I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Good morning As requested in response to consumer [redacted] contacted us on August **, with concerns of a product issue and finding a foreign object as explained to the consumer something like this can occur during the harvesting stages of the product we extended our apologizes for any inconvenience she may have had due to the productWe were able to collect the product information and offered the consumer a reimbursement for the productThe product was not consumed therefore there was no injuries or illness due the product the consumer declined the reimbursement offer
As per our telephone conversation the consumer [redacted] ’s original form of contact was viaPhone on around 10:am the consumer also emailed us on 9:37am with in regards to the incident as I processed to collect the information from the mentioned product item#I collected the upc# the consumer did not provide us with a production or lot code as requested she did provide us with images via email as requested as I spoke to the consumer I did follow our protocol and proceeded to ask if there was any injuries or illness’s due the consumption of the item she stated no one consumed the product she was able to notice the foreign object before there was any consumptionAs mentioned during the harvesting stages of our canned beans we do purchase our beans uncooked there could be a possibility that the stone was the exact size of the actual bean and bypassed the machinery inspection as I apologized and did mention this to the consumer she was not very pleased with our response unfortunatelyAs I finished collecting the information I proceeded to the following steps in offering the consumer a refund for the product she declined as we offer all of our consumers a refund when a product is faulty in any wayAt this point there is nothing that we could do for the consumer but offer a form of reimbursement in check form or coupons once again
Consumer: [redacted] item#*** the consumer was issued a reimbursement for the referenced item on Thank you J Consumer Affairs Specialist [redacted] ** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Here is our response to *** *** complaint: We have replied to *** ***’s complaint and the $service call was refunded On occasion, personalities clash Our tech and our client did not see eye to eye Fortunately these are few and far between We
train our technicians to be knowledgeable of the plumbing code, to be fully prepared in a stocked plumbing truck, and to be polite and respectful in our client’s home We advised her that non-code approved fittings can create additional problems and to use a licensed technician We take this review very seriously and have had, and will continue to have, training to prevent this from happening We offered to send another tech, sometimes a fresh set of eyes could come up with a reasonable solution She declined At that time, we shredded her check and parted ways. Thank you, Jeff S*Vice President & Technician, Approved Plumbing [email protected] | 440-526-Ken Mar IndParkwayBroadview Hts44147www.ApprovedPlumbing.comFax: 440-546-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Revdex.com & *** *** First of all, on behalf of Gya Foods, Inc., I would like to apologize for any inconvenience or dissatisfaction we may have caused *** *** ***According to the information we received from the Revdex.com on behalf of *** *** ***, she was dissatisfied with one of
our products, frozen peasWe typically reimburse a consumer if they are not satisfied with our products in anywayOur Consumer Affairs Specialist attempted to contact *** *** *** by telephone and by email but was unsuccessfulWe requested she contact us but has yet to do soConsumer Affairs can be contacted by email *** or by telephone, ###-###-####Gya Foods, Incstrives to provide excellent quality products and is committed to 100% consumer satisfactionIf there is anything else we can do, please do not hesitate to contact usBest regards, Ronald BG*** Quality Assurance Director
Sorry for the late response but I just found this email in my junk folderHere is what I know. On 9/15/*** our service technician went out to Dr*** *** home to repair a leaking shower valveWe charged Dr*** an $service call and $to install a new Symmons faucet
repair kit for a total of $Keep in my this faucet is a thermostatic mixing valve with many parts and a very expensive repair kitWhen my service tech *** left it was not leakingAlso my service tech *** wrote on the invoice and advised Dr*** that the faucet would not last much longer and should be replaced along with the shower stall as there is mold and a very large hole the size of basketballs in the wall right below the faucetStill he just wanted the faucet repaired. Later in the same day Dr*** called and complained irately that the faucet started leaking againDr*** is very hard to understand and will not listen to what we have to sayWe scheduled another plumber with years of experience to return the next day. On 9/16/service tech *** arrived and removed the shower head and capped the faucet as per Dr*** request in essence taking the shower faucet out of operationHe was again advised that the entire shower ( walls, pan, faucet ) should be replacedAt this time he was set up with another appointment with Larry our estimator to give him a price on a totally new showerThere was NO charge for this service. On 9/23/Larry met with Dr*** and wrote up an estimate for a new shower and told Dr*** that if he went with the new shower we would apply the $he spent towards trying to repair the faucet towards the cost of his new shower. This is the last correspondence we had with Dr*** I will follow up with copy's of the paperwork we have on filePlease advise us as what to doThank You*** ***Approved Plumbing Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good morning As requested in response to consumer [redacted] contacted us on August **, 2016 with concerns of a product issue and finding a foreign object as explained to the consumer something like this can occur during the harvesting stages of the product we extended our apologizes for any...
inconvenience she may have had due to the product. We were able to collect the product information and offered the consumer a reimbursement for the product. The product was not consumed therefore there was no injuries or illness due the product the consumer declined the reimbursement offer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was never offered a reimbursement to refuse. That is false. And I have heard nothing back from anyone except for this complaint
Sincerely,
Jennifer M[redacted]
Consumer: [redacted] item#[redacted] the consumer was issued a reimbursement for the referenced item on 11/**/2015 Thank you J Consumer Affairs Specialist [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
As per our telephone conversation the consumer [redacted]’s original form of contact was via. Phone on 8/**/2016 around 10:00 am the consumer also emailed us on 8/**/2016 9:37am with in regards to the incident as I processed to collect the information from the mentioned product item#2400 I collected the upc# the consumer did not provide us with a production or lot code as requested she did provide us with images via email as requested as I spoke to the consumer I did follow our protocol and proceeded to ask if there was any injuries or illness’s due the consumption of the item she stated no one consumed the product she was able to notice the foreign object before there was any consumption. As mentioned during the harvesting stages of our canned beans we do purchase our beans uncooked there could be a possibility that the stone was the exact size of the actual bean and bypassed the machinery inspection as I apologized and did mention this to the consumer she was not very pleased with our response unfortunately. As I finished collecting the information I proceeded to the following steps in offering the consumer a refund for the product she declined as we offer all of our consumers a refund when a product is faulty in any way. At this point there is nothing that we could do for the consumer but offer a form of reimbursement in check form or coupons once again.
In response to claim #[redacted]: Customer placed a service call for her business on July 28, 2016. Customer was not present, her son was present at the time. The service call was completed and the bill for $418 was given to her son. Our policy is COD however, since we could not...
get in touch with customer, we had to leave the bill. Customer placed another service call for her residence on 08-16-2016, however her previous bill had not yet been paid. Customer told our technician she would not be home but technician could enter the house to make the repair. Our technician told customer that her previous balance was unpaid and that she would need to provide payment for the previous balance before any further repairs could be made. Customer committed to providing a credit card for the repairs if technician would call her with the previous amount as well as the amount for this repair. Technician went to customer's home, assessed what repairs needed to be made and tried to call the customer with an estimate. The technician called the customer 3 times with no answer throughout his repair visit at her home. Technician left a message for customer indicating that repairs would be approximately $350 and he needed her payment info before he could make any repairs and to please call back as soon as possible. Technician called the office and asked the office if she had called, which she had not, and asked that the office try to call her. The office manager tried calling the customer three times as well, with no answer or return call. The technician left customer's home. Customer called into the office on August 30, 2016 with her credit card information. At that time, technician was dispatched and completed the repairs the same day. Over the next several weeks, customer repeatedly made harassing phone calls to the technician, the office and the owner. The owner politely explained to her that our policy was COD and that payment needed to be made at the time of service and since we did not hear back from her we could not complete the repairs since she already had an outstanding balance of $418 and given her previous payment history. Customer called harassing the technician several more times and eventually we had to block her number from calling his cell phone. In 2011, we completed an install for the customer at her business. We had a hard time collecting payment at that time as customer called in with several credit card numbers that were declined, before eventually providing one that was approved. Customer recently posted derogatory feedback on our [redacted] page. Our response to the post was that we would not reply to the comment other than that our policy was not to disclose personal and payment history on social media out of respect for our customers. Had customer called in to explain circumstances that prevented her from making payment immediately, we may have been inclined to work with her. Since customer declined to call in with any information, and given her previous payment history with the install, we had no choice but to assume that she did not intend to make payment, and therefore would not allow any further charges to incur.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Good morning As requested in response to consumer [redacted] contacted us on August **, with concerns of a product issue and finding a foreign object as explained to the consumer something like this can occur during the harvesting stages of the product we extended our apologizes for any inconvenience she may have had due to the productWe were able to collect the product information and offered the consumer a reimbursement for the productThe product was not consumed therefore there was no injuries or illness due the product the consumer declined the reimbursement offer
As per our telephone conversation the consumer [redacted] ’s original form of contact was viaPhone on around 10:am the consumer also emailed us on 9:37am with in regards to the incident as I processed to collect the information from the mentioned product item#I collected the upc# the consumer did not provide us with a production or lot code as requested she did provide us with images via email as requested as I spoke to the consumer I did follow our protocol and proceeded to ask if there was any injuries or illness’s due the consumption of the item she stated no one consumed the product she was able to notice the foreign object before there was any consumptionAs mentioned during the harvesting stages of our canned beans we do purchase our beans uncooked there could be a possibility that the stone was the exact size of the actual bean and bypassed the machinery inspection as I apologized and did mention this to the consumer she was not very pleased with our response unfortunatelyAs I finished collecting the information I proceeded to the following steps in offering the consumer a refund for the product she declined as we offer all of our consumers a refund when a product is faulty in any wayAt this point there is nothing that we could do for the consumer but offer a form of reimbursement in check form or coupons once again
Consumer: [redacted] item#*** the consumer was issued a reimbursement for the referenced item on Thank you J Consumer Affairs Specialist [redacted] ** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Here is our response to *** *** complaint: We have replied to *** ***’s complaint and the $service call was refunded On occasion, personalities clash Our tech and our client did not see eye to eye Fortunately these are few and far between We
*Vice President & Technician, Approved Plumbing [email protected] | 440-526-Ken Mar IndParkwayBroadview Hts44147www.ApprovedPlumbing.comFax: 440-546-
train our technicians to be knowledgeable of the plumbing code, to be fully prepared in a stocked plumbing truck, and to be polite and respectful in our client’s home We advised her that non-code approved fittings can create additional problems and to use a licensed technician We take this review very seriously and have had, and will continue to have, training to prevent this from happening We offered to send another tech, sometimes a fresh set of eyes could come up with a reasonable solution She declined At that time, we shredded her check and parted ways. Thank you, Jeff S
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Revdex.com & *** *** First of all, on behalf of G
ya Foods, Inc., I would like to apologize for any inconvenience or dissatisfaction we may have caused *** *** ***According to the information we received from the Revdex.com on behalf of *** *** ***, she was dissatisfied with one of
ya Foods, Incstrives to provide excellent quality products and is committed to 100% consumer satisfactionIf there is anything else we can do, please do not hesitate to contact usBest regards, Ronald BG*** Quality Assurance Director
our products, frozen peasWe typically reimburse a consumer if they are not satisfied with our products in anywayOur Consumer Affairs Specialist attempted to contact *** *** *** by telephone and by email but was unsuccessfulWe requested she contact us but has yet to do soConsumer Affairs can be contacted by email *** or by telephone, ###-###-####G
Sorry for the late response but I just found this email in my junk folderHere is what I know. On 9/15/*** our service technician went out to Dr*** *** home to repair a leaking shower valveWe charged Dr*** an $service call and $to install a new Symmons faucet
repair kit for a total of $Keep in my this faucet is a thermostatic mixing valve with many parts and a very expensive repair kitWhen my service tech *** left it was not leakingAlso my service tech *** wrote on the invoice and advised Dr*** that the faucet would not last much longer and should be replaced along with the shower stall as there is mold and a very large hole the size of basketballs in the wall right below the faucetStill he just wanted the faucet repaired. Later in the same day Dr*** called and complained irately that the faucet started leaking againDr*** is very hard to understand and will not listen to what we have to sayWe scheduled another plumber with years of experience to return the next day. On 9/16/service tech *** arrived and removed the shower head and capped the faucet as per Dr*** request in essence taking the shower faucet out of operationHe was again advised that the entire shower ( walls, pan, faucet ) should be replacedAt this time he was set up with another appointment with Larry our estimator to give him a price on a totally new showerThere was NO charge for this service. On 9/23/Larry met with Dr*** and wrote up an estimate for a new shower and told Dr*** that if he went with the new shower we would apply the $he spent towards trying to repair the faucet towards the cost of his new shower. This is the last correspondence we had with Dr*** I will follow up with copy's of the paperwork we have on filePlease advise us as what to doThank You*** ***Approved Plumbing Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good morning As requested in response to consumer [redacted] contacted us on August **, 2016 with concerns of a product issue and finding a foreign object as explained to the consumer something like this can occur during the harvesting stages of the product we extended our apologizes for any...
inconvenience she may have had due to the product. We were able to collect the product information and offered the consumer a reimbursement for the product. The product was not consumed therefore there was no injuries or illness due the product the consumer declined the reimbursement offer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was never offered a reimbursement to refuse. That is false. And I have heard nothing back from anyone except for this complaint
Sincerely,
Jennifer M[redacted]
Consumer: [redacted] item#[redacted] the consumer was issued a reimbursement for the referenced item on 11/**/2015 Thank you J Consumer Affairs Specialist [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
As per our telephone conversation the consumer [redacted]’s original form of contact was via. Phone on 8/**/2016 around 10:00 am the consumer also emailed us on 8/**/2016 9:37am with in regards to the incident as I processed to collect the information from the mentioned product item#2400 I collected the upc# the consumer did not provide us with a production or lot code as requested she did provide us with images via email as requested as I spoke to the consumer I did follow our protocol and proceeded to ask if there was any injuries or illness’s due the consumption of the item she stated no one consumed the product she was able to notice the foreign object before there was any consumption. As mentioned during the harvesting stages of our canned beans we do purchase our beans uncooked there could be a possibility that the stone was the exact size of the actual bean and bypassed the machinery inspection as I apologized and did mention this to the consumer she was not very pleased with our response unfortunately. As I finished collecting the information I proceeded to the following steps in offering the consumer a refund for the product she declined as we offer all of our consumers a refund when a product is faulty in any way. At this point there is nothing that we could do for the consumer but offer a form of reimbursement in check form or coupons once again.
In response to claim #[redacted]: Customer placed a service call for her business on July 28, 2016. Customer was not present, her son was present at the time. The service call was completed and the bill for $418 was given to her son. Our policy is COD however, since we could not...
get in touch with customer, we had to leave the bill. Customer placed another service call for her residence on 08-16-2016, however her previous bill had not yet been paid. Customer told our technician she would not be home but technician could enter the house to make the repair. Our technician told customer that her previous balance was unpaid and that she would need to provide payment for the previous balance before any further repairs could be made. Customer committed to providing a credit card for the repairs if technician would call her with the previous amount as well as the amount for this repair. Technician went to customer's home, assessed what repairs needed to be made and tried to call the customer with an estimate. The technician called the customer 3 times with no answer throughout his repair visit at her home. Technician left a message for customer indicating that repairs would be approximately $350 and he needed her payment info before he could make any repairs and to please call back as soon as possible. Technician called the office and asked the office if she had called, which she had not, and asked that the office try to call her. The office manager tried calling the customer three times as well, with no answer or return call. The technician left customer's home. Customer called into the office on August 30, 2016 with her credit card information. At that time, technician was dispatched and completed the repairs the same day. Over the next several weeks, customer repeatedly made harassing phone calls to the technician, the office and the owner. The owner politely explained to her that our policy was COD and that payment needed to be made at the time of service and since we did not hear back from her we could not complete the repairs since she already had an outstanding balance of $418 and given her previous payment history. Customer called harassing the technician several more times and eventually we had to block her number from calling his cell phone. In 2011, we completed an install for the customer at her business. We had a hard time collecting payment at that time as customer called in with several credit card numbers that were declined, before eventually providing one that was approved. Customer recently posted derogatory feedback on our [redacted] page. Our response to the post was that we would not reply to the comment other than that our policy was not to disclose personal and payment history on social media out of respect for our customers. Had customer called in to explain circumstances that prevented her from making payment immediately, we may have been inclined to work with her. Since customer declined to call in with any information, and given her previous payment history with the install, we had no choice but to assume that she did not intend to make payment, and therefore would not allow any further charges to incur.