Boucher Nissan of Waukesha, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com, a mistake was madeWe offered other ways for the guest to save moneyThank youGFB

Dear Revdex.com/***, We are new management at our our Waukesha Nissan store and Aaron *** left you a voicemail todayWant to make you feel safe and satisfied with BoucherPlease call him back and set up an appointmentThank you.Best regards,*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you MrB***This was all I wanted from the get go
Regards,
*** ***

Mr***, I do apologize for this delayOnce we receive it we won't mail it but deliver it in personWorst case a weeks out

Dear Revdex.com, On October 16th I spoke to this customer and apologized about him getting the runaround from our sales staff. At that time I gave him my cell phone number and told him to go back to *** *** and have them call me directly to authorize the repair. He finally called
me on Monday, November 13th to tell me he was at ***. We immediately authorized the work and *** contacted me to let me know the vehicle was fixed. After all this was done, the customer called me and told me that "to teach us a lesson," he filed a Revdex.com complaint. I'm not sure why he did so because I provided a resolution to him days after purchase. Unfortunately, he decided to wait a month to address the problem

Mr***, Tony M*** is your contactHe is off today but I will make sure it get's to you in a timely manner.Regards,Gordie B*** ***

Dear Revdex.com, We called *** *** today and are working on a resolutionThank you *** *** ***

Business states they have been trying to get in touch with consumer, but they haven't been able to. What is the best contact method and information to reach you?

Mr. [redacted], I apologize for this issue and the runaround you have experienced. We will refund the money desired.  Appreciate your business.Best Regards,Gordie B[redacted]

[redacted], I spoke with [redacted] this morning(I let [redacted] and [redacted] know as well), [redacted] ordered a coupon booklet 2 weeks ago with Tony to be sent directly to our store. Apparently it had to be sent attention to [redacted]. They were told it would take 3-4 weeks at the expedited speed. So we should see it...

within 1-2 weeks. We can then have a lot attendant personally deliver it to his house. Please let me know if you have any more questions.[redacted]###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The dealership fails to honor the advertised price of the vehicle in question. They said they make a mistake but only offered to take the price of the car to what they currently have the price listed at around $18,800. The offered advertised price was listed as $17,200.00.
Regards,
Rita [redacted]

Dear Revdex.com, We made a mistake on the price of the car. We have tried several times to satisfy the customer on a fair price, even losing money on the transaction. Best Regards,GFB

Dear Revdex.com, Apologize for the delay. We did end up refunding the cost of the warranty.Best Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] 1.5 weeks have more than expired just like the previous times. I would like to know what Boucher Nissan is going to do next to resolve this issue?
Regards,
[redacted]

I went in to test drive a car. Shared I was out of the state and would like that one or another in 4 weeks. Did all research, gave numbers I was offering that was fair. I was called pushed to purchase now. I have all text correspondence that reflects the games that were played. I said ok then we agree with term. Well no I'm told! Then why say come in we are good.I would ask a question with no reply. When I followed up was told we are busy. I said I'm waiting til I return from trip. I was called the next day that they were good with all, come in I said please run credit then and confirm. Nothing again after being told I'll get right back to you, all day went by, I inquired and again was told they were very busy. I said you contacted me. Then said the best they could do wasn't what was told they would do. Broken promises, games, very disappointed with poor service even when I shared at the beginning what my desire was. Never listened to me. Their loss of 26,000. I was an easy customer that they took advantage of and desided unethical tactics may work yet actually lost me completely and will share how rotten I was treated!

Review: My girlfriend had taken our used 2006 Honda Pilot we had bought from this dealer 1 year ago in for a routine oil change, as we have oil change coupons when we purchased it. As she was waiting for the service to be completed she then was notified that there was an issue with the oil plug/ oil pan and would need to have the oil pan replaced or the oil will leak out. We have never had this vehicle serviced anywhere else and this has been the third time having them service the vehicle. They had talked my girlfriend who is not listed as an owner into giving permission to perform the work because she would not be able to drive the car. After I found out about the situation, I asked to speak to the manager who was in my opinion ignorant of the situation and claim they are not responsible. I was given the opportunity to look at the oil pan and plug and seen the damaged threads. I was told by the manager that this is common with Honda's with high mileage. I don't believe that is the case, I believe the threads were accidentally stripped from over tightening or cross threaded by the mechanic. I brought that up to the manager and he attested that is not possible with their mechanic with over 30 years of experience. I asked several mechanics at the company where I work and they had also said the only way the threads could of been damaged would be from over tightening or cross threading, it would not just happen because the vehicle has high mileage.

The manager also stated that the vehicle was leaking oil when it came in to the shop but there were no signs of oil spots on our driveway where it is always parked.

We were also never offered to repair the threads by using a tap, or drilling the drain hole larger and tapping new threads and installing a larger plug. (there are repair kits for this by Honda)

I had also took out a 2 year service plan on the vehicle (additional $2,300) which is supposed to cover the engine, transmission and drive train which is what I was told but the oil pan was not specifically listed as a covered item nor listed as a excluded item, and was notified that it's not covered. They do list valve covers which I don't understand??

The previous time we had taken the vehicle for an oil change a wheel stud was broke off which they did take care of and replaced it.

This simple oil change which was prepaid from the purchase of the vehicle costed us $241.00 and I truly feel they are responsible for the damages.

I feel this dealership is taking advantage of us and would not want other people to have a similar situation which might be more costly than this. This is more about the principle than the money.Desired Settlement: Refund for the entire cost of replacement of the oil pan.

Business

Response:

Dear Revdex.com/Mr. [redacted],

Review: I purchased a 2012 Nissan Juke SV on May 20, 2014 at the Boucher Nissan of Waukesha. I was under the impression that the final purchase price would be around 20,000$ after tax, title and license. I made it very clear several times I did not want to finance the vehicle through there financial department. Eventually, they pressured me into financing through them and claimed to have given me the same interest rate that my personal bank would give me (6%). So, I agreed to finance through them because they managed to give me the same rate. They gave me an interest rate of 6.99% that I hadn't realized until my first payment when [redacted] sent me a account information statement. I feel they should have told me outright that it was more like a 7% interest rate. But to make the sale they embellished immensely.

I then was told my car comes with a 100,000 mile bumper to bumper warranty. They did not verbally disclose that it was an additional 3,249.00. When I called to cancel my warranty they lied and told me I had to drive to the dealership to do so (2 hours away). This is not true. I can have a dealership that is local verify the mileage and have the notarized paperwork mailed in. This is just the second occurrence where they have been insensitive to my requests and making their commission is the ONLY importance at this dealership.

Another issue with this vehicle purchase is the sales associate failed to mention that the car had been in an accident in 2013 in the state of [redacted]. When I asked for vehicle history I received a [redacted] buyback guarantee, but not once did he reveal the actual report. This makes the trade in and/retail value significantly lower.

A third problem I have with this sale is the sales associate insisted on the Etch Protection that I did not ask for. However, they said that it comes with the Auto Armor package. BUT it does NOT. It was an additional 1204.00 more on the credit contract.

I feel that this dealership took advantage of me when buying this vehicle. I have called to cancel my warranty they lied and told me I had to drive to the dealership to do so. This is not true. I can have a dealership that is local verify the mileage and have the notarized paperwork mailed in. They have been insensitive to my requests and making their commission is the ONLY importance at this dealership.Desired Settlement: That for future reference they will treat people with the respect they deserve. It is a business and money is an important aspect, however, I will consider buying from this dealership again when they right their wrong and compensate me for the losses I will encounter during resale/trade in.

Business

Response:

Dear Revdex.com, Apologize for the delay. We did end up refunding the cost of the warranty.

Review: I purchased a New 2015 Nissan Frontier truck on 11/29/2014. I also paid for an Fidelity Warranty Maintenance program for $354. I was told that a coupon book would be sent in 6-weeks. I have not received it as of this date. I have contacted Fidelity directly 6 times and the dealer several times ( I did keep a record of the contact dates). I have been talking with the [redacted] (phone ###-###-####). He told us 4-plus weeks ago that he would personally send the coupon book in two weeks. He will not return my calls anymore. I was told from the beginning that a coupon book was not necessary to receive service the contract offers. I tried to use it at a dealership closer to my home and they had no record of the contract. I have proof of the contract purchase on the purchase contract.Desired Settlement: I would like to receive the coupon book ASAP as promised. I still think the benefits from the plan would be a good deal thus do not want to take cash for the plan.

Business

Response:

[redacted], I spoke with [redacted] this morning(I let [redacted] and [redacted] know as well), [redacted] ordered a coupon booklet 2 weeks ago with Tony to be sent directly to our store. Apparently it had to be sent attention to [redacted]. They were told it would take 3-4 weeks at the expedited speed. So we should see it within 1-2 weeks. We can then have a lot attendant personally deliver it to his house. Please let me know if you have any more questions.[redacted]###-###-####[redacted]

07/12/2013 I would like to Thank, Thank, THANK Boucher Nissan Waukesha, WI

[redacted] (Sales Manager), [redacted] (Sales Consultant), [redacted] (Finance/ all Paperwork guy) Best group of guy's I could've ever had to deal with to buy a car from!! They all work so great as a team and was able to get me the best deal on my new 2013 Rogue. This is the second vehicle I have bought though Nissan Waukesha and the service only gets better and better!! I would recommend them to anyone who is wanting to purchase a car, wanting to be respected and not be taken advantage of. Thanks You again Boucher Nissan Team.

Sincerely,