[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Hello, Our technician went out to see Ms.[redacted] yesterday and the reason it wasn't working was because someone turned the water systems valves to the wrong way. Simple fix. We hear that she is fine now.Thank You
Hello, Ms. [redacted] purchased the water purification system on April 9, 2014 so the system is not new. All of our clients sign an agreement (which we have attached in this message) We always answer any calls we receive from our...
prospects/clients. We received a call from Ms. [redacted] several months ago about the filter and when we attempt to come out no one is home nor can be reached via phone. We value all our clients with plenty of respect and are more than happy to schedule a time and day that we can look at the filter, and most likely its as simple as resetting some settings. The finance company hasn't even reached out to us regarding Ms. [redacted]' s issue because they know we work with high integrity and always approach each client in a civilized rational manner no matter what the inconvenience may be. In this particular case there's not much to say, we don't give out refunds on our products. We will not issue any refund because we haven't done anything wrong. Thank You
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Hello, Our technician went out to see Ms.[redacted] yesterday and the reason it wasn't working was because someone turned the water systems valves to the wrong way. Simple fix. We hear that she is fine now.Thank You
Hello, Ms. [redacted] purchased the water purification system on April 9, 2014 so the system is not new. All of our clients sign an agreement (which we have attached in this message) We always answer any calls we receive from our...
prospects/clients. We received a call from Ms. [redacted] several months ago about the filter and when we attempt to come out no one is home nor can be reached via phone. We value all our clients with plenty of respect and are more than happy to schedule a time and day that we can look at the filter, and most likely its as simple as resetting some settings. The finance company hasn't even reached out to us regarding Ms. [redacted]' s issue because they know we work with high integrity and always approach each client in a civilized rational manner no matter what the inconvenience may be. In this particular case there's not much to say, we don't give out refunds on our products. We will not issue any refund because we haven't done anything wrong. Thank You