Bowery Station

Dear Revdex.com: First of all, we gave Mr [redacted] a quote based on a list of items he gave us over the phoneThe list he gave us was for itemsUsing that list, we load that information on a software designed for moving companies to provide an estimate on what will be the total size of the moveThe final cost of the move, is determined by the total space required on our truckOn the day of the move, we found that he did NOT have items as he told us(see attached file with the quote) The number of items we loaded on the truck was a total of (see attached contract with detailed inventory list) This is not just a small difference of or more boxesA difference of so many items will have a huge impact on the total size of the move and as result of that, on the final cost of the moveOn the day of the pickup, our foreman is required BY LAW to provide our customer a REVISED VISUAL ESTIMATEThis means we go through the entire house, we review and count all the items we need to load on the truck and if we see that the size of the move will be bigger of what it was anticipated, we inform this to our customer before we began to load the items on the truckThis is exactly what we did in this caseOur foreman informed Mr [redacted] there was a huge difference between the list of items he gave us and the reality we found in his houseOnly after Mr [redacted] understood that and agreed to the cost of the move, we began to load his belongings on our truckWhat happened in this case is the equivalent of asking for the price of a inches TV and then going to a store to purchase a inches oneEverything was done with full consent of Mr [redacted] as you can see on the contract we attach with his signaturesMr [redacted] received delivery by the end of July of this yearmonths after delivery, on 11/20/2017, he called our customer care team to report damaged itemsWe have records that indicate we asked him to tell us what were the items that were damaged, at least the main ones, but he refused to provide this informationMr [redacted] only asked us about the insurance processWe informed him how to proceed with the insurance and sent him an email that same day with a claim form for him to fill out and send to our insurance companyAfter 11/20/2017, we never received any communication back from our customerThe type of insurance coverage is based on the type of insurance MrCustomer chose on the day of his pickupBy law, we are required to offer a basic insurance coverage at NO ADDITIONAL CHARGEThis was the option Mr [redacted] chose as you can see on the option he signed on the bill of lading (see attached contract)This type of insurance offers a compensation for damaged items of $0.60/lbWhen we gave Mr [redacted] his quote prior to the day of his pickup, we informed him that he either had the option of choosing the basic insurance protection or choosing a higher type of insuranceSince we are just a moving company, we cannot act as an insurance companyIn that case, any of our customers would need to contact an actual insurance company to PURCHASE additional insurance with a higher liabilityWe have never been rude with Mr [redacted] We are here from Mondays to Fridays from AM to PMIf he ever needs anything, he only needs to call our customer care team or send us an emailAll of our calls are recorded for security purposes and we keep copies of all of our emailsWe have never been rude to him and we never told him it was “his problem” as he wrote on the complaintIf Mr [redacted] thinks that we are rude for asking proof of the damage, and send a claim form with all the details of the damaged items to our insurance company, then this is a big misconception of what means to be rudeThis is the standard procedure for every moving company with every customerThere are certain steps that needs to be followed before a compensation can be determined and approvedIn this case, this has to go through a claims department that receives the claim form, the list of the damaged items and pictures of all of those itemsOnce they have this, the insurance process begins and it normally takes between to days to be completedAfter the claim is processed and completed, the customer will receive a letter in the mail with the amount of the compensationHe then needs to sign that letter and send it back to our claims departmentImmediately after that, a check is sent by mail for the amount of the compensation covered by the insuranceAgain, this is not “being rude” We want all of our customers to be happy with our services and we don´t like to spend our time responding to complaintsWe want Mr [redacted] to receive a fair compensation for any item that got damaged during his move with usWe are here to make sure this is done, but we do need his cooperationThe reason we stay in business is because we take care of our customers and whenever there is any damaged item, we provide compensationWe thank Mr [redacted] for serving this great countryWhatever the force he served, we are sure he did a great jobWe don´t have anything against that nor we are doing anything against himAs we said before, we will offer an economical compensation for damaged itemsThen it will be up to Mr [redacted] if he wants or can fix any of the damaged items or if he would like to replace itWe ask Mr [redacted] to please confirm if he already sent the claim to the insuranceIf he hasn´t, we ask him to please prepare all the required documentation: complete the claim form we sent him, make a list of all the damaged items, and attach pictures of every damaged items so our insurance can see the actual damageIf he needs any further help or has any doubt, he is more than welcome to contact us by email or call our office Regards Valiant Movers

I am rejecting this response because: these insinuations are inaccurate and I have the full emails and correspondence to support the falisity,I've had to resort to emails since [redacted] and [redacted] had made statements over the phoneWhich have been recorded for quantity purposes, wherefore, there acclamation ate incorrect, yet having substantially proofIn addition, my belongings have not been received, the driver had attempted to forced me into agreeing to pay in him CASH rather than a certified check as previously agreed with [redacted] with [redacted] and [redacted] had had to interveneAgain, Valiant Movers had tried numerous to find reason to deny the move from the beginning to even most recent events, which can all be documented and verified to they're unethical conductAll I'm asking for at this point to finalize such business with Valiant Movers and to end this complicated circumstance,, is to have my belongings delivered, which was the until agreement, which still as if date haven't been meet and still currently having issues Sussex by Calendar Movers personnel and staff, which have agreed that had operated in illegal actionsMy until complain stands, nothing has changed, and their promises to driver hasn't been meet, and still had concerns if their loyalty and professional conduct

I am rejecting this response because: 1) I am requesting the estimated delivery date if payment is made (today) And have yet to receive that information Would the day delivery rule still be in effect? 2) What is the process for getting my items? What is the address, hours of operation, the process, and policies surrounding getting my items, any payment due, if I should come and get my items What is the weight and size of my shipment, so I can line up another mover if needed3) The response doesn't acknowledge the size of the quote cubic feet and new quote on pick up, cubic feet discrepancy and how this number was calculated, if it is correctAs always, if you confirm the expected (reasonable) delivery date, I will pay immediately Your better business procedure in my opinion, would be to answer all my questions at your earliest convenience Respectfully, [redacted] ***

Dear Revdex.com: We are sorry to hear that our Customer Mr [redacted] is not 100% satisfied with our serviceOur customer Mr [redacted] gave us a list of the items he was moving from California to PennsylvaniaWe received from him a list of itemsUsing a software designed for moving companies, we loaded that list of items and as result, we got an estimated number of Cubic Feet that was supposed to be required on our truck to load those itemsThe price that was quoted for those items was $Our sales team, was able to give him an “Early Reservation Discount” of $450.00, so after the discount the final quote was $On the day of the pickup, we ended up loading more than double the number of itemsThe total amount of items, was itemsWe are not charging PER ITEM, but this can clearly explain that more itmes, translates into more space and since the final cost of the move is based on space, more space means the cost of the move was higherPrior to the day of the pickup, we sent emails to the customer with his list of items and with his quoteWe ask all of our customers to review their list of items so we can provide an accurate quoteIn this case, we only knew less than half the total list so because of that, it is impossible for any moving company to provide an accurate quoteIf we have a complete list of items, there shouldn´t be a big change on the price from the quote to the final costLike any other moving company, we are required by law to walk through the house and make a visual inspection of the items that will be loaded and provide what is called a “Revised Visual Estimate”Instead of just loading stuff into our truck and after everything is loaded give a final price, we do the oppositeWe inform and explain that there is a discrepancy from the quote to the reality and only after we get verbal and written consent from the customer, we can begin to load our customer´s belongingsCustomers have the option at all time, to refuse service if they think the price is too high or if they cannot afford itIn this case, we got verbal and written consent from Mr [redacted] and after that, we began to load the items into the truckEverything was done with total consent of our customer and even after the day of the pickup, we talked to him many times, and we had no complaints regarding the cost of his moveFor delivery, we inform all of our customers that it usually takes between to days ON AVERAGE, from their first available date for deliveryThis is informed prior to the pickup by phone, email and in the contract signed on deliveryWe keep record of all the emails we sent him, and we can see that everytime an update was made on his inventory list, our sales team sent him an emailAt least emails were sent, each one with not only the cost of the move, but also a full description of our service including the estimated delivery dateBy law, all moving companies have business days to deliver starting from the First Available Date for DeliveryOf course, that we try to deliver as fast as we canEvery day we don´t deliver, our company is losing money, so we have no interest on purposely delaying a deliveryMoving companies have ways of measuring a moveOne is by weight the other one is by spaceBased on more than years of experience on the moving industry, our company has decided that is easier and more reasonable to do it by spaceWhen moving by weight is much more difficult to calculate the cost of a move and provide an accurate quoteFor a moving company to provide a final price, all items need to be packed and loaded on the truck, then it needs to leave the customer´s home and go to a public scale and weight the truck and compare with a previous weight with the truck emptyIn our experience, there are a lot more chances that a customer will be surprised with an increase on the cost of a move, more chances of cancellation and if a move is cancelled after everything was packed and loaded it´s a huge loss of time and money for everyoneEverytime our sales team talked to Aaron regarding the cost of his move, he was explained that the move was calculated based on space and not by weightAttached to this response, we send the last email we send him with his quote in Cubic FeetOn this last email, prior to the day of pickup, we ask all of our customers to read, review and confirm they read it by sending an Electronic Signature which we got from Mr [redacted] on 05/18/(days before the pickup)ON 06/01/2017, we received a call from Mr [redacted] asking about the status of his moveWe informed him that the truck was being loaded that same dayThe truck was loaded and left our storage on 06/01/California to Pennsyvania is around miles, and it usually takes between to days for a moving truckA week after the truck left, we talked to our driver and told us he was half way from Pennsylvania and the estimated date of arrival was going to be between 06/and 06/On 06/13, we talked to Aaron and informed him that there was a mechanical failure on the truck that was being repairedThe truck finally arrived to destination on 06/20/While this is outside of the to days expectations, it is still within the boundaries of the lawOf course, we understand Mr***’s situation and we know nobody wants their shipment to be delayedFrom the very first contact we had with Mr***, it was explained that our service is what is called a “Shared Load Delivery”This means that in order to offer a competitive price, all deliveries are made with an wheelerEach customer we move takes a partial space on the truck, and then the driver needs to follow a route of customers going to the same directionIt is also informed on the email we sent over times with the quote, that in case this large trailer cannot access the customer´s address on delivery, we might need to rent a small truck on delivery, transfer all the belongigns to that smaller truck, deliver the items, return the truck and go back to the trailerThis is an additional service and is completely optionalSome of our customers prefer to rent a truck themselves or have someone that can provide them with a truck for a few hours and save the cost of us renting a truck and transferring the itemsAgain, if the cost of the move went up double than estimated, is because we only got a partial list of half the itemsDelivery took a little more than usual because we had the misfortune of having a mechanical failureIt took around more days than what it would have normally but still it was done within the boundaries of the lawIf there is any way we can help Mr [redacted] to make him feel better with our service, we will gladly do itWe care about our customers and we want them to be happy with our service Regards Customer Care Valiant Movers

Dear Revdex.com: Mr*** has already received delivery a couple of weeks agoOne of our managers have already spoken to the customer before delivery and agreed on a large discount that was offered to Mr***Everything should be resolved at this pointIf there is anything that Mr*** needs, he can contact our Customer Care team so we can assist him Regards Valiant Movers

I am rejecting this response because:Not only is the vast majority of this response a bold face lie, it fails to address the major concerns in my complaintTo address the pricing: my wife gave a very specific and detailed list of what was being moved, we were prayed upon by this company who knew we were in a vulnerable position given our time constraints and knowing the USMC was footing the billThey lowballed us a quote to accept their services and then more than doubled it knowing we had already planned our move around it and were unable to refuse serviceI still would have been ok with it had they done as promised and provided the necessary weight tickets I required in order to be reimbursed by the USMCI would also challenge to see the emails claimed to be received from me because I can promise I absolutely did not.To address lateness: this company provided no explanation or status updates throughout the way, not to mention the horrific customer service I mentioned in my complaint left unaddressedI'm not happy with the amount of time it took however I again could have lived with it with accurate and regular updates along the way as well as the weight tickets that I so desperately required.This company provided a weight ticket within miles of my delivery location with a full truck and one picture of an empty weight ticket dated after delivery only after my insistent complaintsAs stated previously this isn't close to what I and the USMC requiresI needed a empty ticket and full ticket within miles of pick up location and a full ticket within miles of deliveryIm now stuck with the over $5,up- charged, late, and damaged delivery of my goods with the most appalling customer service I have ever received in which I will now not be reimbursed for.Upon speaking with the driver I informed him he would need a smaller truck in order to deliver, he assured me he would not show up in a semi truckTo all of our surprise, he of course showed up in an wheel semi truckHe claims he spent hours the day before calling each and every truck service in the area and the closest available was miles awayIt then took me less then minutes to call a uhaul miles away and find availablity, after which I had to drive the driver in my own personal vehicle to the uhaul location where I found a fleet of available trucksThe driver was also initially refused service due to an outstanding balance he or his company hadHe finally loaded my goods with the shuttle truck and the had the audacity to charge me $on top of the 5k, on top of the poor customer service and outstanding unprofessionalism, on top of the lateness, on top of the weight tickets I specifically requested and never received.Upon delivery of my goods I found exatensive damage which will be submitted for compensation separately, I also found that the two gentlemen who were far from professional movers, having scratched my kitchen floor, broke a lamp and chipping several pieces of furniture, were actually hired by the driver from *** for a total of $eachThese movers were even unable to load my couch and refrigerator into the house because of their lack of expertise, instead my wife and I had to do it even after being told by them it could not fitWe easily accomplished this simply because we were not mns hired off ***If that doesn't speak to this company's business practices I don't know what willTheir facade of cooperation and professionalism in this response is not only a complete lie, absent of speaking to any major points originally addressed in my complaint, I also find it plain disrespectfulThe accusation of documented correspondence with me is a complete lie, I would love to see the emails.In closing, my issues were not addressed in the slightest, this company should be ashamed of themselves selves and their practices, I am still here with damaged goods, a late and overly stressed and completely unprofessional delivery of my goods, and most importantly--an over $5,bill that I can't afford and was entitled too by the USMC after departing honorable service that I will no longer be reimbursed for

Dear Mr. [redacted]:   We understand your concern regarding the cost of your move. However your wife gave us half the list of the items we ended up loading on the truck on the day of your pickup. Attached to this response, we also send a copy of your quote that was electronically under your name on 05/18/2017. On that quote, the list provided was only for 40 items. On the day of the pickup, the final number of items was 84. It´s impossible for ANY moving company to provide an accurate quote with less than half the total number of items that will be finally be loaded. We also attach here a copy of the contract that contains the final list of items. On the day of your pickup, we informed you guys that since you were taking more items it was going to take more space on our truck; and since the cost of your move is based on the actual size, the final cost was higher that what we anticipated. We are required by law to give all of our customers a Revised Visual Estimate before loading the items on the truck. This was done in accordance to Federal Law and only after you accepted and gave us your written consent, we proceeded to load your belongings on the truck. At no point, we forced, coerced or took advantage of you or your wife. Since the very first contact you had with us, it was explained that delivery takes ON AVERAGE between 7 to 14 days from your first available date for delivery. This was informed over the phone, by email on every quote or update of it we sent you and is also described on your contract. By Federal Law, all moving companies have up to 30 business days from your First Available Date to deliver your items. Your delivery was done in accordance to the law and was always informed to you. As it was informed on every email and the contract, we cannot guarantee an exact delivery date. The truck driver assigned to the truck doing your delivery is responsible to call you a day before he gets to the final destination, at that moment he will be able to confirm exactly when and what time the truck will be arriving.  This is why we can only inform you when the truck leaves our storage and then the driver confirms delivery a day before he arrives to your new home. If your expectations were for us to call you every day to inform you the status of your delivery throughout the way, unfortunately it is something outside of our possibilities. We move many customers every day, and it is technically not possible to call every single customer every day to inform where the truck is and when it will be arriving. Due to the nature of our business, we inform you when the truck is leaving and confirm a day before he truck arrives. Of course, you were always welcome to call our customer care or our sales team to ask if there´s any update about your delivery. Again, this is not logical nor it makes sense for any moving company. Regarding weight tickets, as we have informed since the first day you contacted us, we have always informed that our company works not by weight but by Space on our truck. The quote that was given to you had a rate per Cubic Feet, and it was always informed this way. Your request of weight ticket came to us only after the day of your pickup. At this point, your items were already in our storage and we would have needed to re-load them on an other truck and taken to a public scale. This would have cost an additional fee for the work needed and could have caused a delay on your delivery. Again, since the very first contact we had and as it´s described on the email we sent you every time with your quote, it was informed that all deliveries are made with 53 foot long trailers. From a technical and finalcial point of view, it is not viable for a moving company to send a small truck from California to Pennsylvania. As it is described on your quote, if your destination cannot handle access for a 53 foot long trailer, a shuttle might be needed on delivery. This is completely optional as we can deliver to a different location with access for a trailer or you can rent a small truck yourself so you don´t have to pay any additional fee for this extra service. We apologize if there was any kind of damage to your goods. As we are required by law, we have insurance that will be able to cover any damage of your items during your move with us. We will be sending you a Claim Form to your email address so you can initiate the insurance process. If there is any further issue or anything we can do to help you, you are welcome to contact our Customer Care team.   Regards.   Valiant Movers

I am rejecting this response because: these insinuations are inaccurate and I have the full emails and correspondence to support the falisity,. I've had to resort to emails since [redacted] and [redacted] had made false statements over the phone. Which have been recorded for quantity purposes, wherefore, there acclamation ate incorrect, yet having substantially proof. In addition, my belongings have not been received, the driver had attempted to forced me into agreeing to pay in him CASH rather than a certified check as previously agreed with [redacted] with [redacted] and [redacted] had had to intervene. Again, Valiant Movers had tried numerous to find reason to deny the move from the beginning to even most recent events, which can all be documented and verified to they're unethical conduct. All I'm asking for at this point to finalize such business with Valiant Movers and to end this complicated circumstance,, is to have my belongings delivered, which was the until agreement, which still as if date haven't been meet and still currently having issues Sussex by Calendar Movers personnel and staff, which have agreed that had operated in illegal actions. My until complain stands, nothing has changed, and their promises to driver hasn't been meet, and still had concerns if their loyalty and professional conduct.

I am rejecting this response because: 1)  I am requesting the estimated delivery date if payment is made (today).  And have yet to receive that information.  Would the 21 day delivery rule still be in effect? 2)  What is the process for getting my items?  What is the address, hours of operation, the process, and policies surrounding getting my items, any payment due, if I should come and get my items.  What is the weight and size of my shipment, so I can line up another mover if needed. 3)  The response doesn't acknowledge the size of the quote 400 cubic feet and new quote on pick up, 600 cubic feet discrepancy and how this number was calculated, if it is correct. As always, if you confirm the expected (reasonable) delivery date, I will pay immediately.    Your better business procedure in my opinion, would be to answer all my questions at your earliest convenience.  Respectfully, [redacted]

Dear Revdex.com:   We are sorry to hear that our Customer Mr. [redacted] is not 100% satisfied with our service. Our customer Mr. [redacted] gave us a list of the items he was moving from California to Pennsylvania. We received from him a list of 40 items. Using a software designed for moving companies, we loaded...

that list of items and as result, we got an estimated number of Cubic Feet that was supposed to be required on our truck to load those items. The price that was quoted for those 40 items was $3150.00. Our sales team, was able to give him an “Early Reservation Discount” of $450.00, so after the discount the final quote was $2700.00. On the day of the pickup, we ended up loading more than double the number of items. The total amount of items, was 84 items. We are not charging PER ITEM, but this can clearly explain that more itmes, translates into more space and since the final cost of the move is based on space, more space means the cost of the move was higher. Prior to the day of the pickup, we sent emails to the customer with his list of items and with his quote. We ask all of our customers to review their list of items so we can provide an accurate quote. In this case, we only knew less than half the total list so because of that, it is impossible for any moving company to provide an accurate quote. If we have a complete list of items, there shouldn´t be a big change on the price from the quote to the final cost. Like any other moving company, we are required by law to walk through the house and make a visual inspection of the items that will be loaded and provide what is called a “Revised Visual Estimate”. Instead of just loading stuff into our truck and after everything is loaded give a final price, we do the opposite. We inform and explain that there is a discrepancy from the quote to the reality and only after we get verbal and written consent from the customer, we can begin to load our customer´s belongings. Customers have the option at all time, to refuse service if they think the price is too high or if they cannot afford it. In this case, we got verbal and written consent from Mr. [redacted] and after that, we began to load the items into the truck. Everything was done with total consent of our customer and even after the day of the pickup, we talked to him many times, and we had no complaints regarding the cost of his move. For delivery, we inform all of our customers that it usually takes between 7 to 14 days ON AVERAGE, from their first available date for delivery. This is informed prior to the pickup by phone, email and in the contract signed on delivery. We keep record of all the emails we sent him, and we can see that everytime an update was made on his inventory list, our sales team sent him an email. At least 16 emails were sent, each one with not only the cost of the move, but also a full description of our service including the estimated delivery date. By law, all moving companies have 30 business days to deliver starting from the First Available Date for Delivery. Of course, that we try to deliver as fast as we can. Every day we don´t deliver, our company is losing money, so we have no interest on purposely delaying a delivery. Moving companies have 2 ways of measuring a move. One is by weight the other one is by space. Based on more than 10 years of experience on the moving industry, our company has decided that is easier and more reasonable to do it by space. When moving by weight is much more difficult to calculate the cost of a move and provide an accurate quote. For a moving company to provide a final price, all items need to be packed and loaded on the truck, then it needs to leave the customer´s home and go to a public scale and weight the truck and compare with a previous weight with the truck empty. In our experience, there are a lot more chances that a customer will be surprised with an increase on the cost of a move, more chances of cancellation and if a move is cancelled after everything was packed and loaded it´s a huge loss of time and money for everyone. Everytime our sales team talked to Aaron regarding the cost of his move, he was explained that the move was calculated based on space and not by weight. Attached to this response, we send the last email we send him with his quote in Cubic Feet. On this last email, prior to the day of pickup, we ask all of our customers to read, review and confirm they read it by sending an Electronic Signature which we got from Mr. [redacted] on 05/18/2017 (6 days before the pickup). ON 06/01/2017, we received a call from Mr. [redacted] asking about the status of his move. We informed him that the truck was being loaded that same day. The truck was loaded and left our storage on 06/01/2017. California to Pennsyvania is around 2500 miles, and it usually takes between 7 to 14 days for a moving truck. A week after the truck left, we talked to our driver and told us he was half way from Pennsylvania and the estimated date of arrival was going to be between 06/13 and 06/15. On 06/13, we talked to Aaron and informed him that there was a mechanical failure on the truck that was being repaired. The truck finally arrived to destination on 06/20/2017. While this is outside of the 7 to 14 days expectations, it is still within the boundaries of the law. Of course, we understand Mr. [redacted]’s situation and we know nobody wants their shipment to be delayed. From the very first contact we had with Mr. [redacted], it was explained that our service is what is called a “Shared Load Delivery”. This means that in order to offer a competitive price, all deliveries are made with an 18 wheeler. Each customer we move takes a partial space on the truck, and then the driver needs to follow a route of customers going to the same direction. It is also informed on the email we sent over 16 times with the quote, that in case this large trailer cannot access the customer´s address on delivery, we might need to rent a small truck on delivery, transfer all the belongigns to that smaller truck, deliver the items, return the truck and go back to the trailer. This is an additional service and is completely optional. Some of our customers prefer to rent a truck themselves or have someone that can provide them with a truck for a few hours and save the cost of us renting a truck and transferring the items. Again, if the cost of the move went up double than estimated, is because we only got a partial list of half the items. Delivery took a little more than usual because we had the misfortune of having a mechanical failure. It took around 5 more days than what it would have normally but still it was done within the boundaries of the law. If there is any way we can help Mr. [redacted] to make him feel better with our service, we will gladly do it. We care about our customers and we want them to be happy with our service.   Regards.   Customer Care Valiant Movers

Dear Revdex.com:On 03/03/2017 we first got in contact with Mr. [redacted]. He talked with our sales team and requested a quote to move 400 cubic feet of household goods from California to New Jersey. Based on a rate of $4.5/cf, we gave our prospect customer a quote for $1800.00 with an Early Reservation...

Discount of $220.00. (see attached file with the quote sent to the customer with Mr. [redacted]´s Electronic Signature).Three days after the first contact with Mr. [redacted], he decided to book with us for a pickup on 03/14/2017. Since he informed us that he was not going to be present at the time of the pickup, Mr. [redacted] designated as his legal representative a person named “[redacted]”. In the event that a customer cannot be physically present at the time of the pickup, he is required by law to designate a person that can perform any legal act on his behalf such as a sign a contract or renegotiate the cost of the move if necessary. For some reason we have never been able to understand, that did not happen. On the day of the pickup, the person appointed by Mr. [redacted] REFUSED to sign the contract after we loaded all of his items on our truck.From the very same day of the pickup, we have been in contact with Mr. [redacted]. We have explained him that he had a total of 520 cubic feet of items and some packing was required on the day of the pickup for the cost of $325.00. The total cost of the move was $2445.00, due to the increase of space required and the packing we did for him.We have informed the customer that after the pickup, we brought his belongings to our storage facility while we were waiting for a trailer available to load his belongings and send them to New Jersey. Mr. [redacted] then refused to pay anything more than the $1200.00 he paid via Credit Card. It is true that Mr. [redacted] sent some copies of the contract as he was required to but, he was adding text to the standard contract. He was basically signing and rejecting the contract at the same time. We informed him by email on many occasions that this was a standard contract and that he couldn´t just add text or conditions that were not offered to him prior to his pickup. We also informed him that although we appreciate his business, we did not want him to feel forced to move with us and we offered him the option to cancel our move with us. He had the option of hiring another moving company and send it to our storage to pickup his belongings. Mr. [redacted] continued sending us bad contracts until this last Saturday (04/22/2017). Only then, we informed him that we were able to load his belongings on the first available truck.We are now (04/26/2017)), waiting to receive an empty trailer back into our storage in California. As soon as we have a truck available, we will be loading his items and sending them to New Jersey. We informed Mr. [redacted] that he will receive a call from our dispatcher´s office on the day the truck is being loaded to inform him about this. Then it should take around 7 to 14 days for our truck to go from California to New Jersey. This is an estimated average date for delivery. The truck driver will be calling him once he gets close to New Jersey. Our drivers usually call our customers at least a day before they arrive. At that moment, they can confirm when and what time they will be arriving.One thing we want to mention, is an email that we just read while reviewing the information to reply this complaint on the Revdex.com. On 03/05/2017, Mr. [redacted] told us this and we quote: “As far asknowing what I have, I'm not sure, I packed up my apartment a few years ago and my friend has been storing it in their garage and now they're forced to move and I've been living in New Jersey.”.We would like Mr. [redacted] to confirm here through the Revdex.com within the next 24 hours, if he wants to move with us or if he prefers to hire a different moving company and send them to our storage to pickup his belongings.If there is anything that he needs, he can call our customer cr [redacted]Regards.Valiant Movers