Bouchard Cleaning & Restoration DKI

I’m writing to day as a caring daughter and a advocate for my dad He had some water in his cellar a couple of months ago first of December His furnace automatically shut down approximately 4 inches as stated by the *** Fire Department The fire department checked on my dad after I called them To check out the water and electrical situation I called ***(located in ***) Someone recommended them and *** recommended Bouchards Restoration(Main Office in ***) *** takes care of plumbing heating. Bouchards Takes care of water extraction, water damage and getting rid of mold. These to separate companies that work independently but work with each other on a lot of emergencies situations and recommend each other From what I heard.I would have to say both these companies have good communication between each other and coordinate their times between each other They are both professional companies Bouchards was very helpful with getting things coordinated with *** for me
I was not able to be there to check things out until late that evening My dad could not get down to the cellar to observe the problems due to his mobility issues This left me to communicate over the phone With the two business. Now the problem My Dad had a real problem with The price And work that was done. The first bill *** wasalready paid the day of service Dad told me he thought the price was “Robbery”They installed a sump pump in a hole in the floor and plug it in. The sump pump that was placed was comparable to the one my dad had there The bill stated a comparable pump was installed That would make that new pump less then a hundred dollars I looked the pump up on line and found it to be under 200 hundred dollars. One of Bouchard’s employees stated that my dads sump pump had been plugged in and running the whole time with the two pumps that they had brought in Dad stated he saw to men both with a pump in hand come in I’m not sure why Dads sump pump was replaced by *** if it was working . I told Mr Bouchard I wanted a new one if the old one was not functioning properly He let *** know .I still have not found my dsump pump that was working .Im guessing that ***’s plumber took it My Dad paid them by a check but I never found the bill and I called up the next week and asked them to send me the bill in A PDF form I couldn’t find the bill and I wanted to see what type of pump they installed. The. only thing the bill said was replaced old Sump Pump with a comparable and must have taken Dads with them.
***s Plumber came after Bouchard’s finished pumping the cellar *** were planning to look at my Dads furnace as well but Dad wanted to use his own furnace company
Dad received bill a from *** week later.The bill was pretty high for the work done and the part was overpriced 684 was the total bill to install a sump pump,put it in the hole and plug it in . Second Company- Bouchard’s We have asked Bouchard ‘s Restoration several times via email and on the phone for a detailed bill I requested a detailed bill as I May be making a claim .Bouchards asked, if my Dad had plans to go through a insurance company I stated “No” Bouchard’s excuse for not giving me detailed bill after I received the first bill, which took a while to receive He wanted to talk with my Dad
Times to talk with my dad
about doing mold removal in the cellar which would entail most likely He stated 4 days with fans to dry his cellar out due to a possibility of mold. It would cost about 2000 He stated he put my dad before other people do to his situation I told him I appreciated that but I Still needed a detailed bill of the work done He tried several times to get pay directly from my dad without sending a bill I already wrote to Bouchards via text telling him to send the bill My dad did not want to have the treatment done and was already upset the bill was 900 told him that my dad was not interested getting the treatment done I told him if there was any damage it would have already happened a long time ago He has had water in the cellar in the past and his fans weren’t going to take care of that problem now . I received 2 phone calls and 2 texts requesting pay I told Mr Bouchard to send the bill to Dads mail or my email and to please send a detailed bill of the work done Dad got The bill came in in a couple of weeks It was Stated 900 for water damage. I wrote a text back stating “What water damage are you referring to” He had two men working two and a half hours to remove 4 inches of water using my Dads electricity his sump pump along with their two his sump pump as stated by one of Bouchards honest employees. (Hope he doesn’t loose his job for opening his mouth ). Often the elderly fall to the mercy of some of these people that over charge people have any choice but to hire them because I their in a emergency situation they don’t have time to compare prices guess “The Customer is always right” has gone out the window pretty much or in our case “down the Drain” I would like to negotiate a cheaper price for services rendered My Dad just wanted to warn other people a head of time do be on the alert for some of these companies that are charging outrageous fees Charging Insurance companies for work done Which may not have been done Good Communication between the client and the insurance companies concerning the work that has been done to making sure these companies are actually doing what they say they did would be ideal My Dad wants to pay for the work they did but would prefer to pay what the job is worth They used his sump pump along with theirs ,his electricity Nothing had to be moved ,just a simple water extraction of 4 inches of water that took 2 men 2 ½ hours No clean up was done No damage was taken care of .The cellar looked no different after the water extraction then before the work

Great employees that go above and beyond to make our clients happy.

I hired Bouchard Cleaning and Restoration for water mitigation and mold remediation. They failed the mold expert's inspection 3 times despite being told exactly what needed to be done to properly remove all mold and pass inspection. As a result I fired them and went with someone else who passed first try.
Despite this, 5 months later Bouchard sent me a bill for the WHOLE cost of water mitigation. This was after going behind my back directly to my insurance claims department to get paid. The invoice included things that were not even completed, including machines that were never here and being charged for 8 hrs of setup when it took 15 minutes. Trying to bill insurance for something that wasn't accurate is fraud!
Thankfully I had security cameras which caught all of the above and therefore did not have to pay that.
I have since heard similar stories about Bouchard Cleaning and Restoration. I would never use them or recommend them! Hire a mold expert (Tiffany at Inspect All Maine was a savior!) and be sure they do a post treatment inspection no matter who you hire.
0 stars! (I had to put at least one to leave this review)

Excellent service, prompt, courteous, professional and fast! Bathtub overflowed and damaged surrounding area and caused flooding in ground-level basement apartment. It was a Friday afternoon and Bouchard Cleaning was here within a couple of hours and immediately started the clean-up. Incredibly efficient and cleanup was done quickly. Bouchard worked amazingly well with the insurance company, including the adjuster. What started out as a traumatic event was handled with a personal touch. My 99 year-old mother-in-law lives in the apartment and Rick and Randy (the techs) were very reassuring to us and her. They showed compassion and were caring. From the original call on the phone with Sonja (I think that's her name) to completion, and follow-up with Brian, everything went extremely well. I was most impressed by their kind reassuring manner. 5 stars are not enough. I would absolutely recommend their service to anyone and everyone!!!

Excellent service, prompt, courteous, professional and fast! Bathtub overflowed and damaged surrounding area and caused flooding in ground-level basement apartment. It was a Friday afternoon and Bouchard Cleaning was here within a couple of hours and immediately started the clean-up. Incredibly efficient and cleanup was done quickly. Bouchard worked amazingly well with the insurance company, including the adjuster. What started out as a traumatic event was handled with a personal touch. My 99 year-old mother-in-law lives in the apartment and Rick and Randy (the techs) were very reassuring to us and her. They showed compassion and were caring. From the original call on the phone with Sonja (I think that's her name) to completion, and follow-up with Brian, everything went extremely well. I was most impressed by their kind reassuring manner. 5 stars are not enough. I would absolutely recommend their service to anyone and everyone!!!

We hired Bouchard Cleaning to eliminate mold in a commercial building. At the initial consultation, their representative seemed very professional. They performed a very expensive mold spore count test (at our expense) and advised us that yes, mold was present. Then they advised us to remove parts of the walls and floor coverings that were supposedly affected by mold. We followed every advice we were given by them. We paid a contractor over $2000 to do the work. Then Bouchard cleaning came in and sprayed their chemicals that were supposed to eliminate the mold. After the wait for chemicals to dry – they did another very expensive mold spore count test – and the spore count was even higher! After the work they’ve done. There was now MORE mold in the building then before they started. We have tried to speak with Bouchard Cleaning about it, to see if they would re-do their treatment, but they were “booked solid” for next 2 weeks and we were on deadline for a commercial tenant (which they knew all along). So we went online and researched how to deal with mold - bought commercial sprayers, solutions, hazmat suits and did the treatment ourselves. It took us 2 times spraying, but finally the mold was gone and the tenant was able to move in. Bouchard cleaning now wants $1800 for their failed attempts to deal with the mold problem. As they only made the problem worse – we are at a loss to understand why we should pay that bill.