Initial Business Response /* (1000, 8, 2017/06/06) */
This vehicle had been checked per all legal means. It is next to impossible to guarantee that a used vehicle will not have any problems after the sale. It was in good running condition at the time of test-drive and sale. Unfortunately, as with...
some vehicles, it started having a few problems within just a few days of purchase. We have worked diligently to have the repairs done by a reputable company in a timely manner. The customers were very impatient and demanding to know where the car was being repaired. Per the repair shops that we use, they do not want us to divulge who they are because WE have hired them to do the work - not the customer. The customer didn't understand that we can't always get things done as quickly as they want because we have to work around the repair shops schedule. Between the diagnosis of the problem, ordering parts, the delivery of the parts, and the scheduling, it takes time to get repairs done. All work was completed by 5/26/17, less that 2 weeks after we received the vehicle back from the customer. The customer has had the vehicle for over a week now and seems to be happy now.
Initial Business Response /* (1000, 8, 2017/06/06) */
This vehicle had been checked per all legal means. It is next to impossible to guarantee that a used vehicle will not have any problems after the sale. It was in good running condition at the time of test-drive and sale. Unfortunately, as with...
some vehicles, it started having a few problems within just a few days of purchase. We have worked diligently to have the repairs done by a reputable company in a timely manner. The customers were very impatient and demanding to know where the car was being repaired. Per the repair shops that we use, they do not want us to divulge who they are because WE have hired them to do the work - not the customer. The customer didn't understand that we can't always get things done as quickly as they want because we have to work around the repair shops schedule. Between the diagnosis of the problem, ordering parts, the delivery of the parts, and the scheduling, it takes time to get repairs done. All work was completed by 5/26/17, less that 2 weeks after we received the vehicle back from the customer. The customer has had the vehicle for over a week now and seems to be happy now.