Bowden's Fireside

Complaint: [redacted] I am rejecting this response because: I was not given days to pay half the invoice - I was told it had to paid that very day or the offer would be rescindedA credit card number was demanded, which I refused because I did not trust that it would be accurately charged I was not provided a serviceMy option was to either pay $for no service provided, or pay thousands of dollars for a new unit, with that being applied towards it I was not told a 5-minute visit to tell me I needed a new unit would cost $Again, if there was real service, an estimate, repair options and real time spent on my fireplace then the bill would have been paid without incident Regards, [redacted]

We could not have worked with this customer more Our expertise was provided and we informed the customer that her unit was unsafe and needed to be replaced We do charge for service even when at completion of the service it is to give a customer guidance
towards replacement We told the customer we would take this fee and apply it towards her new unit which essentially is no charge for the service The customer really had no choice but to replace the unit We just needed a visit to the store to select a new unit The customer never showed We truly work with customers and honestly had she showed up we would have taken such good care of her The customer was also told that we would except half price if the invoice was paid in a timely manner We waited days and did not hear from the customer We then proceeded with the original bill The customer lead us to believe that they understood and was going to come in to begin the process of replacing the unit I can not understand how customers ever feel that a home visit and a full inspection a unit should be done free of charge Our expertise is of great value and our many years of experience with gas fired direct vent units is invaluable Customer safety and satisfaction if our main concern and we could not have worked more flexibly with this customer Nothing could have been done differently

This issue was taken care of by the owner of the company with a full credit and an apology for the delay in responding on the same say the complaint was issuedI am actually surprised the customer did not delete this reviewOur gas
service tech as over years experience and was not given the proper chance to follow upThat being said the customers feelings matter more to us and this matter has been closed

In any case, the business called and apologized and then returned the partial paymentThe account balance is now $ Thank you for all of your help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I was not given days to pay half the invoice - I was told it had to paid that very day or the offer would be rescindedA credit card number was demanded, which I refused because I did not trust that it would be accurately charged
I was not provided a serviceMy option was to either pay $for no service provided, or pay thousands of dollars for a new unit, with that being applied towards it
I was not told a 5-minute visit to tell me I needed a new unit would cost $Again, if there was real service, an estimate, repair options and real time spent on my fireplace then the bill would have been paid without incident
Regards,
*** ***

This issue was taken care of by the owner of the company with a full credit and an apology for the delay in responding on the same say the complaint was issuedI am actually surprised the customer did not delete this reviewOur gas service tech as over years experience and was not given the
proper chance to follow upThat being said the customers feelings matter more to us and this matter has been closed