Bourne Solutions, Inc

Ms *** is not correct when she states that she was sent three workers to be charged more The third worker worked without charge to her at all; she was old of this on the job siteThe third worker also became ill and was throwing up at the job site He was very honest with me and told
me that he had been unable to carry any assistance for the two workersI tried to contact her several times to let her know that her credit card was NOT processing I wanted to make certain that I had the correct card number She was upset that that she was now going to be charged for the job She called back to say that she was not certain of the charge and to ask why it had taken so long I explained to her that I had been trying to process the card monthly since the job was completed After she called the third time, she called again to say, "How do I know you are not a ripoff company?" I informed her that we were a legitimate company and that she was aware that she had not been charged for the work My response further stated, "You knew you had not paid Why did you not call and ask why we with a legitimate unpaid bill was not charged?"Ms*** was satisfied until she was required to pay for the work The actual job took more time than she had scheduled The actual cost was more than she paid We let it go because she was quite confrontational she approached about not having paid her bill She also received a copy of the invoice with "Copy" stated on the faceMs*** did not seem concerned at all that she had an outstanding bill that she knew was outstanding It is unfortunate that paying the invoice was upsetting to her She was treated with respect and courtesy throughout all dealing with herMy experiences as a year sworn law enforcement officer taught me, early in my professional career, how to remain calm when interacting with disgruntled peopleMy experience as director of a special needs adoption agency taught me how to respond to angry people in very serious situations Ms***'s anger are when she was informed that her outstanding bill would require settling.Every effort was made to settle this account without resorting to small claims court That was done as a benefit for Ms*** to lower the anxiety level rather than escalate It is unfortunate that the price we had to pay for collecting this debt would invoke ire rather than an acknowledgement that the bill remained unpaid for so long.Our baseline company core belief is that we will treat every client the way we wish to be treated Ms*** was treated as we would treat a family member or friend There is no reason to deliver less because we recognize that moving is stressful and often makes people irritable We allow for that and wish each of out clients well

I would to be charged the correct amount and make sure she does not continue to do this to other customers in the future
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello,I am respectfully requesting Ms. [redacted] to state what would make her feel more comfortable.  Satisfied customers are our ongoing objective.  I may not be understanding what her specific request is or what her desire might be.I am not clear on what other facts I might have overlooked.  Ms. [redacted], I recall that you felt like you were being "ripped off" because it took so long for the credit charge to process.  Kindly advise if there are other issues that concern you.  Also, please know that I personally apologize for any inconvenience that such a delay might have caused.It would be very helpful if she were to explain what actions taken by our company would satisfy her.  I look forward to hearing from her in the near future.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This woman is lying once again. She only attempted to contact one time in January 6 months after the job in January. And the first thing she said was you are lucky I did not take this collection. She had the correct credit number number on file the entire time, so it sat with her that she never ran my credit card after the move.  I have no problem paying for this job. I did not get angry with her at all on the phone, all I ask wased was to be charged to correct amount on my credit card. To this day, she has yet to provide  me any type of invoice and on the phone offered to give me a $100 discount to make the incorrect charge of $345 come down to $245, which is still not the correct amount. I have no invoice from her or updated charge. The reason for contacting her was she was charging me $345 for a job that cost $205. The two men only worked two hours and on the site she agreed she would charge me for the 2 hours. For the moving cost of 205, she has proceeded to charge me $345 on my credit card with still no adjustment to the cost. When I called back to dispute the charge she hung up on me and haven't heard from her since. I emailed her as well.  Zero effort was made to contact me prior to the call in January, she said she "didn't have the correct credit card numbers" and when she read the credit card numbers to be she had the correct information the entire time. Yet another lie.   If she treats every customer like this I hope her company goes out of business. I have dealt with many moving companies and this was the worst experience I have ever had. She lied multiple times in her response: trying to contact me multiple times, that I was angry to pay the bill (no, incorrect, I tried to have her charge me the agreed amount and she was the angry/nasty one), and she made zero effort to try to settle this with me over the phone, seeing she just hung up on me.  I only tried to do was get paid the correct amount. Her response is a bunch of [redacted] and so is her company.  
Regards,
[redacted]