Boucher Kia of Milwaukee

I sent two online apps, one of which was not received. I contacted Boucher and spoke with [redacted] and that I wanted to know if I qualify for a SUV with my bad credit. He told me he pretty sure they could work with me. I informed him how I felt about rejection and that I didn't want to deal with that in person again. He assured me I would be fine. I worked with [redacted] and she allowed me to look at leased vehicles and she went to inquire about if I qualify and was told to look at pre-owned SUVs only. I found a truck, Buick, and did a test drive. Loved it!!!! She goes to finance again and was told no that $20k with 70k miles would not get financed. I was told to look at a Mazda that was high in miles as well but I assume less value. Every truck I looked at, I didn't qualify for. So I was told that the Mazda would be more in my range and that they just needed to send it through service. I was told they would have it done by Monday 3/31. Nothing happened... [redacted] did call to say service is busy and short people and it's going to take more time. I followed up today and was told to direct my attention to anything under 14k, under 50k miles and it has to be a car at this point. I asked what happened with the Mazda and was told it still hasn't been processed. I mentioned again that I wanted an SUV and was asked do I want to "drive" ? Very disappointed by the attitude. Left msg for [redacted] that I will weigh other options and follow up if I find anything on the site. Referred brother to a different dealership who was very interested in the dodge charger.

Review: Seller offered multiple buying incentives and declined to honor them after purchase. One of which was not disclosed upon reaching a deal for the vehicle purchased. After not receiving the inventive by mail weeks after purchase I reached out to the sales dept asking why and was informed I would not be entitled to them based on the agreed upon purchase price but was never informed of such during or after negotiation. In the weeks since I have made attempts to reach several dealership managers as well as corporate management with zero response.Desired Settlement: Take ownership of their responsibility to honor advertised incentives. Act in far better business fashion, show some inkling of customer service or desire for customer satisfaction.

Business

Response:

Dear Revdex.com/Mr. [redacted], We offer giveaways for people that purchase cars at our advertised prices. During the negotiation process Mr. [redacted] submitted an offer below our price. At that time we said we would not include the giveaway at the price that was offered. We also wrote it on the contract for purchase.

Review: My wife and I recently purchased a brand new 2014 Kia Sorento at Boucher Kia of Milwaukee. Ever since the date of purchase, there has been issue after issue and I wanted to express our frustration and dissatisfaction with Boucher.

To begin, we were approached by the salesman “[redacted]” and he was very inexperienced and unprofessional at times. It appeared that this may have been one of his first car sales as he was scattered, was unaware of proper paperwork, and was confused as to the process and frequently had to consult with other sales members. Not to mention, he made inappropriate comments at times that were unprofessional and made my wife feel uncomfortable.

We were attempting to trade in our 2012 Hyundai Sonata but the car was “upside down” so we were unable to get a deal done in the morning on 9/2/13. However, after we returned home we decided to try and trade in our other vehicle, a 2006 Nissan Altima, as it was not “upside down” and might give us a better opportunity to meet our monthly payment goal. We worked with [redacted]. and we came back in the afternoon on 9/2/13 and worked on a deal to purchase a new 2014 Sorento. While working with [redacted] and [redacted], they informed us that the vehicle was a “V6”, which was surprising as I believed it was a 4 cylinder model. Sure enough, they confirmed it was a 4 cylinder and not a V6, which was disappointing.

We then moved to financing to get the deal done, but then we hit a snag as the title for the vehicle we were trading was in my wife’s name and my father-in-law’s name who co-signed when she purchased the vehicle previously. After all the paperwork was already processed and we were ready to sign, we were informed that her father needed to sign the title and all of the paperwork had to be processed again. My father in law had to drive out to Boucher Kia of Milwaukee to sign the title and then we had to complete the process.

We were almost ready to leave with our new vehicle but the dealer was unable to find both car keys for our new vehicle. We waited for about a half an hour and they were unable to find a key, advising us that it was a common problem and they would call us when they found the other key.

After returning home I noticed a small circle of white paint on the left headlight that I was unable to wipe off. I called the dealer to advise them of the issue and I returned several days later to have the service personnel remove the white paint mark, which they did.

Several days later, I returned to Boucher Kia after noticing several issues with the vehicle. The front brakes/rotors would shake when applying the brakes, and the AM radio and Satellite radio would not work. I brought the vehicle in during the morning so the service techs could inspect and the shuttle dropped me off at work. The shuttle then picked me up from work and brought me back to Boucher where I was informed they would need to order brand new rotors and an internal antenna for the vehicle and I would need to schedule an appointment to make repairs. The dealer was still unable to locate the 2nd key for our vehicle and it appeared they had failed to even look for it within the dealer. The following day, [redacted] called to say he found the key and would drop it off at my work, which he did.

A few days later on 9/14/13, my wife and I were at [redacted] and we started the Sorento, but the center display screen was “dead” and would not turn on. We pushed many buttons to try and turn on the display and even turned the car off and on, but the display would not work. We drove home from [redacted] with the center display not working. We drove out to Boucher Kia the same day and met with [redacted] and [redacted]. I expressed my frustrations in all of issues we have had so far and that when you purchase a brand new vehicle you do not expect these problems. I requested to leave the vehicle at the dealer and get a loaner vehicle which we would return once all the problems were repaired. We were informed that the dealer did not have loaner vehicles and we would have to come back. We became irritated and frustrated as the dealer personnel did not appear to care about us or have any concern for our issues. I was also concerned about our safety in continuing to drive the vehicle and continuing to have to drive out to Boucher Kia for all of these issues, not to mention it is a leased vehicle and we have to put more miles than planned on the vehicle.

After about an hour, and being told the dealer does not have loaner cars, we were informed that the GM approved a loaner car and we then departed the dealer with the loaner car and left our vehicle there to be repaired. About 5 days later, I received a call from the dealer that the repairs were made and I could pick up our vehicle, so I left work early and came to Boucher to pick up our vehicle. The repairs were completed and the front “shaking” appeared to be repaired.

I received a call from Kia Motors in regards to my service and I asked the service member if our 2014 was recalled with a front axle problem that I was aware of from the media and sure enough, she advised our vehicle was part of the recall and I would receive a notice from Kia.

I then noticed the push button for the heated passenger seat was “stuck” and would not activate when pushed. The button appears to be pushed in too far and stuck and we did not notice it until now as we have had no reason to use the heated seats. The driver’s side button for heated seats does work, but not the passenger button.

At this time, we are beyond frustrated with the fact that our brand new 2014 Kia Sorento has had so many issues, defects, and problems that have needed repairs. For a brand new vehicle that you pay a lot of money for, it is the last thing you expect, not to mention that every time I have had an issue I have had to drive across Milwaukee County to Boucher Kia to get it serviced which is a major inconvenience for myself and my wife. At this point, I do not even feel safe driving the vehicle and I am just waiting for what will happen next.

I was informed by [redacted] the GM of the dealer that our salesman was fired shortly after we purchased the car and they should never had hired him and he clearly was not trained properly and had no idea what he was doing. It definitely appeared that he was not welcomed by the other employees either.

Not to mention the dealer provided the improper paperwork to sign for the lease contract, so when we purchased the car we signed the paperwork and about a month later I was wondering why I have not received anything from KIA finance in regards to the loan or payments and I called the dealer and was informed that I would need to re-sign the paperwork as KIA would not accept the paperwork that Boucher originally had us sign. Boucher is overwhelmingly disorganized and if I did not call and keep track of everything, who knows if they would have ever called me. I called KIA finance and verified that they had no record of our lease, and this was over a month after we signed the lease paperwork on 9/2/13. The dealership has made excuse after excuse and we have heard multiple different stories from multiple people at the dealer. I was advised by [redacted] to make a check out to KIA finance and they would forward that to KIA for our first payment on 10/2/13. However, I was later informed as I continued to track with KIA that this check was never cashed or received and was advised that I now need to pay Boucher for this payment, so when 11/2/13 comes around, I will have almost $700 come out of my account due to the negligence and disorganization of Boucher. Now I have been informed by [redacted] at Boucher that [redacted] is no longer employed at Boucher and it makes sense as their operation is clearly in disarray and the lease of our car has been a disaster. I verified with KIA finance that the original paperwork lease agreement that we signed was edited after we signed the paperwork and mileage was added, as it was blank on the copy I signed and filled in on the copy received by KIA finance. At some point, it appears the lease or sale of this vehicle is “invalid” and we have looked into legal options in regards to voiding the sale. Also, when calling KIA, I was informed that the lease payment amount was $13.00 less each month than the amount on the contract I signed. I can only imagine that this error was due to incorrect information reported by Boucher.

I recently contacted KIA finance to get a status on our financing and payments and I was informed that my wife’s name was spelled incorrectly as Boucher had sent 2 different contracts to KIA finance and I was told by KIA finance that I could not correct my wife’s name. This was an error on behalf of KIA and we already corrected the issue with Boucher, yet the continued to report the incorrect information to KIA finance and continue the confusion. I talked with a Manager and he advised me they had both records and were finally able to change her name, which was reported incorrectly by Boucher.

I then called Boucher and talked to [redacted] in finance to get a status on the check I wrote for the Oct. 2nd payment and he now stated I need to write a check to Boucher as Boucher had to pay KIA for my payment. I requested an invoice and proof that Boucher paid this amount to KIA finance and [redacted] became argumentative and began threatening to contact his “legal team” as I was continuing to ask questions about the check. I asked [redacted] if Boucher would be picking up this cost as a service to their customer and he said never, why would Boucher ever pay for my car payment. I advised [redacted], that after all we have gone through, this would be the least they could do and in my experience I would think Boucher would care about their customer, but obviously they do not.

All of the mechanical issues and vehicle issues have been resolved to date, and cross our fingers that there are no other issues with the brakes, axles, radio, etc. I also advised [redacted] multiple times to contact me ([redacted]) at my cell phone number and to advise his staff to only call me, yet my wife continued to get phone calls from Service and from Finance, so it was clear there was absolutely no internal communication at Boucher and my request was not being honored. I can’t even begin to describe the frustration with all of the issues we have encountered and continue to encounter.

I expect Boucher to devise a solution in which we can trade for a different 2014 Kia Sorento. Up until this point, I have been beyond less than satisfied with the service response from Boucher Kia and the lack of response from Boucher’s personnel and I would not expect this from a company of this stature. I have always heard good things about Boucher and we have not experienced that in the least, as it has been anything but pleasant.

At this point, I would never recommend Boucher to any of my family, friends, or anyone for that matter. This has been downright bad business practice and clear negligence and unprofessionalism on behalf of Boucher. I am in disbelief that all of these issues could even occur to one person and we are tired and worn out and do not ever want to deal with Boucher ever again, but at the same time we feel we were treated unfairly and the issue has yet to be resolved.

To date, I have not had any success or cooperation from the local dealer at Boucher KIA of Milwaukee and I would request to discuss with someone from the corporate office or Boucher KIA in Racine, WI.Desired Settlement: Based on all of the issues we have encountered throughout the purchase of this vehicle, we are looking to exchange our 2014 KIA Sorento for a different 2014 KIA Sorento of equal or greater quality and value.

Based on the issues to date, we do not feel safe in this vehicle and continue to think about what will happen next with the vehicle. We looked forward to purchasing a new vehicle and a vehicle that we could share and enjoy with our family and use for children we look to have in the future, but we have had no excitement whatsoever and are completely dissatisfied with this vehicle and Boucher.

We are requesting to be compensated for all of the issues we have encountered.

Business

Response:

Dear Revdex.com/Mr. [redacted],

Worst experience of my life. The salesman was great and accommodating. The sales manager on the other hand was not. He talked down to my husband and I as if this was our first car buying experience. Not only did he tell us we were "lucky" to receive financing but he screwed up the numbers we had agreed upon. We were there to purchase a brand new 2014 Kia. There was a scuff on the bumper that their service guy could not buff out. They did not want to work with us and expected us to pay full price for a damaged vehicle. Ultimately, they agreed to pay us $50 for the damage which would not cover fixing it elsewhere. The company also falsely advertised receiving a TV or Keurig with the purchase of a new 2014 AND and Kindle fire with a trade in worth $2500 or more. They tried to only give us the tv.(my trade in was worth over $16000) Ultimately after being insulted and having the finance manager bring the error in numbers to our attention, we walked. We were there all day and fell like we were jerked around every step of the way. The internet pricing is also a joke. Customer service did not appear to be of importance. We will NEVER return to any Boucher dealer.

Review: Went Boucher Kia in Milwaukee on Friday October 9, 2015. I wantes to lease a 2015 Kia Optima Ex. There was a neon pink sales sign attached to the inside mirror of the car stating $208 per month $0 down, not included was tax, license, and title, with those things the payment would come to $255 per month. After being there for over 3 hours, [redacted] from [redacted], the man I was working with said that his boss ([redacted]) for Kia didn't believe what the pink sales sign was stating, and he wanted to see it so he took it too him and 15 minutes later came back and said he was sorry his boss had made a mistake and in order to get that monthly payment would need to put $2000. He then told me that he wanted me to meet him so I went with him to the other building and was told by sales manager he was sorry a mistake was made and they would not honor the sales price that was in the car. I then stated that wasn't the only car that had the same neon sign. He again said sorry. I then said what they did was a bait and switch, he asked me what he could do, I said honor the price on the car, he said nope. He said he was sorry but couldn't do anything. I said had driven 150 miles only to be told they made a mistake they wouldn't fix or honor. Horrible way to do business.Desired Settlement: This is the car I was looking for and want them to honor their advertised price on the car neon sign.

Business

Response:

Dear Revdex.com, The customer drove to the dealership to look at a different vehicle and, in doing so, did not in any way rely upon the erroneous "neon pink sales sign" until after she became interest in the other model. The pricing error in question was limited to the single vehicle and the pricing was corrected as soon as it was discovered. We have apologized and continue to apologize to the customer for making the error. Mistakes do happen. However, contrary to the characterization of the customer, there simply was no "bait and switch.Best Regards,[redacted]

Consumer

Response:

I agree I did plan on looking at another car, but when I saw the sticker in the other car, that is the one I wanted. What I VERY much disagree with is that this was NOT the only car that had the sticker attached to the mirror. There were at least 2 other ones, and this was brought to the attention of [redacted]. This is not the way a company should do business. In looking at other complaints filed this is not the only one with the same situation with [redacted]. They need to honor their prices and if a mistake is made honor it. No attempt was made to fix this, no compromise, nothing he actually walked away from us and went back to his office. Very rude.

Business

Response:

Dear Revdex.com, I consulted our legal team and we did not break the law. Call your attorney.[redacted]