Boulevard Flowers Inc

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

In response to the complaint on 5/1/about the fern baskets purchased at our garden center.[would first like to apologize for all the actions that occurredWe try to pride ourselves on exceptionalcustomer service and that is why we have been in business for yearsDespite all of the
employee trainingthat we conduct during the off season, and in weekly meetings in season, it seems something in the systemfailed hereI have consistently preached to my employees that a plant is not worth losing a customer overIfeel sometimes the passionate plant lover in some employees overtakes the situation at hand.I would like to clarify one small item that I feel may have been miscommunicatedWhen I was approachedwith the two fern baskets, I immediately said that had been a problem with the shipment from Florida thatwe were not aware of when they arrivedThe plants were put in plastic sleeves by the grower and seems thetrucker was late picking them up and they went thru a heat spell during transportWe were told that theyshould be fine and just water them wellAfter about a week we found this was not the fact and the plantswere not reviving in our careI did state to Ms.*** that I would be glad to exchange them (from the 14.99original price) for something else or get her two out the back but grown in our own production houses, justnot quite up to size and definitely not from the same batchInstead I instructed my associate to give her twoof the larger, nicer ferns thinking that this would be good to help cover for some of her troublesI wasnot worried about the price of the new baskets, I was just trying to make a happy customer.At this point I thought the whole issue had been resolvedI was not aware of any phone call back to complainto me about the incident or any message left for me to get back toI would have been more than happy totalk with Ms*** about the incident and arrive at a positive outcome at that time and I am still interested indoing thatI am always willing to listen to customers to make their shopping experience a more pleasant one.I certainly agree that something in this case went wrong from the start and I brought this up in our pastweekly meeting for discussion to make sure this does not happen againEvery member of our team is toprovide every customer with excellent service, no matter the situationBoulevard Flower Gardens pridesitself on good community involvement and works hard to support many community organizations, nonprofits,our military and senior citizens alikeI would like to offer Ms*** a $gift card as a way of sayingwe are sorry and would like for her to come back and give us another try.Sincerely

In response to the complaint on 5/1/2015 about the fern baskets purchased at our garden center.[would first like to apologize for all the actions that occurred. We try to pride ourselves on exceptionalcustomer service and that is why we have been in business for 60 years. Despite all of the employee...

trainingthat we conduct during the off season, and in weekly meetings in season, it seems something in the systemfailed here. I have consistently preached to my employees that a plant is not worth losing a customer over. Ifeel sometimes the passionate plant lover in some employees overtakes the situation at hand.I would like to clarify one small item that I feel may have been miscommunicated. When I was approachedwith the two fern baskets, I immediately said that had been a problem with the shipment from Florida thatwe were not aware of when they arrived. The plants were put in plastic sleeves by the grower and seems thetrucker was late picking them up and they went thru a heat spell during transport. We were told that theyshould be fine and just water them well. After about a week we found this was not the fact and the plantswere not reviving in our care. I did state to Ms.[redacted] that I would be glad to exchange them (from the 14.99original price) for something else or get her two out the back but grown in our own production houses, justnot quite up to size and definitely not from the same batch. Instead I instructed my associate to give her twoof the larger, nicer 19.99 ferns thinking that this would be good to help cover for some of her troubles. I wasnot worried about the price of the new baskets, I was just trying to make a happy customer.At this point I thought the whole issue had been resolved. I was not aware of any phone call back to complainto me about the incident or any message left for me to get back to. I would have been more than happy totalk with Ms. [redacted] about the incident and arrive at a positive outcome at that time and I am still interested indoing that. I am always willing to listen to customers to make their shopping experience a more pleasant one.I certainly agree that something in this case went wrong from the start and I brought this up in our pastweekly meeting for discussion to make sure this does not happen again. Every member of our team is toprovide every customer with excellent service, no matter the situation. Boulevard Flower Gardens pridesitself on good community involvement and works hard to support many community organizations, nonprofits,our military and senior citizens alike. I would like to offer Ms. [redacted] a $25 gift card as a way of sayingwe are sorry and would like for her to come back and give us another try.Sincerely

Review: Tried to exchange two ferns that just came off the truck when purchased. Product looked bad but the employee there said to water them good when I get home. I did as instructed and the fern was still looking bad. I wanted to exchange it and the owner said that it was a bad batch and he would get me one from the same batch that looks better. I told him that I would settle for something else but I didn't want the same fern from the bad batch. The customer service from the start was horrible. I felt like I did something wrong and all the employee were giving a hard time. Then I called up there to complain and the employee said that the owner did it out of the kindness of his heart and sorry that I felt that way. Never did they apologies. They treated me as I was a customer.Desired Settlement: To treat every customer with excellent service. Not matter the situation. Never make the customer feel like it is there fault. Or they are being treated unfair. I have been going to this place since I was a child and now take my daughter there. But after this experience I will never go there again and will recommend any one else either.

Business

Response:

In response to the complaint on 5/1/2015 about the fern baskets purchased at our garden center.[would first like to apologize for all the actions that occurred. We try to pride ourselves on exceptionalcustomer service and that is why we have been in business for 60 years. Despite all of the employee trainingthat we conduct during the off season, and in weekly meetings in season, it seems something in the systemfailed here. I have consistently preached to my employees that a plant is not worth losing a customer over. Ifeel sometimes the passionate plant lover in some employees overtakes the situation at hand.I would like to clarify one small item that I feel may have been miscommunicated. When I was approachedwith the two fern baskets, I immediately said that had been a problem with the shipment from Florida thatwe were not aware of when they arrived. The plants were put in plastic sleeves by the grower and seems thetrucker was late picking them up and they went thru a heat spell during transport. We were told that theyshould be fine and just water them well. After about a week we found this was not the fact and the plantswere not reviving in our care. I did state to Ms.[redacted] that I would be glad to exchange them (from the 14.99original price) for something else or get her two out the back but grown in our own production houses, justnot quite up to size and definitely not from the same batch. Instead I instructed my associate to give her twoof the larger, nicer 19.99 ferns thinking that this would be good to help cover for some of her troubles. I wasnot worried about the price of the new baskets, I was just trying to make a happy customer.At this point I thought the whole issue had been resolved. I was not aware of any phone call back to complainto me about the incident or any message left for me to get back to. I would have been more than happy totalk with Ms. [redacted] about the incident and arrive at a positive outcome at that time and I am still interested indoing that. I am always willing to listen to customers to make their shopping experience a more pleasant one.I certainly agree that something in this case went wrong from the start and I brought this up in our pastweekly meeting for discussion to make sure this does not happen again. Every member of our team is toprovide every customer with excellent service, no matter the situation. Boulevard Flower Gardens pridesitself on good community involvement and works hard to support many community organizations, nonprofits,our military and senior citizens alike. I would like to offer Ms. [redacted] a $25 gift card as a way of sayingwe are sorry and would like for her to come back and give us another try.Sincerely

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,