Bowers Auto

[redacted] ***,As you may or may not know, Tax Time in February is our busiest time of year We normally do times the sales of any month You yourself bought in February This means our shop gets overwhelmed with customers wanting little repairs done on their vehicles in March The turnaround time to complete a transmission repair is to weeks It took us weeks to get your vehicle repaired and back to you This is due to two reasons First, We could have allowed Transmission Service to order you a new transmission but that would have cost approximately $ Our final repair was $and we were able to finance it for you for just $down payment (which we do for all customers financed with us) The second reason was our fault and caused us to be about a week lateMy Service Manager did not get the transmission ordered properly As soon as this was discovered we immediately told you and got it ordered [redacted] promised you to have it end of the week which would have been the 25th and due to illness of my technician, it was done two working days late on the 28th I feel that even though we were a bit slower than we originally intended, saving you almost $and financing your repairs more than makes up for a mistake we admitted to and apologized for, as soon as it was discovered I do not feel that Bowers Auto or it's employees are unprofessional, rude, inconsiderate, or inconsistent as you called us in your desired settlement We are however, human and not perfect I am glad you got your car back on March 28th for the $down payment we agreed to, and I apologize for the day delay from when we originally told you I hope we can make it up to you next time and keep you on for as a customer for many years to come.Sincerely [redacted] OwnerBowers Auto Inc