Boucher Chevrolet, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not asking for a lower rate (I have already purchased a vehicle elsewhere)I have been in contact with both Transunion and Equifax and they've told me that Boucher Chevrolet has the power to recall the hard inquiries from my credit reportI spoke with Ben in the Financing Dept weeks ago and he said he would be calling the banks individually to pull the hard inquiries off but I have heard nothing sinceI would like more attention paid to this request to ensure that those inquiries do in fact come off of my credit report.
Regards,
*** ***

Dear [redacted]/Revdex.com, We instructed our guest who was out of town that due to the year of the vehicle the interest rate would be higher. Our guest filled out the application online. Once that occurs it is automatically run. We try our best to accommodate our guests on rate. If still interested in the car...

please call the store and I will call on your behalf and see if I can call and get the rate lowered.Best Regards,[redacted]

Boucher Chevrolet has investigated the facts as alleged in this customer Revdex.com complaint.  While we empathize with the customer, Boucher did nothing wrong or illegal in connection with the sale of the subject vehicle.  At the time of the sale in 2014, our technical team in accordance...

with applicable law performed a safety inspection and certified the vehicle in accordance with Wisconsin law and manufacturer standards.  Furthermore, at the time of the sale in 2014, we produced for the customer a Carfax report which did not reference any accident or show any salvage or other branded title issues. Accordingly, Boucher did not have any knowledge of any prior accident or damage to the vehicle at the time of sale.  We relied upon the accuracy of the Carfax. That fact that a reference to accident/damage may appear on another report (i.e. Auto Check) is irrelevant.  And whether an insurance company will insure the vehicle is also irrelevant.  The bottom line is that we have no records – either before, or after the sale, that shows a salvage or branded title or where we were aware of any prior accident or damage.   For these reasons,Boucher has not done anything wrong or acted in a manner which is inconsistent with industry standard or contrary to the law.  In an attempt to resolve this matter:  We have offered to work with this customer to help address any service issues the customer may be experiencing at discounted pricing and we will work with the customer to give the maximum trade allowance (assume no accident at all for purposes of trade-in evaluation) to assist this customer in finding a different vehicle.   Please be so kind as to upload this response to the Revdex.com website and confirm to me.  Thank you and best regards, DanDaniel G. [redacted]General CounselThe Boucher Group, Inc.4141 S. 108th StreetGreenfield, Wisconsin 53228[redacted]

Boucher Chevrolet apologizes for any inconvenience suffered as a result of any delay in closing the financing portion of the transaction.  We pride ourselves on responding timely and make it a priority to close transactions as expeditiously as possible.  However, sometimes delays...

occur that are beyond the control of the dealership.  For example, the delay may be attributable to the third-party lending source or a lengthy effort by the dealership to close the loan on the very best terms available for the customer.   In this case, due to extremely heavy volume on that day, this customer waited longer than we would have liked.  As for the concerns regarding the $500 price increase allegedly “to cover part of the $1,000 gift card,” the dealership has done absolutely nothing wrong.  Contrary to the implication in the compliant, there is nothing illegal or wrong about changing the price of the vehicle – price changes occur all the time.  The price for this specific vehicle went up and down numerous (at least a half dozen) times in the last six months, but all within $1,000 of each other.  From time to time, we offer promotional offers which vary based upon availability, demand, and the goals of the promotion.  In this case, there was indeed a $1,000 gift card promotion – which applied only to the final price of $27,481 – it did not apply to the reduced price of $26,981, the price about which the customer is complaining.  Therefore, in reality, the customer came out $500 ahead on this deal, as he is better off paying the $27,481 with the gift card (a net to him of $26,481), rather than paying the $26,981.  We decline to provide any relief or additional compensation to the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm just going to make this simple, I'm not trying to be difficult in any way but, you have to understand were I'm coming from after investing a large sum of money. I've already discussed my dissatisfaction with having a 3rd party contractor paint a portion of my vehicle because it is not going to be done how it should which the dealership is more than capable of doing but, it would not be cost effective for them. I'm pretty sure 3rd party work would look nice but for how long? The defect that we are referring to is indeed cracked paint and not just a scratch which would require removal of the bumper which the 3rd party contractor is not contracted to do and which the dealership won’t do. My question to the dealer ship is why won’t you do the job the correct way? Don’t be mad at the customer for filing a complaint about their HUGE investment, be mad at the sales person that was a complete YES MAN until the paper work was signed, then he forgot he knew me. If I had known this was the way that they were going to handle this issue before the paper work was signed, I would have left this car on the lot and went else were. I paid too much money to have cheap work done. I DID NOT agree to having 3rd party work done prior to purchasing my vehicle, I was only told this after the cracked paint was mistaken for a scuff which was the sales man fault. If this is the dealerships only and final offer, then they can save it. I just know now to get everything inspected accordingly and have everything written out so there is no confusion as to what's going to be done and by who.
Regards,
[redacted]

I spoke with [redacted] and he said that the work will be performed by his body shop and not a 3rd party. As long as its clear that the work will be done properly and no cheap route is taken, I will accept the offer to have the repair done. I will be contacting [redacted] in the next week or two, to schedule an appointment for the repair.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted], The paint repair company is a bonded and insured company that does quality work to repair the vehicle. This type of scratch will be unnoticed once it is fixed by the company. After the repair is completed if not 100% we will bring it in. Thank you.[redacted]

Review: We arrived at the dealership on Sept. 7 shortly after they opened at 9 a.m. By 11:30 a.m., we had agreed to the deal that they had come up with. We waited for nearly 4 hours to get into the finance office to complete the transaction, and then waited approximately 30 minutes more for the van to be delivered. We voiced our displeasure with the extended wait, as we had a 4 hour drive to get back home, but it seemed to fall on deaf ears.

It wasn't until we'd had the van for a couple of weeks that we discovered that they'd increased the price of the van $500 to cover part of the $1000 gift card that was offered with the vehicle. This discovery was made when we found the previous mirror hanger that was left in the glove box and compared it to the sales paperwork.Desired Settlement: We would like a gift card for $500 to cover the difference between what we paid for the van and the price that it had been advertised for.

Business

Response:

Boucher Chevrolet apologizes for any inconvenience suffered as a result of any delay in closing the financing portion of the transaction. We pride ourselves on responding timely and make it a priority to close transactions as expeditiously as possible. However, sometimes delays occur that are beyond the control of the dealership. For example, the delay may be attributable to the third-party lending source or a lengthy effort by the dealership to close the loan on the very best terms available for the customer. In this case, due to extremely heavy volume on that day, this customer waited longer than we would have liked. As for the concerns regarding the $500 price increase allegedly “to cover part of the $1,000 gift card,” the dealership has done absolutely nothing wrong. Contrary to the implication in the compliant, there is nothing illegal or wrong about changing the price of the vehicle – price changes occur all the time. The price for this specific vehicle went up and down numerous (at least a half dozen) times in the last six months, but all within $1,000 of each other. From time to time, we offer promotional offers which vary based upon availability, demand, and the goals of the promotion. In this case, there was indeed a $1,000 gift card promotion – which applied only to the final price of $27,481 – it did not apply to the reduced price of $26,981, the price about which the customer is complaining. Therefore, in reality, the customer came out $500 ahead on this deal, as he is better off paying the $27,481 with the gift card (a net to him of $26,481), rather than paying the $26,981. We decline to provide any relief or additional compensation to the customer.

This is the letter that my father sent to Boucher Chevrolet in response to having my car repaired at this place in June 2013. While the repairs were fine, the customer service and time was well below our expectations. There was no response to this letter when sent via customer survey from Boucher.

July 11, 2013

To Service Manager at Boucher Chevrolet:

I am writing you in response to your survey you sent our daughter [redacted].

We purchased their used 2008 Chevy Cobalt in November 2012 along with the Platinum Warranty plan to cover oil changes and basically a bumper-to-bumper warranty to cover repairs from Boucher Chevrolet.

Our daughter and husband left their car at our home here for a week as they went on vacation. I decided to vacuum it and discovered that the passenger seat, once back , would not come back forward.

I also discovered that the LED had a message about “SVC TIRE MONITOR.

I also noticed that it needed an oil change.

As I drove it over to Boucher service, I heard a clunking noise as well.

Since they had the warranty policy on the vehicle, I thought that all the repairs needed would be covered under the warranty policy.

The original quote was $1100. So I asked what about coverage under the warranty? Some of the repair item were eventually covered except for the $100 deductible.

I decided to only do the warranty work. I was informed that the amount under the warranty policy was excessive and would need to be approved by the person who does the approval but there would be at least a 24-48 hour delay before the parts could be ordered. You now have had the car for 5 days.

A rental car was not an option as I was told that since our daughter and her husband lives in Stevens Point that putting on 600 miles on one of your cars was not available for them. It was suggested that I give them one of our vehicles to use and therefore put the mileage on my personal vehicle. So that is what I did.

It took another week to get the part to fix the passenger seat mechanism. I wonder if the part was really on an expedited order??

My daughter and son-in- finally got a call that the warranty work was finished. So this past Monday, my wife and I drove our 2010 Chevy Malibu over to Boucher to pick up the car. and guess what??? – The original problem to “SVC TIRE MONITOR” was still on!!!!!!!!!

I could not believe it. To say the least, I was very upset!!!

I had to leave it and finally picked it up on Tuesday afternoon. – Now 12 days have passed.

I immediately drove it to the dealer where we purchased our Malibu and they completed the remainder of the non-warranty work within one day!!

Even though you are 10 minutes from our home and I am considering the purchase of a new Malibu this year, based on my experience with the service department, I would never consider any future business with your organization.

The most frustrating part of the entire situation is that your service department did not take the time to keep us or our daughter informed of what was going on – usually one or both of us had to call to find out the status of the repairs.

Review: An auto leased through Boucher Chevrolet was called in for recall work to be completed. Due tot he nature of the recall, we were given a loaned auto to use until the work was completed. We have been expected to pay for the full value of the lease, but the loan vehicle is of a significantly less value. Attempts to negotiate changes to the loan or the terms of the lease have met with resistance. The car has been unavailable for over 40 days due to a "lack of parts." We would prefer to avoid litigation under Lemon Law statutes. Further, both my wife and I have been told by representatives of the company that they "do not care" about our problem and that the problem does not involve the dealership. We have both been told to deal only with the bank financing the lease and GM directly. Contact ahs been made with both of those institutions, and we have been told that this is a dealership issue. It appears no one wants to take responsibility for this problem. I would prefer to deal with the dealership since they are the representative of GM where the auto was leased and where the loan vehicle was received.Desired Settlement: We would like to either:

1. Receive a refund/cancellation of lease with down payment returned since we do not have the car and will not have access to it for the foreseeable future. -or-

2. Renegotiate the terms of the lease or change lease to a different auto with a comparable cost and no additional down payment.

Business

Response:

Dear Revdex.com/Mr. [redacted],

I just love how I bought a vehicle from Boucher Chevy 5/6 months ago on a recommendation that you guys were great, I had you install an automatic starter 5/6 months ago and now I am having problems with the starter and I scheduled an apt for you guys to take a look at it and then I get there and you want to charge me $125.00 to look at something you guys installed? And then probably charge me again to fix it!! Unbelievable!!!
I will make sure to get with my social media contacts and let everyone know how you DON'T stand behind your services. I really thought you guys were different...RIDE WITH YOU EVERY MILE.....WHAT LINE OF [redacted]

Review: I bought a truck that I paid in full the day I bought it and also purchased a extended warranty that was paid for and good until 2015. Then I wanted to get another oil change package so I also purchased another service package in August 2013. A week later I cancel that service contract and I was told that you have 30 days to cancel it with no penalty. I called this financial guy that sold to me to cancel it and he told me okay that is fine but I have had to wait till November for some paperwork. In the meantime he never canceled my new contract so I was three months behind in payments. Now they are saying that I can't have either of my service contracts and here I sit with no service warranty on my truckDesired Settlement: I would like to have one of my service warrantees reinstated without a Penalty sense this wasn't my fault in any way

Business

Response:

Dear Revdex.com/Mr. [redacted], Here is the timeline of the events.

Review: I applied for an auto loan after being mislead to believe that I was applying only through the dealership. They proceeded to send it out for 7 total hard inquiries on my credit, dropping it by 32 points in one day. I also had discussed the general loan terms with a sales associate and was told it would be close to what I currently had with a bank in OH. The loan came back at 3x that amount and therefore was unusable.Desired Settlement: All hard inquiries need to be removed from my credit report so as to not further damage my score for the 2 full years it takes these to fall off of the report.

Business

Response:

Dear [redacted]/Revdex.com, We instructed our guest who was out of town that due to the year of the vehicle the interest rate would be higher. Our guest filled out the application online. Once that occurs it is automatically run. We try our best to accommodate our guests on rate. If still interested in the car please call the store and I will call on your behalf and see if I can call and get the rate lowered.Best Regards,[redacted]

Consumer

Response:

buyer beware! if purchasing a vehicle from here make sure EVERYTHING is in writing and do not take anyone's word as fact. purchased vehicle, was told it had a second key by sales rep. went next day to get key and was told there was none. had to call for 3 days trying to get them to provide the key at their expense. my wife was being told that it was our fault and that they would not cover the cost until I showed up with sales invoice to return car. they then reluctantly agreed and we did finally get key after waiting another 2 weeks. would expect way better service from a well known dealer. have purchased 2 other cars from
them in the past but will never go back again and will definitely not recommend them to anyone!