we have communicated with this customer and acted in good faith that aligns with the [redacted] state laws and [redacted] dealer board has reviewed this case with no wrong doing on our partWe will not be helping this customer any more than we already have
Mr [redacted] submitted an application giving us permission to use him as a cosigner We had several turndown from multiple banks We did have an approval or two but the terms weren't agreeable with the customer so we had to continue to submit and work with other banks
Complaint: ***
I am rejecting this response because:these subsequent credit inquiries were not approved by both signersThe dealership mentions calling there main pur***r yet they were at the dealership and not on a distant conversation to have called inI will also note as I have called every creditor to understand why they declined I found the very first one I called to say the only reason they declined is due to the fact both signers did not share the same address as that is their number priority and the dealership was to be aware of this and should have known better. Easentially this was was extremely poor business practice from consulting other dealerships and the creditorsI am expecting the dealership to remove the hard inquiries besides the first to *** (which ironically approved at another dealership the same day)The shotgun approach was in an uneducated way that caused this mess and won't get cleaned up for years unless the dealership assists in their wrongdoingAs a cosinger I would expect to be aware of the abuse on my credit inquiries as one should be enough to understand credit and then who can assist in financing from that pointNot 10.
Sincerely,
*** ***
We have addressed and fixed the issuesWe took the customers vehicle in on trade and sold her a new PriusShe has taken delivery and all issues have been resolved
We had sent it to
***, ***, ***, *** Financial, *** ***, 5th/3rd, ***, and *** Credit union, all of which declined him We had two conditional approvals but when we called the main *** they said those terms wouldn’t work for them so we continued to work for him and try to get it approved elsewhere Please let me know what else needs to be done from me Thank you, *** *** General Sales Manager Larry HMiller *** Boulder ###-###-#### Tell us why here
We have not done anything morally or legally wrong.Understanding the customer wants more features [redacted] has worked up a couple of different options.[redacted] is working with [redacted] to find out if she wants to accept one of our options.
Initial Business Response /* (1000, 6, 2015/08/03) */
Our general Sales Manager, [redacted] and our Finance Manager contacted [redacted] regarding her concerns. They emailed all documents relating to the sale, warranties etc...and invited her to come to the store and review the figures and warranty...
coverage she has. They let her know that any products purchased poat sale, (warranties etc..)are cancellable and would be able to facilitate that if she chose to.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am in the process of contacting an attorney as the response is not satisfactory. I want to return the vehicle at this point because I feel that I am not going to get any other satisfactoy resolution due to the fact that the finance manager tried to turn things around in me and stated "I'm sorry that you didn't ask the questions that you needed to ask", I am totally frustrated and do not want to work with them any longer which is why I am looking for an attorney, I should be able to find one in the next week or so. The documents that were sent to me via email were NOT given to me at the time of the sale and some of "my" signatures on those documents are questionable to me. I will have the attorney I secure contact them as soon as I find one.
Final Business Response /* (4000, 10, 2015/08/25) */
It is not a problem to reduce the loan balance on this deal. All that is required is for the customer to sign an authorization to cancel the warranty and Gap insurance and we can get it done. The costs of these items will then be sent to the bank and will reduce the balance. We can either email or mail a cancellation to the customer and as soon as we get it back we can move forward to get this resolved.
Final Consumer Response /* (4200, 12, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am working with an attorney to resolve the issue, I am so frustrated by this I would rather just return the vehicle to them and go purchase a vehicle somewhere else. I found out there was a $16000 finance fee added to the price without my approval. The total purchase of the vehicle after all is said and done with be over $82000 for a vehicle that I agreed to pay $52000 for, I understand there will be interest but $30000 worth of interest is totally unreasonable, I could purchase (2) new vehicles for that. This situation has left such a bad taste in my mouth, my husband and I are just so tired of this whole situation. I do have an attorney who is working on this for me so hopefully this will be resolved soon.
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory upon completion of the promise from [redacted] for an automobile exchange. They have agreed to exchange the [redacted] for a new [redacted]. I understand there will be additional taxes applied to my new loan.I have also been told that I should be receiving letters of apology from the dealership and sales representative.Thank you for your assistance in this matter. Sincerely, [redacted]
Mr. [redacted] submitted an application giving us permission to use him as a cosigner. We had several turndown from multiple banks. We did have an approval or two but the terms weren't agreeable with the customer so we had to continue to submit and work with other banks.
we have communicated with this customer and acted in good faith that aligns with the [redacted] state laws and [redacted] dealer board has reviewed this case with no wrong doing on our part. We will not be helping this customer any more than we already have
[redacted] the [redacted] is still in contact with the customer working on a deal. we are close to closing the deal. we are going to take his vehicle in on trade and we are working on locating a new [redacted] that he likes and selling that to him.
this response because: Once again they should take responsibility for the action of past and current employees, they need to understand words like responsibility and accountability. This was one of their Finance Directors. It is truly a shame, and no wonder that auto dealerships have a bad rap because they take advantage of their customers. This is a prime example of the repugnant atmosphere that customers cringe at going to dealerships, or car lots. It needs to stop. Again, these auto companies need to take responsibility for the actions of their employees. If they don't then this will continue to happen and they will continue to hire people that do not have the best interest of the consumer in mind. This dealership has done nothing for me other than steal the $2200 for a warranty that if I knew (was told truthfully), I would not have purchased. Then, additionally, I was told that the worn seats would be replaced as well! [redacted] said, "Just come and see me if there are any problems, I will make sure it will be taken care of!" This was another big lie! And trying to find that Director, that is impossible, because that Sales Director no longer works at Boulder Toyota. And now you wonder why!????
Sincerely,
[redacted]
we have communicated with this customer and acted in good faith that aligns with the [redacted] state laws and [redacted] dealer board has reviewed this case with no wrong doing on our partWe will not be helping this customer any more than we already have
Mr [redacted] submitted an application giving us permission to use him as a cosigner We had several turndown from multiple banks We did have an approval or two but the terms weren't agreeable with the customer so we had to continue to submit and work with other banks
Complaint: ***
I am rejecting this response because:these subsequent credit inquiries were not approved by both signersThe dealership mentions calling there main pur***r yet they were at the dealership and not on a distant conversation to have called inI will also note as I have called every creditor to understand why they declined I found the very first one I called to say the only reason they declined is due to the fact both signers did not share the same address as that is their number priority and the dealership was to be aware of this and should have known better. Easentially this was was extremely poor business practice from consulting other dealerships and the creditorsI am expecting the dealership to remove the hard inquiries besides the first to *** (which ironically approved at another dealership the same day)The shotgun approach was in an uneducated way that caused this mess and won't get cleaned up for years unless the dealership assists in their wrongdoingAs a cosinger I would expect to be aware of the abuse on my credit inquiries as one should be enough to understand credit and then who can assist in financing from that pointNot 10.
Sincerely,
*** ***
We have addressed and fixed the issuesWe took the customers vehicle in on trade and sold her a new PriusShe has taken delivery and all issues have been resolved
We had sent it to
***, ***, ***, *** Financial, *** ***, 5th/3rd, ***, and *** Credit union, all of which declined him We had two conditional approvals but when we called the main *** they said those terms wouldn’t work for them so we continued to work for him and try to get it approved elsewhere Please let me know what else needs to be done from me Thank you, *** *** General Sales Manager Larry HMiller *** Boulder ###-###-#### Tell us why here
We have not done anything morally or legally wrong.Understanding the customer wants more features [redacted] has worked up a couple of different options.[redacted] is working with [redacted] to find out if she wants to accept one of our options.
Initial Business Response /* (1000, 6, 2015/08/03) */
Our general Sales Manager, [redacted] and our Finance Manager contacted [redacted] regarding her concerns. They emailed all documents relating to the sale, warranties etc...and invited her to come to the store and review the figures and warranty...
coverage she has. They let her know that any products purchased poat sale, (warranties etc..)are cancellable and would be able to facilitate that if she chose to.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am in the process of contacting an attorney as the response is not satisfactory. I want to return the vehicle at this point because I feel that I am not going to get any other satisfactoy resolution due to the fact that the finance manager tried to turn things around in me and stated "I'm sorry that you didn't ask the questions that you needed to ask", I am totally frustrated and do not want to work with them any longer which is why I am looking for an attorney, I should be able to find one in the next week or so. The documents that were sent to me via email were NOT given to me at the time of the sale and some of "my" signatures on those documents are questionable to me. I will have the attorney I secure contact them as soon as I find one.
Final Business Response /* (4000, 10, 2015/08/25) */
It is not a problem to reduce the loan balance on this deal. All that is required is for the customer to sign an authorization to cancel the warranty and Gap insurance and we can get it done. The costs of these items will then be sent to the bank and will reduce the balance. We can either email or mail a cancellation to the customer and as soon as we get it back we can move forward to get this resolved.
Final Consumer Response /* (4200, 12, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am working with an attorney to resolve the issue, I am so frustrated by this I would rather just return the vehicle to them and go purchase a vehicle somewhere else. I found out there was a $16000 finance fee added to the price without my approval. The total purchase of the vehicle after all is said and done with be over $82000 for a vehicle that I agreed to pay $52000 for, I understand there will be interest but $30000 worth of interest is totally unreasonable, I could purchase (2) new vehicles for that. This situation has left such a bad taste in my mouth, my husband and I are just so tired of this whole situation. I do have an attorney who is working on this for me so hopefully this will be resolved soon.
Revdex.com:I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory upon completion of the promise from [redacted] for an automobile exchange. They have agreed to exchange the [redacted] for a new [redacted]. I understand there will be additional taxes applied to my new loan.I have also been told that I should be receiving letters of apology from the dealership and sales representative.Thank you for your assistance in this matter. Sincerely, [redacted]
Mr. [redacted] submitted an application giving us permission to use him as a cosigner. We had several turndown from multiple banks. We did have an approval or two but the terms weren't agreeable with the customer so we had to continue to submit and work with other banks.
we have communicated with this customer and acted in good faith that aligns with the [redacted] state laws and [redacted] dealer board has reviewed this case with no wrong doing on our part. We will not be helping this customer any more than we already have
[redacted] the [redacted] is still in contact with the customer working on a deal. we are close to closing the deal. we are going to take his vehicle in on trade and we are working on locating a new [redacted] that he likes and selling that to him.
Complaint: [redacted]
I am rejecting...
this response because: Once again they should take responsibility for the action of past and current employees, they need to understand words like responsibility and accountability. This was one of their Finance Directors. It is truly a shame, and no wonder that auto dealerships have a bad rap because they take advantage of their customers. This is a prime example of the repugnant atmosphere that customers cringe at going to dealerships, or car lots. It needs to stop. Again, these auto companies need to take responsibility for the actions of their employees. If they don't then this will continue to happen and they will continue to hire people that do not have the best interest of the consumer in mind. This dealership has done nothing for me other than steal the $2200 for a warranty that if I knew (was told truthfully), I would not have purchased. Then, additionally, I was told that the worn seats would be replaced as well! [redacted] said, "Just come and see me if there are any problems, I will make sure it will be taken care of!" This was another big lie! And trying to find that Director, that is impossible, because that Sales Director no longer works at Boulder Toyota. And now you wonder why!????
Sincerely,
[redacted]