Boulevard Preowned Inc.

Complaint[redacted] sold a car that was not mechanically sound.And did not follow through with promises made.He has bad business practices. I have had nothing but trouble with this car since it was purchased. I was informed in November that the pay off amount was $2000 and now in March he is saying it is 2300.00 to pay it off. He also acknowledged all of the issues with the car and offered to take some money off and now is not honoring that offer. Desired SettlementI want him to honor the offer he made. he acknowledged all of the issues this car has and lied about having the brakes repaired before I purchased the car. I want him to adjust the pay off amount of the car. Business Response This customer came to our lot on 3/16/15 as a referral from prior customer. She had very small down payment and credit issues that prevented obtaining financing thru any banks that we use. I had only 1 vehicle that I could help her with. We had a 2000 [redacted] that was just traded. I let her know that it would have to be serviced first. We sent to our vendor who does most of our repair work. We replaced catalytic converter, wheel bearings, lower ball joints, oil change and drive belts. The brakes pads were not replaced because apparently not needed. I make a habit of telling customers as much info that I have on a car, including [redacted], prior owners if known, and any and all repairs that we have performed on vehicle. I have no reason to lie to a customer about brakes or anything else. The repairs we did perform were not all necessary, but we make every effort to fix mechanical issues prior to sale. We put a warranty on the vehicle that covers engine and transmission for 30 days or 1000 miles. Seven months after purchase, customer comes to me with mechanical problems, stating it is probably transmission. I told her to let my mechanic check the problem. At this time, she was very upset with me, the car, and our business. She informed me that I was ripping her off, charging too much etc. I bit my tongue and tried to turn her around. We loaned her a vehicle for a few days while mechanic diagnosed. The vehicle (fortunately) needed minor repairs. It needed coil pack, plugs and some wiring. Since she was so upset, I originally offered to split the repair, but I think we paid for it. The total cost was $387. Regardless, we were not responsible for any of these repairs, but did it as a goodwill gesture, along with the loaner. At that time or some time later, customer wanted to refinance. She was again talking about how overpriced the car was. I told her at that time if we could refinance, I would try to adjust the balance. We were unable to refinance. Approximately, one week ago, customer came to our lot saying that there were no brakes. Car would not stop, pedal goes to floor. Fortunately, I had a customer here who is a mechanic who was able to diagnose the problem. The brake caliper had broken off and she needed new pads. We were able to get pads (at 50% off) and have her vehicle fixed in about an hour. And this was late in the day, luckily I had someone able to get it fixed. She did pay $86 for this repair, that would have probably cost $200-300 or more elsewhere. While here we entertained her kids and everything seemed to be fine. Yesterday, she contacted us to find out her payoff. Her account is handled by [redacted], which services out accounts. We have a weekly statement that lists customers and their balance. She was quoted the balance of $2657. She later called me and told me how terrible we were and how terrible I am personally. I found her actual payoff was roughly $2350 and relayed this to her. This is my recollection of the facts surrounding this entire sad saga. We are unwilling to offer this customer any other assistance, because whatever we offer is obviously not going to be enough to please her. Additionally, she told me she was going to trash me and our company with Revdex.com and everyone else. We always strive to help all of our customers, but we reserve the right to spend our Customer Goodwill Dollars on those who appreciate it.Consumer Response I would like to make you aware 1200.00 down on a 5,000.00 car is not a very small down payment. I was not told the car would not need to be serviced first. You told me it was just traded and you mentioned the work that had been done and the brakes were the only thing you told me. I drove the car off the lot that day. No servicing was done or mentioned that was needed. You are the typically Buy here pay here type. I have never done business with someone who lies so easily. Also, you never checked my credit nor did you try to match me with a lender. Please stop lying. I feel that you are a snake. You sell bad cars. The car you let me use when I brought my car back to you, the first one you were going to let me use I could not drive off the lot due to the issues with it. The next car you brought out was not in much better condition than my car. The check engine light was on in that car also. Please know that my conscience will not allow me to let anyone buy a car from you not knowing how you do business. I did refer someone to your lot before I realized just how much of a scoundrel you are, but they said there was no car on your lot that was mechanically sound. I just asked you to do what is right. I know you are not obligated, but you know what you sold me. You know you took advantage. But, you do not have a conscience. I pray no one ever tries to take advantage of your children the way you take advantage of your customers. Also, when I called [redacted] to pay off my car, they quoted $2400. You did not do me any favors. However, your staff gave all kinds of different numbers. You guys do not know what you are doing. And you did not entertain my children. We walked around the lot looking at cars and they watched cartoons on my phone. The price to have the brakes done elsewhere was 100.00. Please don't think you have done anything nice for me. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I continue to go back because I am still paying him for this car and I feel he should be more willing to do something. If he is such a good person and a good business man he should feel obligated to make things right. I see now he is changing his statements about how things took place. He is used to dealing with people who will tolerate the way he does business. The only reviews I have found for him are not from other customers, but from his family (same last name). I just want him to understand that this is wrong and do what he said he would do. Every person I know that has had dealings with that dealership share the same experience I have. I am encouraging them to come forward as well sop others do not make this same mistake. He sells cars in poor condition at top dollar. The brakes were quoted at another location for 99.00 so again, he is not doing ANY favors. It is his responsibility to make sure his customer is satisfied. He made the mistake of making promises and not following through. I have never had an experience like this in my life. This is why I am so upset. I cannot imagine doing to someone what he has done. I don't expect anything more from him, because he is displaying his character more now. He acknowledged that he lied in his first statement. If you lie about one thing you will lie about anything. Final Business Response It is quite difficult to resolve any issues once I have been called a liar, snake, scoundrel that only sells bad cars. To respond to her issues in order though, she bought the vehicle with $600 down and brought back the $300 in a couple of weeks and $300 a couple of weeks later. We don't usually do this. I was informed by the customer that her credit was not good, so I did not send her application to lenders to add unnecessary inquiries to her credit. We do have lenders that finance cars with no or low down payment depending on customer credit. I listed the repairs that were done on the vehicle initially including cat converter, wheel bearings, lower ball joint, drive belt, and oil change. Brakes were not done if they show more than 50% left. It is my practice to tell customers what service has been done to the vehilce prior to purchse so they are aware, and to let people know we don't just sell without serving. Apparently the brakes were fine since she has driven the vehicle for a full year before needing brakes. As in my first response, the "awful terrible" car was purchased in March of 2015. I heard of no mechanical problems until 7 months later. She claims that she has had all kinds of problems since she purchased, but never mentioned any until 7 months later? As I said, we repaired the vehicle at no charge to the customer, and provided a loaner( another "awful terrible car") that she clearly did not appreciate as per her response. I am sorry about her experience with me and Boulevard Preowned. I occasionally have customers who blame us for a vehicle that we didn't build or make. We try to fix them and make them right. I have been in the automobile business now over 30 years and I have been involved in several thousand auto sales. Vehicles do break and have mechanical problems and we try to help. Of all my time in business, I can think of only 1 other customer who has called me such things personally and that was after a repossession. Since close to half of our sales are from repeat and referral, I know we don't and could not operate as this customer believes. Lastly, if I and my people are so awful, why would she come to my store a few days ago with no brakes from a car bought a year ago? And what business at the end of the day flags down somebody, orders parts and has it repaired so she and her family can drive safely away for $86? But we don't do anything nice. If I believed someone was such a scoundrel, it would be the last place I would go. We spend thousands of dollars helping customers with their cars outside of any warranty period, but generally these customers are appreciative. Not this case with this customer. I can and will offer no further assistance to this customer for obvious reasons.However as an offer of a settlement, we will make a $100 donation to a mutually agreeable church, charity, or school in this customer's name.

I have only had the vehicle for about 7 months and it has spent more time in the auto shop than in my possession. The vehicle gave me issues from the very beginning! Within 7 months I have had engine failure, a leaking transmission, an AC/Heating unit that doesn't work, all four motor mounts have broken, a faulty battery, and my rods and pinions and struts and shocks have all need to be replaced. This was my first car buying experience and I feel that I was taken complete advantage of. At this point, the vehicle is costing me more to fix than it was even worth in the first place and I consider that utterly ridiculous!Product_Or_Service: 05 Nissan AltimanDesired SettlementI either want all of these issues fixed or I want the remaining balance of this car to be taken care of. I am tired of paying for a vehicle that I can't even drive. The current payoff is $4,625.37. Business Response Boulevard Preowned Inc 2918 Durham Chapel Hill BlvdDurham, NC XXXXX[redacted]January 17, 2014RE: Case# XXXXXXXX Cust: [redacted]This vehicle was purchased by Ms. [redacted] on 05/23/13. Prior to her purchase we did a full service on the vehicle including Oil/filter change, front brakes and rotors, catalytic converter replace, replace thermostat, in addition to a comprehensive check of the vehicle. After the purchase, Ms. [redacted] found one problem with the Air Conditioner, so we replaced the compressor and put Freon in the system, even though this was not covered by our warranty. Our warranty covers the engine and transmission for 30 days or 1000 miles. I have had no other complaints from Ms [redacted] since this time. I have seen and spoken with her on a few occasions, but no mention of mechanical problems. She did mention that the vehicle was in an accident and was waiting to get it out of the body shop, but no mention of mechanical problems. As with all of our customers we would gladly offer assistance in getting repairs and at significant savings. [redacted]Boulevard Preowned[redacted]Final Consumer Response This complaint is being written on behalf of my daughter. I came back from my service overseas and was stunned to find the amount of repairs that my daughter has had done to this vehicle. Had I known all that was going on, I would not have let her purchase the vehicle in the first place. Things that she thought was normal (ie: a jolt as it shifts through gears, rattling noises from under the hood) were things she had experienced from the beginning but wasn't aware that it wasn't the way a normal car should act. Now, after inspection we are finding motor mounts, rods and pinions that have clearly been stressed and broken for a great amount of time, air conditioning that only works when the vehicle is accelerating; there is just nothing good coming from under the hood of that vehicle. It should have never been able to be sold in the first place. The transmission is beyond worn out and the engine is not far behind. I refuse to believe that this vehicle upon purchase could have passed any type of inspection. The damage that I see and that my mechanic has seen is damage that has been there for a while; this isn't something that can be created within 7 months. She hasn't even driven enough to have this many issues. Yes, the vehicle was in a minor accident but that was only the rear bumper. That is no excuse for the damage under the hood. She had intentions on selling it but I wouldn't want any one to purchase that piece of junk from her. I don't think I could face my own conscious if I let her sell it to anyone. I agree that she was taken advantage of. She's had the vehicle serviced regularly since receiving it so there should be no reason for this within 7 months of purchase. My question is, what will you do to resolve these issues? As a father, you should be able to understand my frustration with this entire situation. Again, had I been able to be there, my daughter would NOT have purchased this vehicle. The only reason she did not complain prior to this was to maintain a cordial relationship with the owner. She hates conflict but I, on the other hand, do not mind stepping in on her behalf. Final Business Response As per my previous response, we serviced the vehicle and repaired all that our mechanic recommended. We do put warranty on the vehicles we sell that cover engine and transmission. This warranty has now expired. If the vehicle needs motor mounts or tie rods replaced we may be able to have these replaced at a reduced rate. From the above statement, it is indicated that both the engine and transmission are both not working properly. I will be glad to have our mechanic look over the vehicle and give a second opinion. We never knowingly sell any bad vehicles because it is bad for our business. Most of our customers are repeat and referral. This doesn't mean that vehicles never have problems. We however cannot offer lifetime warranties on any vehicles we sell. Again, I would recommend having a second opinion on needed repairs.[redacted]Boulevard Preowned[redacted]

BOULEVARD PRE-OWNED I PURCHASED A VEHICLE WITH IN 30DAYS I STARTED HAVING ALL KINDS OF ISSUES WITH THE ENGINE.On 10-30-2013 I [redacted] Purchased a 2006 Ford expedition XLT with 185,589 miles on it this Vehicle came with a 1000 mile Motor and engine warranty, This was written on my buyer's guide at the time of purchase,I had trouble with this Vehicle with in 30 days of the purchase,check engine light came on, I the took the truck back immediately, I was told that it was fixed by turning the check engine light off, or reset.still the problem was not fixed.just the light was turned off.I once again was back at BOULVARD PRE-OWNED with the same issue! and at all times that I had returned to Boulvard Pre-Owned My 2006 Ford Expedition was under their 1000 mile warranty.The owner stated to me that ii could have my personal mechanic look at it or he could send us to the guy that works on his cars,At this point I was under the impression he had no interest in resolving the problem.I thought that this whole deal was unfair I paid this dealer 2200 dollars certified check as a down payment and 289 dollars month for a payment through a finance company and then my truck sits in my yard with engine issues and im paying monthly payment for a lemon that I believed he knew it was a lemon!These are serious engine issues the truck hesitates, check engine light stays on and a error message that says engine fail safety mode is currently on this Vehicle.Desired SettlementRefund or Replacement I am seekingBusiness Response Mr. [redacted] purchased this Expedition on 10/30/14. Prior to purchase, we had vehicle serviced including Oil change, replace front brakes, turn rotors, replace plugs, catalytic converter replaced, and ncsi. Mr. [redacted] did come back to our store at some point after purchase with a check engine light on. We used the Diagnostic tool to show the code for cause. It had a code for the catalytic converter. I referred him to the mechanic shop that replaced it, and told him it would cost him nothing. To my knowledge, this problem was taken care of. I have had no further contact with Mr. [redacted] until the finance company contacted me about his payment being 58 days past due. I contacted Mr. [redacted] and he informed me on or about 4/10 that his truck was broken down and not working. I informed him that I would be glad to help if he needed. At this point, I have towed the vehicle (from [redacted] to a shop in [redacted] that has diagnosed the problem to a faulty Throttle Body and PCM, which we are attempting to help customer with repair. All of our vehicles we sell we warranty for 30 days or 1000 miles. This is well outside of the warranty period, but we will still help this or any other customer with some of the repairs. If you have any further questions please do not hesitate to contact me directly.Consumer Response Yes the boulevard did put my ford on the diagnostic machine and at the the problem was the catalytic converter, Now there is a new problem a faulty throttle body and PCM, just to acknowledge the boulevard did send me to their mechanic for the check engine light and the catalytic converter when I brought my ford there the light was not on at the time the mechanic stated there was nothing he could do because the check engine light was not on at the moment he also stated that it was not a few hour job it would take a couple of days to fix and that I would get a loaner car that never happened and the problem was not fixed and the boulevard definition of fixing the problem is to disconnect the check engine light to it wouldn't shown that there is a problem any more, Once again I REFUSE to pay on this ford and there has been problem in less than thirty days also I did bring my truck for have my window fix to motor stop workin in it. it is true that the finance company contacted me and the boulevard I did tell the finance company I did not want to pay for a truck that was sitting in my yard and that is a lemon, I refuse! I still have yet to hear from the boulevard of the diagnosis if I hadn't made a complaint I wouldn't have known that there was a faulty throttle and PCM. again I don't think that it is fair that I came outta pocket with a huge down payment and this ford expedition is have all these expensive problems. I have been in contact with the boulevard and [redacted] and his salesman [redacted] on several occasions within my 30 days so I do acknowledge that! I just want to be treated fairly if you have any questions comments or concerns please feel free to contact me Via e-mail. Final Business Response On 4/16, [redacted], the finance company notified me that Mr. [redacted] was 55 days past due on his account, and wanted to make me aware and ask if I had any information. I called Mr. [redacted] and that is when he informed me that his truck was inoperable and at a house in [redacted]. I told him I would be glad to help with finding out what the problem with the vehicle. I offered to have it towed which we did at a cost of $200. The mechanic determined that the problem was a bad Throttle Body, coil pack, spark plug and fuel injector. The total repair cost is $600 plus $200 for the tow. The customer has been informed of this. His account is currently past due $812 plus the cost of repairs. I have offered to assist, but certainly am not able to pay for his repairs, especially when the account is this far past due.