Bourque Heating & Cooling Co. Inc.

Initial Business Response /* (1000, 11, 2015/09/02) */
Received business response via email on 9/1/15:
Our company covers loss due to negligence on the part of our staff but we do not cover items that we consider to be normal wear and tear. If the door handle broke off when our staff member...

tried to open the door, we would not consider this a negligent act. The vehicle is 10 years old and the act of opening a door is not negligent.
Additionally, after spending a few minutes searching around on the internet, it appears that the door handle on Nissans are poorly built and that they often break. See links below:
http://articles.orlandosentinel.com/XXXX-XX-XX/business/os-[redacted]-XXXXXX-XXX...⇄ /> [redacted]
Director of Operations
Initial Consumer Rebuttal /* (3000, 13, 2015/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not normal wear and tear. I also know that the company has dealt with vehicles that are over 10 years old in the pass. They are just looking for an excuse not to pay. They are trying to use scare tactics and intimidation. The company is not an expert on normal wear and tear. The door handle didn't come off until the car was in their custody. I have also done research. And talked to Attorneys who told me the Garage was clearly at fault. However, they will try every sleazy tactic to fight me. I want them to pay for their carelessness in handeling my property!