The general manager of the Boulevard is now working to satisfy Mrs [redacted] on her tile floorHe has been to her home and has made a plan to have another installer come out and fix the wide grout lines on the borders of her bedroom and we are working on a plan to make the grout more to her likingWe will continue to work with her until she is satisfied and happy with her tile and the Boulevard
The general manager of the Boulevard is now working to satisfy Mrs. [redacted] on her tile floor. He has been to her home and has made a plan to have another installer come out and fix the wide grout lines on the borders of her bedroom and we are working on a plan to make the grout more to her...
liking. We will continue to work with her until she is satisfied and happy with her tile and the Boulevard.
[redacted] and [redacted]
Account #[redacted]
Timeline:
05/05/– Approved
for a Boulevard Charge Account with a line of credit of $1500.00. Purchased Ashley Sofa, Ashley Loveseat,
Ashley Pk Tables in the amount of $[redacted] on a no interest,
minimum payment
twelve month promotion (Invoice [redacted])
05/08/–
Invoice [redacted] delivered
05/18/– Purchased
Sony Smart 49" LED, Year Warranty in the amount of $[redacted] on a no
interest, minimum payment twelve month promotion (Invoice [redacted]). Used a Bridal Coupon in the amount of $** and
made a down payment of $[redacted] with a VISA Credit Card. This brought the balance for this invoice
down to $[redacted].
05/19/–
Invoice [redacted] delivered
6/24/–
Guest came into Boulevard Home Furnishings and made a cash payment of $[redacted]
7/30/–
Guest came into Boulevard Home Furnishings and made a debit card payment of
$[redacted]
09/01/- No
minimum payment received in August. Late
Fee for $added to account
09/24/–
Guest came into Boulevard Home Furnishings and made a cash payment of $[redacted]. Removed late fee for August as a one-time
courtesy
11/01/– No
minimum payment received in October.
Late Fee for $added to account
11/19/– [redacted] called and promised to make an online payment to bring account current
today. (No payment was received.)
12/01/– No
minimum payment received in November.
Late Fee for $added to account.
Two consecutive payments missed, promotion moved to a Revolving Charge
account and accrued interest of $[redacted] added to account.
01/06/–
[redacted] called and spoke with [redacted].
She requested a one-time ACH payment for 1/7/for $and requested
minimum monthly payments be processed the 10th of each month to
begin in January.
01/07/–
ACH payment processed for $[redacted]
01/09/–
Guest called and spoke with Nikki who verified ACH payment of $[redacted] had been
processed. Guest expressed frustration
regarding setting up online and ACH payments and expressed concern regarding
fees.
01/11/–
ACH payment processed for $[redacted] (minimum payment)
01/30/–
Finance Charge for January of $[redacted] added to account
02/11/–
ACH payment processed for $[redacted] (minimum payment)
02/29/–
Finance Charge for February of $[redacted] added to account
03/05/-
Guest called and spoke with Debbie and expressed concern with setting up ACH
payments. Debbie agreed to remove all
fees ($[redacted]) if guest pays remaining account balance in full.
03/10/–
ACH payment processed for $[redacted] (minimum payment)
03/17/–
Monique called and spoke with guest and agreed to write off all interest if
account paid in full. Guest gave Monique
credit card and Monique will write off fees. All should be resolved now.Thank you
The general manager of the Boulevard is now working to satisfy Mrs [redacted] on her tile floorHe has been to her home and has made a plan to have another installer come out and fix the wide grout lines on the borders of her bedroom and we are working on a plan to make the grout more to her likingWe will continue to work with her until she is satisfied and happy with her tile and the Boulevard
The general manager of the Boulevard is now working to satisfy Mrs. [redacted] on her tile floor. He has been to her home and has made a plan to have another installer come out and fix the wide grout lines on the borders of her bedroom and we are working on a plan to make the grout more to her...
liking. We will continue to work with her until she is satisfied and happy with her tile and the Boulevard.
[redacted] and [redacted]
Account #[redacted]
Timeline:
05/05/– Approved
for a Boulevard Charge Account with a line of credit of $1500.00. Purchased Ashley Sofa, Ashley Loveseat,
Ashley Pk Tables in the amount of $[redacted] on a no interest,
minimum payment
twelve month promotion (Invoice [redacted])
05/08/–
Invoice [redacted] delivered
05/18/– Purchased
Sony Smart 49" LED, Year Warranty in the amount of $[redacted] on a no
interest, minimum payment twelve month promotion (Invoice [redacted]). Used a Bridal Coupon in the amount of $** and
made a down payment of $[redacted] with a VISA Credit Card. This brought the balance for this invoice
down to $[redacted].
05/19/–
Invoice [redacted] delivered
6/24/–
Guest came into Boulevard Home Furnishings and made a cash payment of $[redacted]
7/30/–
Guest came into Boulevard Home Furnishings and made a debit card payment of
$[redacted]
09/01/- No
minimum payment received in August. Late
Fee for $added to account
09/24/–
Guest came into Boulevard Home Furnishings and made a cash payment of $[redacted]. Removed late fee for August as a one-time
courtesy
11/01/– No
minimum payment received in October.
Late Fee for $added to account
11/19/– [redacted] called and promised to make an online payment to bring account current
today. (No payment was received.)
12/01/– No
minimum payment received in November.
Late Fee for $added to account.
Two consecutive payments missed, promotion moved to a Revolving Charge
account and accrued interest of $[redacted] added to account.
01/06/–
[redacted] called and spoke with [redacted].
She requested a one-time ACH payment for 1/7/for $and requested
minimum monthly payments be processed the 10th of each month to
begin in January.
01/07/–
ACH payment processed for $[redacted]
01/09/–
Guest called and spoke with Nikki who verified ACH payment of $[redacted] had been
processed. Guest expressed frustration
regarding setting up online and ACH payments and expressed concern regarding
fees.
01/11/–
ACH payment processed for $[redacted] (minimum payment)
01/30/–
Finance Charge for January of $[redacted] added to account
02/11/–
ACH payment processed for $[redacted] (minimum payment)
02/29/–
Finance Charge for February of $[redacted] added to account
03/05/-
Guest called and spoke with Debbie and expressed concern with setting up ACH
payments. Debbie agreed to remove all
fees ($[redacted]) if guest pays remaining account balance in full.
03/10/–
ACH payment processed for $[redacted] (minimum payment)
03/17/–
Monique called and spoke with guest and agreed to write off all interest if
account paid in full. Guest gave Monique
credit card and Monique will write off fees. All should be resolved now.Thank you