Boucher Cadillac of Waukesha

Dear Revdex.com/ [redacted] , We are refunding the $she had to pay for replacement title and a gift card for her frustrationThank You, [redacted] ***

Dear Revdex.com, Customer declined repairs mainly the converter and then rescheduled at a later date to have the converter repairs doneThe part number used for the converter is [redacted] is an old part number supersedes to [redacted] but is a factory part numberAll parts are covered under the GM factory year 12,miles miles when guest called in he stated that he has put on more than miles with adviser it is also over a year since the coil repair was made

I found the issues out on the car
during the test drive and when I brought it to there attention they change the check list itemsthe salesman told me they would take care of the issues and they told me at the last second when I had no other options I feel they should repair these issuesi was told by an employee of the dealership they would fix the items and later told me nonot what I would expect out of a star dealership Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10452258, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

as we discussed with Leo the dealer will fix the issue with the left rear door at no cost to me and discount the remaining issuesthat was discussed with the Wisconsin dmv and I and leo I agree to those terms Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10452258, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Dear Revdex.com/Ms***, The dealership is required to disclose items that are not in working orderIt is in the dealerships's discretion on what is fixed on a vehicle and Ms*** knew this before taking deliveryWe will discount the work for Ms***.Best Regards,GFB

Hello hope all is well thank you for helping out in this matter at the moment NO Boucher Cadillac has not reached out to me and I am not satisfied with the customer service like I stated in the complaint

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Dear Revdex.com, We fixed the left door and we discounted the prices on her remaining issues.

Dear Revdex.com/Ms. [redacted], We have tried too make the necessary arrangements. I might add the second key isn't a guarantee when purchasing a preowned vehicle. The second key was offered by the dealership as a token or our appreciation for the business.[redacted]

Dear Revdex.com,We talked with the vendor Car Keys and he called this customer repeatedly but could not get her to return his call.  We obviously have no problem getting her another set of keys (**) only had one and we agreed to get her a 2nd set.  We've been trying to inconvenience her as little...

as possible. We had the vendor agree to meet her at home, work, or another location chosen by her.  Yesterday after reading her email I sent her his contact information so she could directly contact him. Regards,[redacted]

Dear Revdex.com,  Customer declined repairs mainly the converter and then rescheduled...

at a later date to have  the converter repairs done. The part number used for the converter is [redacted] is an old part number supersedes to [redacted] but is a factory part number. All parts are covered under the GM factory 1 year 12,000 miles miles when guest called in he stated that he has put on more than 12000 miles with adviser it is also over a year since the coil repair was made.

Dear Revdex.com/[redacted], We are refunding the $25 she had to pay for replacement title and a gift card for her frustration. Thank You,[redacted]