Boutwell's Air Masters, Inc.

They came and changed out my conventional unit to a heat pump unit. They arrived on time, made short work of it ( a few hours) had the heat up and running cleaned up their work area and left. The unit runs well and my light bill is less than half of what it was the previous month with the same heat settings on a programed thermostat from the Earthcents program. The workers were polite and stayed busy.
I cant say enough good about the whole experience

Since moving into our house in 03/2013, we have had many issues with the geothermal system. The system runs very loud (aircraft loud), they say this is okay because the unit down the street they installed was louder. Within months of moving in, there was a flood under unit causing mold to form in surrounding areas. PVC piping is used... WHY?? We had issues with 2 rooms not cooling as they should. It is oversized... we had Gulf Power come out and do a load calculation and it's actually sized 2 ton over their recommendation of 2.9, which may explain the 7 minute run time. Gulf Power also stated that the unit did not have enough breathing room in it's current location (closet) - only about half of what it actually needs. In January 2014 there was no heat. I called [redacted], and all the tech did was put freon in it. Didn't check for leaks or anything else. Two weeks ago (4 months later) we had no cool air. This time we called a real geo professional and he discovered the coils froze over and there was water everywhere. We were told the coils had several leaks and would need to be replaced. Because of the ongoing issues with the installation and unit, we are replacing it completely and having the new one installed correctly - per manufacturers recommendations. On a final note, [redacted] told me that "I was NOT his client, his client was the builder and he was done talking to me". Yes, the builder built the house, but I paid for it, and everything in it. In my opinion, they have no business installing geothermals and I would NEVER recommend them. His warranty does not back up his work... which is why it's only a year. On a positive note, his crew is very polite.