My friend and I ate at this diner last night and they only take cashMy friend went to take cash out of their ATM that was downThe employee blamed it on my friend multiple times and talked down to himAnother customer tried and it received the same error messageMy friend told the waitress that the only thing he can do is go to his bank or a company with a working ATM and take the money out and bring it backThe waitress' response was that he needs to either leave me at the diner as collateral (which I'm pretty sure is illegal), or leave his licenseHe asked if he gets pulled out and get a ticket for not having his license on him, if they'll pay for itThey said they won'tSo he then refused to leave his license and the waitress threatened to call the police, even though it was their faultAs a compromise, I said I will stay behindMy friend brought the money back and paid the billThis morning I called the diner to complain, and all the owner, Rich, did was talk over me and acted belligerentHe then had the audacity to hang up on me, which is extremely unprofessional especially since I was calm the whole timeI called back and heard nothing but excuses, no apologies, no nothingThis owner is extremely rude and incompetent and I believe the Bowmanstown Diner as a whole is extremely unprofessionalI don't know who else to complain to so that I'm heard, considering the owner didn't care what so everThis is extremely bad business and something needs to be done about it
My friend and I ate at this diner last night and they only take cashMy friend went to take cash out of their ATM that was downThe employee blamed it on my friend multiple times and talked down to himAnother customer tried and it received the same error messageMy friend told the waitress that the only thing he can do is go to his bank or a company with a working ATM and take the money out and bring it backThe waitress' response was that he needs to either leave me at the diner as collateral (which I'm pretty sure is illegal), or leave his licenseHe asked if he gets pulled out and get a ticket for not having his license on him, if they'll pay for itThey said they won'tSo he then refused to leave his license and the waitress threatened to call the police, even though it was their faultAs a compromise, I said I will stay behindMy friend brought the money back and paid the billThis morning I called the diner to complain, and all the owner, Rich, did was talk over me and acted belligerentHe then had the audacity to hang up on me, which is extremely unprofessional especially since I was calm the whole timeI called back and heard nothing but excuses, no apologies, no nothingThis owner is extremely rude and incompetent and I believe the Bowmanstown Diner as a whole is extremely unprofessionalI don't know who else to complain to so that I'm heard, considering the owner didn't care what so everThis is extremely bad business and something needs to be done about it