Boulangerie

Sir, You called the police on my wife and refused to acknowledge that your company could have caused grave damage to my son if he had igested the foreign matter in your productYou sir did nothing to assist or even try to talk this out with my wifeYou never aplogized or showed any signs of being sympathetic that day she returned to your shopYour polished letters are therefore rejected as they reflect your I don't really care attitude about your customersYour idealism of placing your bottom line above your customers is transparentI believe you have been lucky you made it ten years with this attitude and directionDue to your lack is sincerity and I am rejecting your latest attempt of an apology Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Sir,
You called the police on my wife and refused to acknowledge that your company could have caused grave damage to my son if he had igested the foreign matter in your product. You sir did nothing to assist or even try to talk this out with my wife. You never aplogized or showed any signs of being sympathetic that day she returned to your shop. Your polished letters are therefore rejected as they reflect your I don't really care attitude about your customers. Your idealism of placing your bottom line above your customers is transparent. I believe you have been lucky you made it ten years with this attitude and direction. Due to your lack is sincerity and I am rejecting your latest attempt of an apology. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Mr. [redacted],I am sorry to hear that you and _your wife did not accept our offer of refund.This December marks our bakery's 1oth anniversary.  Last 10 years, we did our best to provide qualityproducts and customerservice to our customers.I did my best to make Mrs....

[redacted] happy by offer full refundof the purchase as a show of our good faith and commitment to customer service.  However, she never mentionabout what kind of compensation  she would like to get from this situation.From your letter, you wanted to tell us that we should put more focuson the product control and customer service.  We will do our best to meet your request and we will continueto strive to improve in our businessand customer service.Sincerely,[redacted]  [redacted]