Bounce Magic Inc.

Revdex.com:i have been contacted via *** once again by bounce magicThey are refusing to accept the fact that an employee was misinformed about policy and dont accept the fact that it was prearranged, and it was no longer honored at the time of the partyThe charge receipt is not in my name personally, it is my husbands card, on our joint banking accountIt is still OUR moneyA guests moneyThey asked for my friends ID prior to even taking paymentNothing that this person is saying matches "policy"They are basically saying that none of this happened, that is very upsetting to us. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

? ? ? ? We have made several attempts to contact [redacted] with the phone number she provided on our voicemailShe has not returned our calls While Bounce Magic does accept $party deposits over the phone with a credit or debit card, we do not accept final payments with
this same method, as the credit card companies require a signature from the cardholder for authorizationIt may have been pre-arranged between the party mom and her husband to pay for the party like this,? but at no time would this have been confirmed or agreed to by a Bounce Magic employee ? ? ? ? The manager on duty, Michele [redacted], called us to confirm the policy when the party mom, her mother and [redacted] started arguing with herIf payment can’t be made at the end of the party, Bounce Magic will ask for their driver’s license, which we hold until they return with paymentIf this is not an option, a police report is filedThe customer asked Michele if she was accusing her of lying, but at no time did she ‘call her a liar’After speaking with all staff on duty that evening, it is has been determined that Michele acted professionally and followed Bounce Magic policy ? ? ? ? I have checked the charge card receipt for payment for the partyThe name and signature does not belong to [redacted]There were no complaints made during the party, only when there was a misunderstanding when payment was dueIt is our belief that Bounce Magic completed the birthday party celebration with the highest standard of customer service and do not believe a refund is warranted

We have made several attempts to contact [redacted] with the phone number she provided on our voicemail. She has not returned our calls. While Bounce Magic does accept $40.00 party deposits over the phone with a credit or debit card, we do not accept final payments with...

this same method, as the credit card companies require a signature from the cardholder for authorization. It may have been pre-arranged between the party mom and her husband to pay for the party like this, but at no time would this have been confirmed or agreed to by a Bounce Magic employee.     The manager on duty, Michele [redacted], called us to confirm the policy when the party mom, her mother and [redacted] started arguing with her. If payment can’t be made at the end of the party, Bounce Magic will ask for their driver’s license, which we hold until they return with payment. If this is not an option, a police report is filed. The customer asked Michele if she was accusing her of lying, but at no time did she ‘call her a liar’. After speaking with all staff on duty that evening, it is has been determined that Michele acted professionally and followed Bounce Magic policy.     I have checked the charge card receipt for payment for the party. The name and signature does not belong to [redacted]. There were no complaints made during the party, only when there was a misunderstanding when payment was due. It is our belief that Bounce Magic completed the birthday party celebration with the highest standard of customer service and do not believe a refund is warranted.

Revdex.com:i have been contacted via [redacted] once again by bounce magic. They are refusing to accept the fact that an employee was misinformed about policy and dont accept the fact that it was prearranged, and it was no longer honored at the time of the party. The charge receipt is not in my name personally, it is my husbands card, on our joint banking account. It is still OUR money. A guests money. They asked for my friends ID prior to even taking payment. Nothing that this person is saying matches "policy". They are basically saying that none of this happened, that is very upsetting to us. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]