment

First of all, this individual called from California, is not, and has never been a customer of Bottoms Up Pizza.  Our company policy is, and has always been, when someone calls our restaurant to speak to an employee, unless it...

is a family emergency, we will disallow that employee to receive personal phone calls or conduct personal business on company time.  After all, we are paying that employee for their time here.  Further, we will never give out any personal information about our employees over the phone, including information about their schedules, to ensure their safety and protect their privacy.  Perhaps the irony is lost on [redacted], when he states that our manager asking whom was calling was an "invasion of privacy," while he himself was demanding private information about one of our employees.  We have no employee named "[redacted]", and the manager with whom [redacted] spoke to will certainly not be disciplined for adhering to company policy.  The one in need of education on professionalism and business etiquette is [redacted].  Following the conversation with our manager, he continued with a harassing phone call to our cashier as well as a series of inflammatory and threatening emails.  We will bend over backwards and move mountains to assist our guests, but must insist on protecting our employees and our business from such harrassment.

Review: On 8/1/14, I contacted Bottoms Up on [redacted], via ling distance telephone. This was an urgent business call for an employee there named [redacted]. I did not need to necessary speak with him; however, I did need to confirm whether he would be working that day and whatvtime. [redacted] was in possession of important manuscripts that I had hired a courier to pick up and deliver to me in California. Timing was important - if the driver came to early or too late I would incur extra charges. I spoke with Bottoms Up Pizza manager [redacted], who immediately began to ask very intrusive questions (who was I, what did I want with [redacted], etc...). I informed [redacted] that this was a urgent business inquiry and that his line of questioning was an invasion of privacy - I simply needed to know if or when [redacted] was scheduled to work. At that time, [redacted] became very defensive, told me his employee could not accept personal phone calls and then hung up in my face. This was a business call, not a personal friendly call. Furthermore, I never asked to speak directly to [redacted]. I am highly offended at the attitude and lack of assistance I received at Bottoms Up Pizza. I think the situation called for a more professional and understanding attitude on the part of [redacted]. Maybe he needs disciplinary action or more customer service training - unless this is the approved approach by the Bottoms Up establishment.Desired Settlement: Disciplinary action against the establishment and employee supervisor involved, and notice given regarding the proper way to handle such situations.

Business

Response:

First of all, this individual called from California, is not, and has never been a customer of Bottoms Up Pizza. Our company policy is, and has always been, when someone calls our restaurant to speak to an employee, unless it is a family emergency, we will disallow that employee to receive personal phone calls or conduct personal business on company time. After all, we are paying that employee for their time here. Further, we will never give out any personal information about our employees over the phone, including information about their schedules, to ensure their safety and protect their privacy. Perhaps the irony is lost on [redacted], when he states that our manager asking whom was calling was an "invasion of privacy," while he himself was demanding private information about one of our employees. We have no employee named "[redacted]", and the manager with whom [redacted] spoke to will certainly not be disciplined for adhering to company policy. The one in need of education on professionalism and business etiquette is [redacted]. Following the conversation with our manager, he continued with a harassing phone call to our cashier as well as a series of inflammatory and threatening emails. We will bend over backwards and move mountains to assist our guests, but must insist on protecting our employees and our business from such harrassment.