BowlingShoes.com

I can not really get any information that is helpful in my filesI really don't know what transpired after he returned the bagAll I could come up with is that we have not heard back from him so I would assume it was taken care ofDon't really know what to do here

Review: I purchased a rolling bowling bag with handle for my mother n law with her credit card on Bowlersparadise.com When the bag arrived the handle was defective. Once the handle was pulled up it immediately fell down. It had silver notches to keep the handle in place but would not keep the handle in place so yes the item was defective. The handle would not stay up and that is the bottom line. My husband, my mother n law and I all tried it and never once did it work properly. I therefore called the company to return the defective product which they turned around and gave me a return shipping label. Upon receiving the product a representative by the name of [redacted] emailed me stating that the product was not defective. I went back and forth in emails disagreeing with her but she is refusing to give me my full refund for the defective product. She is charging my mother n law with a 15% restocking fee. Bowlersparadise does not care about their customers and I have a feeling they state the product is not defective on a lot of their returned items. Also I may be old school but "customers are always right"is the motto I use and the motto the company I work for uses. I wanting this company to follow through with their promise of "if the item is defective then a full refund will be issued" I want my mother n law to receive a full refund on her credit card!Thank you for your help [redacted]Desired Settlement: As said in my complaint description I want my mother n law to receive a full refund on her credit card for the defective item!

Business

Response:

A full refund was provided to customer in a good faith gesture to resolve the issue.

This particular bag was not found defective and the customer was recommended not to purchase this bag again as the handle does not lock in place.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I purchased a bowling bag for my fiance's birthday in March 2015. This bag was supposed to be a 3 ball bowling bag. Meaning, he can carry all 3 of his 16lb. bowling balls at the same time in this bag. I received this product only to find that the functionality of it is well below mediocre. This bag comes with a 'strap' that you use to 'pull' the bag behind you as you walk through the bowling alley. Most 3 ball bags come with a 'handle' and wheels and you roll it behind you, just the same as you do with a suitcase. This bag, unfortunately, came with a strap to pull it behind you. There was nothing in the description indicating this would be the functionality of the bag, or rest assured I would not have purchased it. This bag is not easy to use, and is extremely unaccessible. My fiance bowls with a 16lb. ball; now that means that he carries at least 48lbs in his bag, plus shoes, towels and various small materials. This bag is marketed as designed to be a 3 ball bag, which it in no way is. It is not the slightest bit effective to use this bag. I have written the company to complain and see what they could offer in the way of a refund, or a credit. If they sent a credit, I would purchase a bigger bag that actually worked using the credit. They offered me no credit, no refund, nothing at all. Their customer service is lacking and needs some serious adjustment. When I tried to talk to someone on the phone about my experience, I got no empathy from the company what so ever. This company needs some adjustment to their customer service relations asap.Desired Settlement: I am seeking a full refund of $71.98. I do not wish to purchase another product from Bowlers Paradise again, so a credit would do me no good.

Business

Response:

Hello,The customer purchased the bowling bag in March and contacted us yesterday on 5/27/15 to let us know she was unhappy with her purchase. She received the bag almost three months ago and did not contact us when she received the bag and noticed that it had a strap to pull the bag. I explained to her that she ordered the Elite Platinum Triple Tote. Totes are different than actual rollers. The totes are smaller and easier to carry around. I explained to her that they're meant to lay flat and not stand up straight. I also sent her the link of our triple rollers so that she could see the difference. When she called us later that day I tried to talk with her but she wouldn't really let me explain anything. I tried to explain to her that our policy is that we cannot take back used products if there is not a manufactures defect on the bag but we are willing to issue her store credit since she was unhappy with her purchase. Before I could tell her that she can send the bag back and we will issue her a store credit, she hung up on me once she heard that she has to pay the shipping back to us since the product is not defective. Thank you

Consumer

Response:

I am rejecting this response because:I see the company wants to continue with their wonderful customer service. Yes, it was purchased in March, it was a BIRTHDAY gift and not even opened until this past weekend.! that is the reasoning for the late response. The company wants me to pay to ship a BOWLING BAG bag back to them!! I would pay more in shipping than the credit they would offer me, so that is not very cost effective. Id rather just throw the bag away, than pay to ship it to them, so they can offer me less of a refund than I paid in shipping. I emailed someone named [redacted] at the company, and then was talking with someone at the company as well. both of whom were rude and didn't sound the slightest bit sympathetic. I might have accepted their offer of not being able to do anything for me if they were in any way sorry I was unhappy with the product. Poor customer service, and poor company ethics.

Consumer

Response:

I am rejecting this response because:I don't want the bag. You can believe that. I am in no way willing to pay, the shipping on a bowling bag, just to have you offer me a smaller credit than I paid for the shipping.!What sense that make?. I've already spent the $71; now you expect me to shell out more money for you to offer a credit. If the company provides me with a pre-paid shipping label I will return the bag first thing, and provide them with shipping details as well so they can be assured I did indeed ship it back. "there is nothing more we can do"--wow.! I am appalled at the lack of integrity in this company.

Business

Response:

We cannot accept used merchandise as it cannot be resold. We were willing to make an exception for you and issueyou a store credit and we would then donate the bag to a junior program.As this is not acceptable to you we have nowhere else to go.

Review: I recently purchased the Yellow Jacket Triple Roller Bowling Bag, manufactured by Elite. I purchased this product from BowlersParadise.com in early February, 2012. This bag is advertised as having a "1Yr Complete Warranty". Within six weeks of initial use of the bag, I noticed one wheel had become unstable, making the bag very difficult to roll. I contacted the vendor and they asked I ship the bag back to them (at my expense) to assess the damage. I explained to them that the wheel, axle, and body of the bag was involved. They assured me that the product was warrantied, as stated in the product description on their website. Their customer service representative stated the bag would either be repaired or replaced. Considering these factors, I paid the $45 shipping cost to send it back to them, feeling reasonably assured that the matter would be resolved.

I received a call from BowlersParadise.com on April 9th informing me that the bag will NOT be replaced and no refund will be issued. They claim that wheel/axle damage is not covered under the "Complete" warranty They assert the bag was dropped, causing the wheel damage. This is factually incorrect. At no time did I subject this bag to undue stress or abuse. I've been a bowler for many years and I know how to treat my equipment. I've owned several bags throughout the years, none of which has experienced damage, such as this, in such a short timeframe.

I have the following concerns:

1. BowlersParadise.com is not concerned with fulfilling the commitment to the 1 Yr Complete Warranty represented for this product on their website.

2. Why did the BowlerParadise.com entertain the possibility of replacement when I made my initial call? If they had informed me that wheel/axle damage would not be covered, I would have considered applying the $45 I spent on return shipping on a different bag instead.

3. The "supervisor" I spoke to was one of the rudest individuals I've ever encountered. I reasonably asked that my product be replaced, in line with the warranty as advertised. He, in essence, called me an it and hung up on me. I understand this individual is the General Manager of BowlersParadise.com. I do not recall his name.

BowlersParadise.com received $157.92 in payment for this product. I also paid approximately $45 for return shipping believing my product would be repaired or replaced. I want this company to be held accountable and fulfill their commitment to the warranty as advertised.Desired Settlement: See Complaint Text

Business

Response:

I can not really get any information that is helpful in my files. I really don't know what transpired after he returned the bag. All I could come up with is that we have not heard back from him so I would assume it was taken care of. Don't really know what to do here.