RË: Complaint ID [redacted]Dear Sir,It is our policy to always obtain a customer's permission before completing any repairs or services. In this instance there was a misunderstanding on our part about which work and was not authorized. We have spoken with this customer, Since the error was on our end...
in this particular instance, we have refunded the full amount of the one repair thatshe did not authorize. We believe that this incident has been resolved to everyone's satisfaction,Sincerely,
RË: Complaint ID [redacted]Dear Sir,It is our policy to always obtain a customer's permission before completing any repairs or services. In this instance there was a misunderstanding on our part about which work and was not authorized. We have spoken with this customer, Since the error was on our end...
in this particular instance, we have refunded the full amount of the one repair thatshe did not authorize. We believe that this incident has been resolved to everyone's satisfaction,Sincerely,