I am rejecting this response because:Whatever reason the car was towed to bowers towing is neither here nor there? There was no damage to anything inside the car at the time is was towedThe car was never abandoned, at the time of the accident I had no way of moving the car therefor,Akron police towed it To bowersThe car sat so long because I was unable to get a Release because the bmv made a mistake on the registration and it was a process to get that fixedReguardless of the reason why it was towed it was in possession of bowers towing and there responsible because it was on there property when my items were damaged! They were very rude and unprofessionalAlso the car wasn't just sitting for free Allstate insurance paid full storage fees and cost on my behalfWho wouldn't be mad after discovering there personal items where damaged while in tow ?
Bower's Towing Company, IncCuyahoga Street [redacted] 44310January 12, Revdex.com West Market Street [redacted] To whom it may concern, Regarding complaint ID [redacted] submitted by Alberta [redacted] on 1/04/we hereby respectfully reply: On 12/04/a Dodge Charger driven by Alberta [redacted] was in an accident with a Ford Ranger near intersection of [redacted] and [redacted] ***, [redacted] ***, At the-time of the accident the vehicle driven by Ms [redacted] was registered to a Samuel [redacted] , [redacted] ***, [redacted] ***(please see Akron Police report) This fact had no bearing on action taken by Bower's Towing on 12/04/Bower's Towing was contacted and instructed by Akron Police Department (APD) to remove The Ford Ranger from the Streets due to "accident" at 03:(3:09AM) The Dodge Charger was allowed by APD to be removed by another tower per the request of the driver, Alberta [redacted] , who had indicated the towing company was "on the way"At 03:(3:AM) APD instructed Bower's Towing to return to the scene and remove the Dodge Charger due to "accident" and "abandoned" at the same location(please see APD report) The vehicle was still in the original location, partway on sidewalk and partway in the streetThe Dodge Charger was towed to Bower's impound lot at Cuyahoga St., Akron, OHIt is clear, at this point, no contract or agreement was made between Alberta [redacted] and Bower's TowingBower's Towing had possession of the Dodge Charger as a consequence of accident and enforcement of city police regulationsNo arrangements were made by Alberta [redacted] or assumed by Bower's Towing for special consideration for the contents of the vehicle she was drivingThe owner, Samuel [redacted] , also made no contact with Bower's Towing.City wide policy of police ordered tows: Personal effects in towed vehicles are the responsibility of the owner of the vehicleAll vehicles impounded by APD as well as others are placed on our lot awaiting further dispositionNo vehicle is searched, examined, inventoried or evaluated in any way other than to insure safety of our drivers and propertyIt is the responsibility of the owner of the vehicle to arrange further actionIt has been learned that title for the Dodge Charger transfered from Samuel [redacted] to Alberta [redacted] on 12/14/16, ten days after the accidentOn 12/30/at 3:00PM Ms [redacted] presented an APD release form to Bower's Towing permitting her to recover personal effectsShe did so and left the lotLater that day she telephoned and indicated that the items were "all chewed up"She said she thought they were damaged by mice or rats and wanted some restitution for the damage and compensation for storage costsShe was told Bower's had no responsibility for condition of items in her vehicle and she became loud and beligerantBower's Towing has no way to account for Ms [redacted] position regarding damage to said itemsIf they were damaged by mice, squirrels, chipmunks or other wildlife they were very likely carried to our location in her vehicleSince she was not the owner of the vehicle until well after the accident perhaps the car was inhabited before with out her knowingAdditionally, allowing the damaged vehicle to stay on our lot for days without mitigating the damage very well can have a few surprisesWhen the Allstate insurance finally obtained necessary documentation due to Ms [redacted] delay in obtaining the APD release, they arranged with an auto recycle company, Copan, to take possession of the vehicleCopan came with proper documentation to remove itOn the way out we took pictures of the vehicle including trash, McDonalds wrappers, milk containers, soft drink bottle and package of cookies with "chew" holesAny unkempt vehicle with food items and heavy front end damage (please see APD report) will allow access to all kinds of wildlife In conclusion, Bower's Towing feels the claimed damages, if they occurred, occurred because of Ms [redacted] ' neglect and failure to mitigate her situation and not because of Bower's Towing, it's employees or affiliatesBower's Towing declines to make any refund or other payment to Ms [redacted] Respectfully, Robert DB***Bower's Towing Company, Inc
I am rejecting this response because:Whatever reason the car was towed to bowers towing is neither here nor there? There was no damage to anything inside the car at the time is was towedThe car was never abandoned, at the time of the accident I had no way of moving the car therefor,Akron police towed it To bowersThe car sat so long because I was unable to get a Release because the bmv made a mistake on the registration and it was a process to get that fixedReguardless of the reason why it was towed it was in possession of bowers towing and there responsible because it was on there property when my items were damaged! They were very rude and unprofessionalAlso the car wasn't just sitting for free Allstate insurance paid full storage fees and cost on my behalfWho wouldn't be mad after discovering there personal items where damaged while in tow ?
Bower's Towing Company, IncCuyahoga Street [redacted] 44310January 12, Revdex.com West Market Street [redacted] To whom it may concern, Regarding complaint ID [redacted] submitted by Alberta [redacted] on 1/04/we hereby respectfully reply: On 12/04/a Dodge Charger driven by Alberta [redacted] was in an accident with a Ford Ranger near intersection of [redacted] and [redacted] ***, [redacted] ***, At the-time of the accident the vehicle driven by Ms [redacted] was registered to a Samuel [redacted] , [redacted] ***, [redacted] ***(please see Akron Police report) This fact had no bearing on action taken by Bower's Towing on 12/04/Bower's Towing was contacted and instructed by Akron Police Department (APD) to remove The Ford Ranger from the Streets due to "accident" at 03:(3:09AM) The Dodge Charger was allowed by APD to be removed by another tower per the request of the driver, Alberta [redacted] , who had indicated the towing company was "on the way"At 03:(3:AM) APD instructed Bower's Towing to return to the scene and remove the Dodge Charger due to "accident" and "abandoned" at the same location(please see APD report) The vehicle was still in the original location, partway on sidewalk and partway in the streetThe Dodge Charger was towed to Bower's impound lot at Cuyahoga St., Akron, OHIt is clear, at this point, no contract or agreement was made between Alberta [redacted] and Bower's TowingBower's Towing had possession of the Dodge Charger as a consequence of accident and enforcement of city police regulationsNo arrangements were made by Alberta [redacted] or assumed by Bower's Towing for special consideration for the contents of the vehicle she was drivingThe owner, Samuel [redacted] , also made no contact with Bower's Towing.City wide policy of police ordered tows: Personal effects in towed vehicles are the responsibility of the owner of the vehicleAll vehicles impounded by APD as well as others are placed on our lot awaiting further dispositionNo vehicle is searched, examined, inventoried or evaluated in any way other than to insure safety of our drivers and propertyIt is the responsibility of the owner of the vehicle to arrange further actionIt has been learned that title for the Dodge Charger transfered from Samuel [redacted] to Alberta [redacted] on 12/14/16, ten days after the accidentOn 12/30/at 3:00PM Ms [redacted] presented an APD release form to Bower's Towing permitting her to recover personal effectsShe did so and left the lotLater that day she telephoned and indicated that the items were "all chewed up"She said she thought they were damaged by mice or rats and wanted some restitution for the damage and compensation for storage costsShe was told Bower's had no responsibility for condition of items in her vehicle and she became loud and beligerantBower's Towing has no way to account for Ms [redacted] position regarding damage to said itemsIf they were damaged by mice, squirrels, chipmunks or other wildlife they were very likely carried to our location in her vehicleSince she was not the owner of the vehicle until well after the accident perhaps the car was inhabited before with out her knowingAdditionally, allowing the damaged vehicle to stay on our lot for days without mitigating the damage very well can have a few surprisesWhen the Allstate insurance finally obtained necessary documentation due to Ms [redacted] delay in obtaining the APD release, they arranged with an auto recycle company, Copan, to take possession of the vehicleCopan came with proper documentation to remove itOn the way out we took pictures of the vehicle including trash, McDonalds wrappers, milk containers, soft drink bottle and package of cookies with "chew" holesAny unkempt vehicle with food items and heavy front end damage (please see APD report) will allow access to all kinds of wildlife In conclusion, Bower's Towing feels the claimed damages, if they occurred, occurred because of Ms [redacted] ' neglect and failure to mitigate her situation and not because of Bower's Towing, it's employees or affiliatesBower's Towing declines to make any refund or other payment to Ms [redacted] Respectfully, Robert DB***Bower's Towing Company, Inc