Bowman Automotive

Dear Sirs,This letter is in response to complaint number [redacted] , that we received from your office on march 3rd, We would like to give you an update on the progress and solution to this complaintAs we stated in our last letter, that we would get involved and work with B [redacted] Goodyear in Hebron and her warranty company (CAP Warranty) to hopefully get a repair authorization from said warranty company to repair the vehicleThe efforts of all parties have been successful, the warranty company has agreed to authorize repairs to the vehicle that appear to be covered componentsCustomers out of pocket expense will be approximately to dollars, B [redacted] Automotive has agreed to pay the dollar deductible that would be due to her warranty company, MrJoe B [redacted] personally spoke with the customer on 03/15/ acknowledging that she was completely satisfied with this arrangement, she even made a positive post on our Facebook account acknowledging her satisfaction with the resolutionBased on the following we respectfully request that the complaint be closed as we have a satisfied customer at this point.Respectfully Joe B [redacted] Jr.Owner

Dear Sirs,Please accept our first response to this complaint on the vehicle that was purchased on April 20th, 2016, we would like to point out the following factsThe check engine light was resolved within hours of her purchase, we scanned and diagnosed the vehicle and replaced a Solenoid, which corrected the problem and we never heard from her on this issue until the most recent two weeksWe would like to point out that the car was purchased with 114,and it currently has 128,showing on the odometer, so she is obviously been driving this vehicle rather frequently, the vehicle is currently at Goodyear repair facility in Hebron Ohio, awaiting inspection and approval from the service contract company which she purchased at the point of saleThe purchase of this product was elective on her part and certainly never forced apon her as she stated in her complaint, after speaking with Goodyear repair facility representative the solenoid we replaced in April of has nothing to do with the current problems the vehicle is experiencingGoodyear has stated that she is not cooperating with them to follow the correct procedural guidelines that are required by her service contract provider, it is difficult to help someone when they refuse to accept your help, perhaps your assistance can motivate her to conduct her actions in a more professional mannerWe are not the service contract provider we are merely trying to act as a Liaison between the parties involvedAt this time we do not have confirmation from her service contract provider of there intention to approve any repairs to this vehicle until it is inspected by their field representative, we certainly hope that it will be covered but our original warranty that was provided on April 20th expired on May 20, We have no responsibility to provide any repairs to the vehicle that she purchased sense she has been able to operate this vehicle in excess of miles from the day of purchaseIn her final statement of her complaint she states that the mechanical issues with her vehicle were pre existing and that we had removed the engine at some point prior to selling it to her, she is obviously the victim of bad advice from some third party source as that statement is simply not trueThe vehicle was given a mechanical inspection prior to us offering the vehicle for sale, the check engine light issue happened between our inspection of the vehicle and sale of the vehicle to her, it was promptly handled and the correct work was done to dismiss the check engine light issue and she has never complained of that issue for many many months, again her current problem with the vehicle is not even remotely connected to the minor problem at delivery of the vehicleWe will do everything in our power to assist with the current service contract provider in hopes of obtaining a repair approval, if it is not repaired by them we have nothing to offer her at this point and are asking that you please dismiss this complaint, as the time period has been far to long and she has put many many miles on the vehicleShould you require any further assistance or information, please contact me, Denny W [redacted] at B [redacted] Automotive and sincerely hope that you understand our commitment to maintaining our A plus rating with the Revdex.com and hope that you dismiss this complaint as it simply has no valid foundation

This letter is in response to complaint number [redacted] , customer [redacted] Our answer to the complaint as follows: [redacted] states that the salesman informed her of a day bring back policy on the vehicle, that statement is not true, we offer no return policy on sold vehiclesShe may be confusing this with the day 50/power train warranty that was provided on the vehicleA copy of the buyers guide is enclosedMrs [redacted] came to us after she had her oil changed and tires rotated and we inspected the concerns that she had pointed out to her from a outside repair facilityWe inspected the rotors and replaced the brake pads at no charge to her (they were not covered under her power train warranty, this was a good will gesture on our part)Several days after she picked the car up her husband returned with the vehicle and dropped it off stating they do not want the vehicleHe was informed that that was not a option and that we would notify the lender, [redacted] Financial, of there intention to walk away from the vehicleWe then did another inspection on the vehicle starting with the brakes again, there were no issues they were functioning normally and were safeWe also inspected the axle that she said was leaking and there were no leaks found on the axleAfter speaking with [redacted] Financial the [redacted] s did come pick up the vehicle and we have not heard from themIt appears that her mechanical information was given to her from a discount oil change facility, we would ask that she provide a thorough written evaluation and estimate signed by a certified technician to collaborate these so called mechanical imperfectionsIt is unfortunate but I believe that Mrs [redacted] has a severe case of buyers remorse and unfortunately we can not fix thatAt Bowman Automotive we strive to take care of our customers on a daily bases providing safe, reliable vehiclesThis vehicle was purchased through Value Auto Auction and I am enclosing a copy of the post sale inspection made by them when we purchased the vehicleI am also enclosing a copy of the Carfax which is spotless with no issues, and finally a copy of the purchase agreementI hope that this response clears up the matter and closes this complaint against our company as we believe it is totally unfounded, if I can be of any further service do not hesitate to contact me.Respectfully, Denny W***, Sales Manager

This is completely untrue The service engine light was on when purchased and was NEVER serviced even though I made dozens of attempts to schedule the service I have the original "We Owe You" paperwork that was never signed off on as being completed It was never completed I have been to this dealership in order to resolve this issue and the last time, a few weeks ago, I was told that they would cover my warranty deductible, and the secretary that was responsible for giving me the run around had been fired for not performing her duties, as in my case I can provide the paperwork showing that the work was never completed.
I am rejecting this response because:
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Dear Sirs,This letter is in response to complaint number ***, that we received from your office on march 3rd, We would like to give you an update on the progress and solution to this complaintAs we stated in our last letter, that we would get involved and work with B*** Goodyear in Hebron and her warranty company (CAP Warranty) to hopefully get a repair authorization from said warranty company to repair the vehicleThe efforts of all parties have been successful, the warranty company has agreed to authorize repairs to the vehicle that appear to be covered componentsCustomers out of pocket expense will be approximately to dollars, B*** Automotive has agreed to pay the dollar deductible that would be due to her warranty company, MrJoe B*** personally spoke with the customer on 03/15/ acknowledging that she was completely satisfied with this arrangement, she even made a positive post on our Facebook account acknowledging her satisfaction with the resolutionBased on the following we respectfully request that the complaint be closed as we have a satisfied customer at this point.Respectfully Joe B*** Jr.Owner

Dear Sirs,Please accept our first response to this complaint on the vehicle that was purchased on April 20th, 2016, we would like to point out the following facts. The check engine light was resolved within 24 hours of her purchase, we scanned and diagnosed the vehicle and replaced a Solenoid, which...

corrected the problem and we never heard from her on this issue until the most recent two weeks. We would like to point out that the car was purchased with 114,441 and it currently has 128,493 showing on the odometer, so she is obviously been driving this vehicle rather frequently, the vehicle is currently at Goodyear repair facility in Hebron Ohio, awaiting inspection and approval from the service contract company which she purchased at the point of sale. The purchase of this product was elective on her part and certainly never forced apon her as she stated in her complaint, after speaking with Goodyear repair facility representative the solenoid we replaced in April of 2016 has nothing to do with the current problems the vehicle is experiencing. Goodyear has stated that she is not cooperating with them to follow the correct procedural guidelines that are required by her service contract provider, it is difficult to help someone when they refuse to accept your help, perhaps your assistance can motivate her to conduct her actions in a more professional manner. We are not the service contract provider we are merely trying to act as a Liaison between the parties involved. At this time we do not have confirmation from her service contract provider of there intention to approve any repairs to this vehicle until it is inspected by their field representative, we certainly hope that it will be covered but our original warranty that was provided on April 20th 2016 expired on May 20, 2016. We have no responsibility to provide any repairs to the vehicle that she purchased sense she has been able to operate this vehicle in excess of 14000 miles from the day of purchase. In her final statement of her complaint she states that the mechanical issues with her vehicle were pre existing and that we had removed the engine at some point prior to selling it to her, she is obviously the victim of bad advice from some third party source as that statement is simply not true. The vehicle was given a mechanical inspection prior to us offering the vehicle for sale, the check engine light issue happened between our inspection of the vehicle and sale of the vehicle to her, it was promptly handled and the correct work was done to dismiss the check engine light issue and she has never complained of that issue for many many months, again her current problem with the vehicle is not even remotely connected to the minor problem at delivery of the vehicle. We will do everything in our power to assist with the current service contract provider in hopes of obtaining a repair approval, if it is not repaired by them we have nothing to offer her at this point and are asking that you please dismiss this complaint, as the time period has been far to long and she has put many many miles on the vehicle. Should you require any further assistance or information, please contact me, Denny W[redacted] at B[redacted] Automotive and sincerely hope that you understand our commitment to maintaining our A plus rating with the Revdex.com  and hope that you dismiss this complaint as it simply has no valid foundation

This letter is in response to complaint number [redacted], customer [redacted]. Our answer to the complaint as follows: [redacted] states that the salesman informed her of a 30 day bring back policy on the vehicle, that statement is not true, we offer no return policy on sold vehicles. She may be...

confusing this with the 30 day 50/50 power train warranty that was provided on the vehicle. A copy of the buyers guide is enclosed. Mrs. [redacted] came to us after she had her oil changed and tires rotated and we inspected the concerns that she had pointed out to her from a outside repair facility. We inspected the rotors and replaced the brake pads at no charge to her (they were not covered under her 30 power train warranty, this was a good will gesture on our part). Several days after she picked the car up her husband returned with the vehicle and dropped it off stating they do not want the vehicle. He was informed that that was not a option and that we would notify the lender, [redacted] Financial, of there intention to walk away from the vehicle. We then did another inspection on the vehicle starting with the brakes again, there were no issues they were functioning normally and were safe. We also inspected the axle that she said was leaking and there were no leaks found on the axle. After speaking with [redacted] Financial the [redacted]s did come pick up the vehicle and we have not heard from them. It appears that her mechanical information was given to her from a discount oil change facility, we would ask that she provide a thorough written evaluation and estimate signed by a certified technician to collaborate these so called mechanical imperfections. It is unfortunate but I believe that Mrs. [redacted] has a severe case of buyers remorse and unfortunately we can not fix that. At Bowman Automotive we strive to take care of our customers on a daily bases providing safe, reliable vehicles. This vehicle was purchased through Value Auto Auction and I am enclosing a copy of the post sale inspection made by them when we purchased the vehicle. I am also enclosing a copy of the Carfax which is spotless with no issues, and finally a copy of the purchase agreement. I hope that this response clears up the matter and closes this complaint against our company as we believe it is totally unfounded, if I can be of any further service do not hesitate to contact me.Respectfully, Denny W[redacted], Sales Manager