Bourne Seal Coating

August 16, 2016Dear [redacted] ,I am responding to the letter of complaint received from you dated August 11, You share the concerns of a patient that received services at Pocono Medical Center, ID # [redacted] She shared with you her upset of being billed for services she did not receive in our Emergency Department.I reviewed her past medical records to find that she did come to our Emergency Department on November 22, She received a thorough woand testing for her complaint of right lower quadrant abdominal painAfter testing, she was given a diagnosis of acute gastroenteritisThis is the visit for which she is receiving a billThe procedure she is referencing in her complaint she had on January 21, by DrM***He was an associate of DrC [redacted] at that time.I have contacted our Emergency Department Billing Manager at [redacted] Billing Center to reach out to this patient to see why her insurance denied this visit and to see what they can do to assist herI have asked them to take this out of collections until something can be resolved.Thank you,Kelly G.Director, Patient Relations/Service Excellence

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] My phone was disconnected because I am moving. My new address and phone number is: [redacted] [redacted] *E. Stroudsburg, PA 18301###-###-####

I am writing in response to a letter received from you dated April 26, referencing ID number ***contacted our Billing Office to review the details shared in this patient's concernThe patient was sent billing statements on February 16, and April 15, The patient did call our
Billing Office and did receive returned calls on April and April 15, The phone number provided is now no longer in serviceI asked that this patient be sent an itemized list of chargesThis itemized bill was sent to the patient today, May 3, We will hold this bill from going to the collection agency until we hear from this patient after she receives the itemized bill sent to her today.If you need any further information or follow-up, please contact me at ###-###-####.Thank you,Kelly G*** Director, Patient RelationsPocono Medical Center

August 16, 2016Dear *** ***,I am responding to the letter of complaint received from you dated August 11, You share the concerns of a patient that received services at Pocono Medical Center, ID # ***She shared with you her upset of being billed for services she did not receive in
our Emergency Department.I reviewed her past medical records to find that she did come to our Emergency Department on November 22, She received a thorough woand testing for her complaint of right lower quadrant abdominal painAfter testing, she was given a diagnosis of acute gastroenteritisThis is the visit for which she is receiving a billThe procedure she is referencing in her complaint she had on January 21, by DrM***He was an associate of DrC*** at that time.I have contacted our Emergency Department Billing Manager at *** Billing Center to reach out to this patient to see why her insurance denied this visit and to see what they can do to assist herI have asked them to take this out of collections until something can be resolved.Thank you,Kelly G.Director, Patient Relations/Service Excellence

Please see attached.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] My phone was disconnected because I am moving.  My new address and phone number is:[redacted]E. Stroudsburg, PA 18301###-###-####