Boulder Creek Pools

This company is overly priced and poorly run! I continue to call and call and I am lucky if I get someone on the phone. When we came in there were several other people in "his office" but none of them worked for him. It was quite strange. We should of known that at that moment especially when we could hear a woman talking about selling houses. It appears they are some sort of tag team. I know the owner, Mike hires illegal immigrants to do the work. So he is not an honest person. His timeframes for completion are wrong as there is always something else that comes up. I will never ever use this company again not recommend to anyone.

Review: 1)There are various tiles cracked in the pool. This has been a discussion point with the builder since January with no resolution.

2)The southeast skimmer on the pool provides no suction and according to our pool cleaner and independent evaluation it is clogged with debris from the construction phase and the pool builder should take care of the initial start up of all mechanisms of the pool.

3)There are various travetine tiles on the southeast corner of the pool decking that are unstable and uneven. (There is a sea-saw movement when walking across deck).

4)The west side of the property is covered in construction debris. (The neighbor's land). I have asked the builder on multiple occasions to pick up the debris and have been provided with verbal excuse after excuse and lie after lie.

5) The swim jets that were installed are ineffective due to the incorrect installation process.Desired Settlement: I would like all the items 1-5 corrected. We have paid the contractor the full amount owed and he still will not fix the problems.

Business

Response:

I would like to address the complaint #[redacted] filed by Mrs. [redacted] yesterday as it does not contain all of the facts of the matter.