Bowser Hyundai

---------- Forwarded message ----------From: Will R[redacted] <[redacted]Date: Thu, Sep 17, 2015 at 10:46 AMSubject: RE: 10783795Ms. [redacted],Thank you for your letter regarding ID# [redacted], and Mrs. [redacted].While this case appears to have been sent to Bowser Automotive,...

Inc., we believe this issue to be best addressed by our store, Bowser Hyundai, LLC, located in [redacted], since we are the store from which Mrs. [redacted] purchased the vehicle. While both stores are owned by the same family, they are actually two separate entities.Upon review of Mrs. [redacted]'s complaint, we believe that we have satisfied all of her requests as part of her agreement to buy the pre-owned Subaru in question. When she test drove the vehicle the day prior to purchase, she noticed a slight vibration while braking. We relieved that issue by cutting (or turning) the front brake rotors and the braking was smooth and effective. When we first showed the Subaru to Mrs. [redacted], the battery needed charged and the test showed that a charge would alleviate the problem, however, we replaced the battery with a new one as we promised Mrs. [redacted] we would. The battery was purchased and installed prior to Mrs. [redacted] taking delivery of the vehicle on 8/5/2015 as promised. In regards to the "certification" of the vehicle, all of our vehicles go through a multi-point used car inspection and are sold with a 90 day, 3,000 mile powertrain limited warranty. Any vehicles eligible for an extended warranty are offered one at the time of sale for an additional cost, which Mrs. [redacted] declined. In order for a pre-owned Subaru to be Subaru certified, it would have to be purchased at a Subaru franchised dealership (which we, unfortunately, are not).Mrs. [redacted] visited our showroom on 8/4/2015 and took the vehicle in question to her son for inspection and review. She returned to our showroom later that evening and offered to purchase the car for $16,951 including tax and any applicable fees, providing that we alleviated the brake pulsation and install a new battery. We provided everything we promised at the price she offered and she returned the next afternoon (8/5/2015) to purchase the car. The brake pad specs at time of delivery of the vehicle we "10's" in the front and "7's" in the rear. Specs for these brakes if brand new, are "10". The battery was replaced with a new one, however, the housing around the battery (also called a "battery-stay") is something that stays with the vehicle and may be the reason Mrs. [redacted] believed that the battery was replaced with a used one. Mrs. [redacted] actually told me that she knew this when she visited us with the replacement check several days later.Please let me know if you have any further questions, as we would like to assure Mrs. [redacted] that if she needs assistance with her vehicle in the future, we are here to help.Thank you for your time in this matter.WillWill R[redacted] Bowser Hyundai of Chippewa ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] ps:   I accept this, but am not satisfied w/their response.   However, it seems that Bowser Hundai will not budge in providing me any service contract w/o cost to me.    It was my mistake to buy from them & not from a Subaru dealer.    I will not have further dealings w/them.

Review: I purchased a 2013 sonata from bowsers a year and a half ago. we bought the car then picked it up the next day. I noticed that someone scratched the bumper, it was not there the night before. I talked to my salesman chris k[redacted] about getting the bumper and other scratches fixed. he talked to his manager and told me he would set up an appointment to have the car fixed. after a few months went buy never got a call so I stopped in . he told me some b.s. and that he would call me to set up an appointment. two months later( he still never called). I called and they set up an appointment for, the next week , so me and my wife both took the day off work, dropper the car off at7:00 am they said the car should be finished sometime that afternoon, so we went out was waiting for bowsers to call. I finally called them at 4:00 pm. and they told me the guy who was going to fix the scratches did not show up. and they don't know why someone didn't call us (more b. s.) I emailed bowsers other dealership they said they would get in contact with me , and never did its been about five month longer now and I still never heard any thing yet. I want all the scratches fixed like they promised . this is the second car we bought from them and do not know why we are getting treated like this? they also promised us a loaner car when the fix the carDesired Settlement: fix all the scratches on the car

Business

Response:

On Thu, Jul 21, 2016 at 9:48 AM, k k[redacted]> wrote:To Whom It May Concern, On 12/11/14, Mr. and Mrs. [redacted] stopped in to Bowser Hyundai of Chippewa to look at a new vehicle. After looking though the inventory they decided they wanted to purchase a 2013 Hyundai Sonata in Pacific Blue Pearl. This vehicle had 24,888 miles on it when it was purchased and was sold as it sat on the lot. The customer accepted the state of the vehicle and took it home that night. Within the next week, Mr. [redacted] stated that his wife was now unhappy with a scratch in the paint of the vehicle. The General Manager agreed to have that scratch touched up by a third party company that took care of any paint blemishes. Being that the customer purchased it in the winter, the scratch wouldn’t be able to be taken care of until the weather warmed up. Customer agreed that this was acceptable. Whenever the weather warmed up enough to allow the paint work to be done, the schedule of Mr. and Mrs [redacted] made it difficult to arrange a time when both they and the company that does the paint work to be here on the same day. After finally agreeing upon a date for the work to be done a couple months in the future, they came in and dropped off the Sonata for the paint work. The company that was scheduled to show up to take care of the blemish never showed up. Because of that incident, we have stopped using their services in totality. We are in the process of scheduling a time for the [redacted]’s to bring the vehicle in and we are going to have our body shop in Pittsburgh take care of the scratches. Customer has agreed that this is will be fine. Kris K[redacted] Kris K[redacted]Internet ManagerBowser Hyundai of Chippewa

Review: On 8/4/15, I placed a down payment of $1000 via salesman Ed C[redacted] at Bowser Hyundai in [redacted] for a 2010 Subaru Forrester WG (VIN#[redacted]). He promised to give me a new battery and fix the brakes on the car. On 8/5/15, I picked up the car & paid the remaining balance due. Once I got the got home & inspected it, I found the battery was replaced, but not with a new one as there was dirt build up on battery housing. The front rotors had been turned, but the job was a poor one. The back brakes had not be fixed. I took the car into [redacted] Service on 8/7/15 to have the brakes inspected. Their report showed about 50% wear on the rear brakes. I placed a hold on the check of 8/5/15 until the issue could be resolved. The management said there was nothing they could do. On 8/13/15, I paid the balance under duress to Bowser Hyundai. It is my understanding that [redacted] Subaru will sell a certified used car with under 80,000 miles. My car fits that catagory and did not come certified.Desired Settlement: fix rear brakes

allow me to have a certified warranty on this car from [redacted] Subaru ( no longer wish to deal with Bowser Hyundai)

Business

Response:

---------- Forwarded message ----------From: Will R[redacted] <[redacted]Date: Thu, Sep 17, 2015 at 10:46 AMSubject: RE: 10783795Ms. [redacted],Thank you for your letter regarding ID# [redacted], and Mrs. [redacted].While this case appears to have been sent to Bowser Automotive, Inc., we believe this issue to be best addressed by our store, Bowser Hyundai, LLC, located in [redacted], since we are the store from which Mrs. [redacted] purchased the vehicle. While both stores are owned by the same family, they are actually two separate entities.Upon review of Mrs. [redacted]'s complaint, we believe that we have satisfied all of her requests as part of her agreement to buy the pre-owned Subaru in question. When she test drove the vehicle the day prior to purchase, she noticed a slight vibration while braking. We relieved that issue by cutting (or turning) the front brake rotors and the braking was smooth and effective. When we first showed the Subaru to Mrs. [redacted], the battery needed charged and the test showed that a charge would alleviate the problem, however, we replaced the battery with a new one as we promised Mrs. [redacted] we would. The battery was purchased and installed prior to Mrs. [redacted] taking delivery of the vehicle on 8/5/2015 as promised. In regards to the "certification" of the vehicle, all of our vehicles go through a multi-point used car inspection and are sold with a 90 day, 3,000 mile powertrain limited warranty. Any vehicles eligible for an extended warranty are offered one at the time of sale for an additional cost, which Mrs. [redacted] declined. In order for a pre-owned Subaru to be Subaru certified, it would have to be purchased at a Subaru franchised dealership (which we, unfortunately, are not).Mrs. [redacted] visited our showroom on 8/4/2015 and took the vehicle in question to her son for inspection and review. She returned to our showroom later that evening and offered to purchase the car for $16,951 including tax and any applicable fees, providing that we alleviated the brake pulsation and install a new battery. We provided everything we promised at the price she offered and she returned the next afternoon (8/5/2015) to purchase the car. The brake pad specs at time of delivery of the vehicle we "10's" in the front and "7's" in the rear. Specs for these brakes if brand new, are "10". The battery was replaced with a new one, however, the housing around the battery (also called a "battery-stay") is something that stays with the vehicle and may be the reason Mrs. [redacted] believed that the battery was replaced with a used one. Mrs. [redacted] actually told me that she knew this when she visited us with the replacement check several days later.Please let me know if you have any further questions, as we would like to assure Mrs. [redacted] that if she needs assistance with her vehicle in the future, we are here to help.Thank you for your time in this matter.WillWill R[redacted] Bowser Hyundai of Chippewa ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.