I apologize for the inconvenience caused with this billing error on behalf of Thousand Oaks Urgent Care Billing Dept. Unfortunately, human error is the most difficult to correct, but we have put safeguards in place that this type of error will not be repeated. Please convey my apology to Hannah as...
well, that she suffered this unfortunate experience at our urgent care at a time that she needed to be seen.I have also put in place a better system for the refunds to be processed in a more timely manner with our finance department. Thank you for bringing this to my attention. Attached please find your refund check and a small gift certificate.Yours Sincerely,L[redacted]Practice Administrator
I apologize for the inconvenience caused with this billing error on behalf of Thousand Oaks Urgent Care Billing Dept. Unfortunately, human error is the most difficult to correct, but we have put safeguards in place that this type of error will not be repeated. Please convey my apology to Hannah as...
well, that she suffered this unfortunate experience at our urgent care at a time that she needed to be seen.I have also put in place a better system for the refunds to be processed in a more timely manner with our finance department. Thank you for bringing this to my attention. Attached please find your refund check and a small gift certificate.Yours Sincerely,L[redacted]Practice Administrator