Initial Business Response / [redacted] (1000, 11, 2015/09/02) */ Received business response via email on 9/1/15: Our company covers loss due to negligence on the part of our staff but we do not cover items that we consider to be wear and tearIf the door handle broke off when our staff member tried to open the door, we would not consider this a negligent actThe vehicle is years old and the act of opening a door is not negligent Additionally, after spending a few minutes searching around on the internet, it appears that the door handle on Nissans are poorly built and that they often breakSee links below: http://articles.orlandosentinel.com/XXXX-XX-XX/business/os- [redacted] -XXXXXX-XXXXXXXX_1_nissan-dealer-nissan-altima-marriage-license [redacted] Director of Operations Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not wear and tearI also know that the company has dealt with vehicles that are over years old in the passThey are just looking for an excuse not to payThey are trying to use scare tactics and intimidationThe company is not an expert on wear and tearThe door handle didn't come off until the car was in their custodyI have also done researchAnd talked to Attorneys who told me the Garage was clearly at faultHowever, they will try every sleazy tactic to fight meI want them to pay for their carelessness in handeling my property!
Initial Business Response / [redacted] (1000, 11, 2015/09/02) */ Received business response via email on 9/1/15: Our company covers loss due to negligence on the part of our staff but we do not cover items that we consider to be wear and tearIf the door handle broke off when our staff member tried to open the door, we would not consider this a negligent actThe vehicle is years old and the act of opening a door is not negligent Additionally, after spending a few minutes searching around on the internet, it appears that the door handle on Nissans are poorly built and that they often breakSee links below: http://articles.orlandosentinel.com/XXXX-XX-XX/business/os- [redacted] -XXXXXX-XXXXXXXX_1_nissan-dealer-nissan-altima-marriage-license [redacted] Director of Operations Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not wear and tearI also know that the company has dealt with vehicles that are over years old in the passThey are just looking for an excuse not to payThey are trying to use scare tactics and intimidationThe company is not an expert on wear and tearThe door handle didn't come off until the car was in their custodyI have also done researchAnd talked to Attorneys who told me the Garage was clearly at faultHowever, they will try every sleazy tactic to fight meI want them to pay for their carelessness in handeling my property!