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Reviews Bounceria

Bounceria Reviews (3)

Bounceria failed to provide the service agreed upon per contract. Owner was very unprofessional in regards to resolving issue (poor customer service)On June 4, 2014 my niece and I went to Bounceria at the [redacted] Mall to pay for a character appearance ([redacted]) and face painting services for my three year old niece's birthday party scheduled for June 9 at 3:45pm. Although we had made an appointment, we had to wait about 20 minutes for[redacted] (owner) to show up. Although there were other RED flags during this initial meeting, we paid the total due of $150.00 and left.On June 9, [redacted] and the [redacted] character arrived at the park per plan. About 30 minutes through the party, I was informed by my niece that the face painter was not coming and that[redacted] was going to give me a refund of $50. Before leaving,[redacted] gave my niece $25 in cash to give to me and advised my niece that she could pick up the remaining $25 the next day (Tues) at Bounceria.My niece contacted[redacted] on Tuesday to advise that she would not be able to make it and to arrange an alternate day to pick up the refund. [redacted] advised that she could come in Friday between 2pm and 5pm. On Friday, we thought it best that my niece contact[redacted] prior to heading to Bounceria to avoid a wasted trip since she lived quite a distance away. My niece received no response from[redacted] so she made a second contact attempt on Saturday and still received no response. On Monday, June 16, contact was made again by my niece and[redacted] finally responded and advised that she could pick up the money Friday between 2pm and 5pm.When this information was relayed to me by my niece, I began to feel misused and taken for granted as a customer. I did not understand why I had to wait four additional days to receive my money back for a service that was not received so I told my niece that I needed to contact[redacted] myself to resolve and gain understanding. I called[redacted] and left her a voicemail to call me as soon as possible. When[redacted] returned my call, she barely allowed me to say Hello before she began to tell me that it was our fault that I hadn't received my money. She would not stop talking long enough for me to even voice my concern. In all of my life as a customer, I have never been spoken to in that manner by anyone on the business side. [redacted] was so rude and unprofessional. She spoke to me as if she was the customer and I was the customer service rep. As she continued to talk, somehow our phones disconnected. I attempted to call back but she did not pick up. At that particular time, I did not know that she was the owner, so I left her a voice mail asking that she have the manager or the owner to contact me about the issue.After not receiving a call back, I decided to go online and do a little research on Bouceria I found out Bounceria is affiliated with [redacted] in Southaven and also to my shock that[redacted] is the owner. At that point I felt that I was not going to get a call back from[redacted], so I went on [redacted] and placed a review on Bounceria's company page. I basically detailed my dissatisfaction as I have done in this complaint.As I was about to fall asleep around 11:30pm, I was awakened by my text message notification going off back to back. When I grabbed my phone, I could not believe it. It was a 10 pg text from[redacted] advising that she had reported me to [redacted] and as a result my account would be removed. She advised that I was not allowed to contact Bounceria or any staff member ever again. She also stated that she would send me a money order for the remainder of the refund. Not that I'm surprised, but I have yet to receive it.In my reply to the text, I stated that the review was my honest feedback and that she could not dictate how I felt. I advised that she was very unprofessional for texting me at that hour of the night and that if she wanted to talk to me that I was available during the day from 8am to 5pm. My goal is for this complaint to serve as a warning to the public. I wished that someone would have warned me.Desired SettlementAlthough most professional business establishments would attempt to go over and beyond to resolve an issue in which the liability fell on them, I do not expect[redacted] to do so. Although a whole month has now passed, I am only seeking what is due me and that is the remainder of my refund of $25.00 I remember[redacted] repeating over and over on the phone that it was ONLY $25.00, but as I told her, it didn't matter how much money was involved and that my whole argument was based on principle. I would like my refund to be mailed to me at[redacted], TN XXXXX.Business Response On behalf of Bounceria, we want to first extend our deepest apologies to Ms.[redacted]. Unfortunately, she had one of the most unpleasant experiences in Bounceria history but hopefully we can at least assure her that will never happen again. Since this incident, the young lady to whom she had the unpleasant experience with has been reprimanded and Ms. [redacted] has been reimbursed completely. She is more than welcome to be a guest with our company and we would like nothing more but to provide her the services and the customer service that she paid for. We will extend to Ms. [redacted] the opportunity to have a free party at our location or come out and give her the services in which she originally requested if she will allow. At Bounceria, we value customer service and we take pride in our services that we offer. Although, Mrs. [redacted] has every reason to not feel comfortable or want to work with us again after her experience, we definitely want to let her know that is not how we conduct business and we will do everything we can in order to re-gain her trust again if she will let us. To say the least, we are very apologetic to Ms.[redacted] and hope that at this point we can close this case and move forward.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)One of the core values for any good business should be INTEGRITY.....the response above is not accurate. As of this writing (more than 2 months after the service failure by "Bounceria dba [redacted] I have yet to be reimbursed. Therefore, the statement "Ms. [redacted] has been reimbursed completely" is false. As noted in my initial complaint, the owner of "Bounceria DBA [redacted] was the individual that I dealt with exclusively and the one responsible for my horrendous customer service experience. The business has advised in their response that the young lady with whom I had the unpleasant experience has been reprimanded...Really??....Did she reprimand herself since she is the owner of the business? I personally do not think that "Bounceria dba [redacted]" has taken my complaint seriously but instead has filed a response that sounds good but is not sincere. Their Revdex.com rating should still be an "F" because the response is misleading and untrue; nevertheless, my experience will continue to be told everywhere I go. There are so many people asking me everyday has the situation been properly resolved and unfortunately the answer is still "No". Mistakes are sure to happen by business owners, but it is always best to be honest about the error, quickly resolve by offering appropriate compensation, and then to put measures in place to prevent reoccurrence. I certainly know a professional upstanding business when I deal with one and "Bounceria DBA [redacted]" definitely does not fall into this category....they're still rated an "F" in my book ... I'm my own Revdex.com..... Final Business Response Good morning Mrs. [redacted]: Thank you so much for your wonderful support and customer service during this very difficult time. Per your request, I have attached the revised money order for Mrs. [redacted] as promised. I hope this is enough to close this case and maintain our B rating so that we can all finally move on and continue on with business. You have truly been very helpful and I greatly appreciate you. Will you please let me know that you have received this email? Thanks, [redacted]'

Reserved and paid in full for bounce house that was not deliveredOn April 7th 2014 I reserved a 4 hour bounce rental with slide and face painting from Bounceria. I paid in full with my credit card a fee of $200. My reservation was for May 25th from 4-8pm. I never received a confirmation call the day before my rental or a call on the day of my rental. I called the company at least 35 times from my cell phone and I had relatives call the company from their phones but no one answered. They never showed up for the party with the bounce house rental however they did send the face painter. When I called to find out what happened on May 28th I received no explanation, no apology and no offer to refund. I am still waiting on a call back.Desired SettlementI want a full refund of $200 and apologyBusiness Response First off, on behalf of Bounceria, we extend our deepest apologies to Ms. [redacted]. As she stated, she did reserve and pay in full for a moon bouncer. Unfortunately, we were not made aware that she did not receive a bouncer until after her event was over. A face painter was present at her event just like she stated and was unaware of the situation until after the fact. When she contacted the company on Monday, she spoke directly with management who too was unaware that she did not receive the bouncer. She was told by management to hold on while they investigated to find out what had happened since no one from the company was made aware of the situation. After speaking with the delivery driver for that day, he instructed management that he did go by Ms. [redacted]'s home and no one answered the door. He said he also tried to call Ms. [redacted] but was unsuccessful. Management contacted Ms. [redacted] and apologized repeatedly. The driver was reprimanded because he did not inform management of the situation and Ms. [redacted] has since been refunded. We would be more than happy to provide Ms. [redacted] with a free bouncer and face painting for her next event if she is up to it. This was a very unfortunate situation but we do believe in customer satisfaction and we are willing to work with Ms. [redacted] in the future if she desires. This case has been closed.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)No one from the company contacted me on the date of my event. I called the only number that I had repeatedly on the date of my event and I have several witnesses to attest to that. I even had someone call from another number with no avail. So to lie and state that a driver tried to call me and come by my house is a total lie. I will not be using this service EVER again and I have told everybody I know NOT to use your company. You are unprofessional lying thieves. And yes I did get a refund, did you think I was going to let you keep my $200 for face painting??

Venue was not advertise correctly.Bounceria was suppose to host a party but the eating area is in a abandoned mall food court.Staff had a bad attitud I schedule a birthday party with Bounceria asked the owner about the venue. She sent me a picture of the venue and informed me that is where the party was to be held. We agreed that she would host the party with activities and food for the 15 children. I agreed to bring the cake. I was never told that the children would be eating in an abandoned mall food court. The owner called a week after the party was booked to reschedule our party because she had over book parties for that day and want me to change the date and time. I informed her that this could not be done because invitations had gone out. Then I ask if this is going to be an issue that we would like a refund. She inter informed me that they don't give refunds. So we kept our date and time for the birthday party. When we entered the venue on 9/28 at 2pm for the party the Host was on the phone and did not immediately get off when we entered. As we was looking around at the venue I asked where were the tables for the kids to eat that is when she informed me that they would be eating in the food court. I personally walk half way thru an abandoned mall to get to an abandoned food court. Upon returning to the Bounceria venue I observed a little girl that was not part of our party but he hostess daughter bouncing in a trampoline with my grandson. I did not pay $100 for this child to be part of the party. I asked the little girl to go and get her mom (the host). When the lady returned I informed her that we was not satisfied with the arrangement. She told me that it was not a bouncing and eating room and we was free to leave. After retrieving our cake and decorations as we where leaving she slammed the gate to the Bounceria room down behind us. Method of payment: [redacted] to [redacted] on 8/28Desired SettlementA full refund of $100 Business Response The customer [redacted] called and made reservations back in the Spring of this year. Before making a purchase, she was fully instructed on all of the details about the party as well as informed to visit the location and provided pictures. The customer agreed to the policies of the party and there was no complaints on her behalf until about 2 weeks before her scheduled event. There was a scheduling conflict that did occur about 2 weeks before her event and she did have the option of rescheduling her event but that problem was quickly resolved and she was allowed to keep her original date and time. A week before her party the customer contacted us requesting a refund and she was informed that our policy does not offer refunds but she was more than welcome to reschedule her event. again, she decided to keep her same date and time and once she entered the premises for her scheduled event she immediately began to suggest that the party wasn't advertised correctly which is totally false. Upon her entrance, a customer called the business to schedule a party for their child. There is no abandoned food court in the mall. all parties eat in a designated area designed for bounceria parties which is advertised on all of our marketing tools and told to guests before they book a party. The child that this customer is referring to is part of the friendly family environment of bounceria. If the child being present was an issue that matter could have been brought to the attention of the host and easily resolved. This customer simply wants to cause confrontation and bring negative attention to the bounceria business. We have been in business over 6 years and in the mall for over 1 year and have done well over 300 parties and have never been brought forth a complaint of this kind or any kind of that matter. The customer received great customer service from the beginning and received a great discount and could have easily resolved this issue had she visited the facility as suggested. All proper steps were handled correctly by the host and no further action is needed. The policy is on refunded because about 10 other customers wanted that same date and time and the deposit holds that date.

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Description: Bounce Houses

Address: 6075 Winchester Rd, Memphis, Tennessee, United States, 38115

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