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Bovee Construction Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: we have requested from [redacted] the name of the manufacturer of the shingles and the phone number for the manufacturer which we have not received. The several areas of discoloration are progressively worsening with time.  [redacted] just recently picked up the shingle on Wednesday 9/*/15 after 2 months of this original complaint. After 3 months of dealing with this issue we still are without the name or contact number for the manufacturer of the shingles on our roof. In sum, I never expected to have a 10 year roof that appears to be in worse condition than the original which was 20 years. Answer Here]
 
 
 
 
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Sincerely,
[redacted]

The business has responded.  Please see below:I wanted to follow up In response to the complaint received on 8/*/2015   ID # [redacted].First off, the project was a whole house remodel, and Bovee Construction Company Inc. completed the project and left with good client standings. Dated...

June 2005The clients contacted me a few months back noting that their roof shingles had some discoloration in a few certain spots. I acknowledged and personally looked at the shingles. The shingles are in perfect condition- no signs of peeling, cracking or worn I explained to the clients that I thought it might be due to various possibilities being that it wasn’t over the entire roof. I also explained to them that I would be happy to replace the shingles at the various spots at no charge for labor or material, but with the warning that replacing the shingle with the exact same brand and color 10yrs later – may not match exactly to the existing. The client declined my offer. The client wanted to pursue it further and get the manufacture involved. We agreed together to contact the manufacture’s rep to review the situation. As a side note I also explained to the client that discoloration , color fades etc…. are not covered under roof warrantees.  Client said that they would leave a sample shingle out for me to take and match up with the manufacture.  Time had elapsed and I had not had a chance to pick up shingle. Client had continued to pursue me and wondering if I was going to do anything. My exact text response (have on file)   “yes my intention was to swing by and grab the sample. I was swamped with trying to wrap things up. I am currently on my way to Nicaragua until July **. However I have been speaking with my rep and he says that discoloration warrany would not be in effect after 5yrs. He also said to try a cleaner. I am on your side don’t press me. I will take it a step further when I return.”Since my return I had been inundated with many other issues- one being [redacted] which had me bed ridden for some time.  I was not aware that the client was upset and had responded to the Revdex.com. By the way- of my 28 yrs in business – this is the first and only time I have ever had any kind of negative report.  The client failed to read the text that said “I was on their side and would take it a step further” not to mention the fact that I offered to replace the shingles.  When I found out the client was offended by my “don’t press me”,  I called and text him apologizing that he took it the wrong way and explained that my point was to back off and give me time -let me do due diligence in getting a hold of the manufacture.I have since contacted the manufacture warrantee dept and have placed a claim and am currently waiting on a response. The manufacture is sending a packet to the client for further investigation..One final note. I have given the client a one year written warrantee dated June **, 2005. I am responding over 10 years later to keep an outstanding reputation. Thank you for your attention to this very important matterSincerely,[redacted]   [redacted]Bovee Construction Company Inc.     [redacted]
[redacted]
[redacted]        [redacted]

Review: Company completed whole house renovations 9 years ago, including new roof replacement. Several areas of discoloration noted on roof after this winter. This was reported to Contractor several months ago. Shingles supposed to have 25 year warranty. Appear defective. Contractor became defensive upon report, texting to my spouse, "don't press me." We have not heard from him since.Desired Settlement: Professional assessment and repair/replacement.

Business

Response:

The business has responded. Please see below:I wanted to follow up In response to the complaint received on 8/*/2015 ID # [redacted].First off, the project was a whole house remodel, and Bovee Construction Company Inc. completed the project and left with good client standings. Dated June 2005The clients contacted me a few months back noting that their roof shingles had some discoloration in a few certain spots. I acknowledged and personally looked at the shingles. The shingles are in perfect condition- no signs of peeling, cracking or worn I explained to the clients that I thought it might be due to various possibilities being that it wasn’t over the entire roof. I also explained to them that I would be happy to replace the shingles at the various spots at no charge for labor or material, but with the warning that replacing the shingle with the exact same brand and color 10yrs later – may not match exactly to the existing. The client declined my offer. The client wanted to pursue it further and get the manufacture involved. We agreed together to contact the manufacture’s rep to review the situation. As a side note I also explained to the client that discoloration , color fades etc…. are not covered under roof warrantees. Client said that they would leave a sample shingle out for me to take and match up with the manufacture. Time had elapsed and I had not had a chance to pick up shingle. Client had continued to pursue me and wondering if I was going to do anything. My exact text response (have on file) “yes my intention was to swing by and grab the sample. I was swamped with trying to wrap things up. I am currently on my way to Nicaragua until July **. However I have been speaking with my rep and he says that discoloration warrany would not be in effect after 5yrs. He also said to try a cleaner. I am on your side don’t press me. I will take it a step further when I return.”Since my return I had been inundated with many other issues- one being [redacted] which had me bed ridden for some time. I was not aware that the client was upset and had responded to the Revdex.com. By the way- of my 28 yrs in business – this is the first and only time I have ever had any kind of negative report. The client failed to read the text that said “I was on their side and would take it a step further” not to mention the fact that I offered to replace the shingles. When I found out the client was offended by my “don’t press me”, I called and text him apologizing that he took it the wrong way and explained that my point was to back off and give me time -let me do due diligence in getting a hold of the manufacture.I have since contacted the manufacture warrantee dept and have placed a claim and am currently waiting on a response. The manufacture is sending a packet to the client for further investigation..One final note. I have given the client a one year written warrantee dated June **, 2005. I am responding over 10 years later to keep an outstanding reputation. Thank you for your attention to this very important matterSincerely,[redacted]Bovee Construction Company Inc. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: we have requested from [redacted] the name of the manufacturer of the shingles and the phone number for the manufacturer which we have not received. The several areas of discoloration are progressively worsening with time. [redacted] just recently picked up the shingle on Wednesday 9/*/15 after 2 months of this original complaint. After 3 months of dealing with this issue we still are without the name or contact number for the manufacturer of the shingles on our roof. In sum, I never expected to have a 10 year roof that appears to be in worse condition than the original which was 20 years. Answer Here]

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