Initial Business Response / [redacted] (1000, 7, 2015/06/10) */ The consumer purchased a replacement vehicle approximately one year agoWe had made several failed attempts to resolve this by phone after the initial sale of the vehicleAs a gesture of goodwill Boulder Nissan is willing to honor the expired original agreement and pay the consumer the amount of $Boulder Nissan will issue a check to the consumer Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 6, 2015/08/13) */
Boulder Nissan would like Mr. [redacted] to be happy with the purchase he made and not feel he was wronged in any way. As you can see we rarely encounter any Revdex.com complaints or negative online reviews. We value our reputation in the community and do...
our best to treat each customer fairly.
We are concerned that Mr. [redacted] wrote about a negative experience with our dealership. We truly felt we had a mutual understanding that the vehicle was properly inspected and in safe operation.
Boulder Nissan would be happy to replace the two brake rotors and brake pads in question in a gesture to satisfy Mr. [redacted] and ensure that ultimately, his experience ends on a positive note.
Sincerely,
[redacted]
General Manager
Boulder Nissan
Initial Consumer Rebuttal /* (2000, 8, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would greatly appreciate that and would be completely satisfied with the purchase if Boulder Nissan is willing to correct the front brake issue.
To whom it may concern,Boulder Nissan will not take any responsibility for the alleged damages on Mr. [redacted]'s 2011 Nissan. This vehicle is six years old and we have never seen it before this one visit to our service department over the summer. We wash approximately 10,000 customer vehicles...
each year without any type of complaints like this one. Boulder Nissan will consider this case closed and would appreciate no further communication with Mr. [redacted]. Sincerely,[redacted]General ManagerBoulder Nissan
Complaint: [redacted]
I am rejecting this response because:
I know for an empirical fact that Boulder Nissan damaged my car. I also have a witness who saw the car just prior to and immediately after I took it to Boulder Nissan who will corroborate this fact. Boulder Nissan knows full well that they damaged my car. They mishandled the whole issue from the start and continue to mishandled it. [redacted]’s complete unwillingness to work with me to resolve my dispute exemplifies how the staff at Boulder Nissan has acted from the start. I need to be compensated the full amount to replace all of the parts that they damaged.
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2015/06/10) */
The consumer purchased a replacement vehicle approximately one year ago. We had made several failed attempts to resolve this by phone after the initial sale of the vehicle. As a gesture of goodwill Boulder Nissan is willing to honor the expired...
original agreement and pay the consumer the amount of $867.00 Boulder Nissan will issue a check to the consumer.
Initial Consumer Rebuttal /* (2000, 9, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 7, 2015/06/10) */ The consumer purchased a replacement vehicle approximately one year agoWe had made several failed attempts to resolve this by phone after the initial sale of the vehicleAs a gesture of goodwill Boulder Nissan is willing to honor the expired original agreement and pay the consumer the amount of $Boulder Nissan will issue a check to the consumer Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 6, 2015/08/13) */
Boulder Nissan would like Mr. [redacted] to be happy with the purchase he made and not feel he was wronged in any way. As you can see we rarely encounter any Revdex.com complaints or negative online reviews. We value our reputation in the community and do...
our best to treat each customer fairly.
We are concerned that Mr. [redacted] wrote about a negative experience with our dealership. We truly felt we had a mutual understanding that the vehicle was properly inspected and in safe operation.
Boulder Nissan would be happy to replace the two brake rotors and brake pads in question in a gesture to satisfy Mr. [redacted] and ensure that ultimately, his experience ends on a positive note.
Sincerely,
[redacted]
General Manager
Boulder Nissan
Initial Consumer Rebuttal /* (2000, 8, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would greatly appreciate that and would be completely satisfied with the purchase if Boulder Nissan is willing to correct the front brake issue.
To whom it may concern,Boulder Nissan will not take any responsibility for the alleged damages on Mr. [redacted]'s 2011 Nissan. This vehicle is six years old and we have never seen it before this one visit to our service department over the summer. We wash approximately 10,000 customer vehicles...
each year without any type of complaints like this one. Boulder Nissan will consider this case closed and would appreciate no further communication with Mr. [redacted]. Sincerely,[redacted]General ManagerBoulder Nissan
Complaint: [redacted]
I am rejecting this response because:
I know for an empirical fact that Boulder Nissan damaged my car. I also have a witness who saw the car just prior to and immediately after I took it to Boulder Nissan who will corroborate this fact. Boulder Nissan knows full well that they damaged my car. They mishandled the whole issue from the start and continue to mishandled it. [redacted]’s complete unwillingness to work with me to resolve my dispute exemplifies how the staff at Boulder Nissan has acted from the start. I need to be compensated the full amount to replace all of the parts that they damaged.
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2015/06/10) */
The consumer purchased a replacement vehicle approximately one year ago. We had made several failed attempts to resolve this by phone after the initial sale of the vehicle. As a gesture of goodwill Boulder Nissan is willing to honor the expired...
original agreement and pay the consumer the amount of $867.00 Boulder Nissan will issue a check to the consumer.
Initial Consumer Rebuttal /* (2000, 9, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)