Bourbon and Bows

I am rejecting this response because:I'm not clear if I'm receiving $or the full amount I was chargedIf it's the full amount, I am satisfied with thatIf it's anything less, I'm not OK with it.As the owner states, "You had booked a full foil and a haircut, that takes two and half hours." Again, knowing I would be late and because I thought the receptionist understood that I was coming in and expecting only one of the services, I knew that there would be enough time for a haircut at the very leastYou would have still gotten the Groupon money and I would have tipped your stylist(I was a waitress, so I fully understand how important tips are.)This is the first time that I have ever complained about anything to the Revdex.comAnd I have never written anything negative on a social media siteI'm not trying to hurt your business in any way, but $is A LOT of money to me and I feel very strongly that I should have gotten one of the services I had expectedI did find another salon Saturday morning and spoke with the owner about my experience and she was really surprised about what happenedThanks, ***

Hello,I am sorry that [redacted] has felt she needs to complain to the Revdex.comWhat she didn't tell you, was that I offered to refund part of the $I also told her the reason Lauren, her stylist, had booked another client, was because I had turned away one of her clients earlier that day because *** had taken up Lauren's whole eveningWhen she didn't respond to the phone call from the receptionist and was minutes late, we assumed she wasn't showing up and I suggested Lauren call the client who had been turned away earlier so her evening wasn't a whole waste of timeI have never had a complaint from the Revdex.com beforeI am just trying to run a business and take care of my employees and make sure they are compensated for their time wasted by a clientI am sorry it was raining and she was so late, but maybe at the minute mark of lateness, and knowing she was going to be another minutes late, she could have called and said she was still on her way instead of leaving us clueless about her whereaboutsI've only been open a year and half and haven't had this happen beforeI want to stand by policies and support my employees, but I also don't want a black mark on my recordLet me know how to proceed.Thank you for your time,Gillian

Hi ***,I offered $22.50, not $When someone calls to say they are on their way and will be minutes late and then shows up minutes later, yes we think they are not showingIf you had called us at the or even minute mark, and let us know that you were still on your way, things could have been differentBut you didn't, and we just assumed that you weren't showing up because WE tried to call you to see what was going on and you didn't respond. You worked it out with the receptionist when we assumed you were going to be minutes late, not minutes late, totally differentWe would not have been fully compensated through GrouponWe do not redeem Groupons unless the service has been givenAnd luckily the stylist did end up making some commission on a client that did show upPlease look at it our way, all we need is a phone callWe are in the service industry, not at a desk jobIf one our appointments doesn't show up, we lose out on moneyYou had booked a full foil and a haircut, that takes two and half hoursThat is two and half hours that would have been a total waste had she not called her client that had tried to get in earlier the dayPlus, you said that Groupon compensated you, so all you are really out is $Please be reasonableI know the policy, I made the policyAgain, all we needed was another phone call, but to leave us hanging and not knowing what was going on is not our fault.I never want to fight with a potential client, and I'm sorry this happened to youAs a courtesy to other salons, please just call them if you are going to be later than expected! I will send you a check today.Best,Gillian

I am rejecting this response because:I'm not clear if I'm receiving $22 or the full amount I was charged. If it's the full amount, I am satisfied with that. If it's anything less, I'm not OK with it.As the owner states, "You had booked a full foil and a haircut, that takes two and half hours." Again, knowing I would be late and because I thought the receptionist understood that I was coming in and expecting only one of the services, I knew that there would be enough time for a haircut at the very least. You would have still gotten the Groupon money and I would have tipped your stylist. (I was a waitress, so I fully understand how important tips are.)This is the first time that I have ever complained about anything to the Revdex.com. And I have never written anything negative on a social media site. I'm not trying to hurt your business in any way, but $50 is A LOT of money to me and I feel very strongly that I should have gotten one of the services I had expected. I did find another salon Saturday morning and spoke with the owner about my experience and she was really surprised about what happened. Thanks, [redacted]

Hello,I am sorry that [redacted] has felt she needs to complain to the Revdex.com. What she didn't tell you, was that I offered to refund part of the $72.50. I also told her the reason Lauren, her stylist, had booked another client, was because I had turned away one of her clients earlier that day because [redacted]...

had taken up Lauren's whole evening. When she didn't respond to the phone call from the receptionist and was 45 minutes late, we assumed she wasn't showing up and I suggested Lauren call the client who had been turned away earlier so her evening wasn't a whole waste of time. I have never had a complaint from the Revdex.com before. I am just trying to run a business and take care of my employees and make sure they are compensated for their time wasted by a client. I am sorry it was raining and she was so late, but maybe at the 20 minute mark of lateness, and knowing she was going to be another 25 minutes late, she could have called and said she was still on her way instead of leaving us clueless about her whereabouts. I've only been open a year and half and haven't had this happen before. I want to stand by policies and support my employees, but I also don't want a black mark on my record. Let me know how to proceed.Thank you for your time,Gillian