[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The fact remains that my furniture is still damaged and the move is still NOT completeThe majority of my furniture is still in the garageThey never offered to come back and finish the move which means I have to pay another company to move the furniture into the houseBoxcart needs to pay this! Again, no insurance was purchased as their guy could not explain to me what to buy, She sent me an injured employee and an employee who was inexperienced It took hrsto move a sqftCondoThat is unacceptable, she obviously sent these employees knowing they were slow and would jack up the price Then to add insult to injury she offered me $for furniture repairs! I wish I would of read the online reviews of the company, I Never would have contacted them! Amy can't even answer my questions in the emailsShe offers nothing up as to why this move took so longShe doesn't answer my questions as there is no excuse for what they put me through Answer my questions, fix my furniture and complete the moveI am owed that Regards, [redacted]
I disagree with every statement in this customer's claim, and I have attached the email documentation to show the concessions made to attempt to rectify the situation from moment onePlease read from the bottom of the email chain, so you are able to understand the conversation from the very beggining Bottom line, this customer has not paid one cent for our services, but yet is demanding payment for damage On the day of the move, I (one of the owners), did provide tools, and I also told this customer "let's just get the move completed, you will not be required to pay at the end of the job, and I'll work with you for a fair settlement once the job is complete." I did not just say "sorry" and leave, as she has suggested, but yet, I readily acknowledged in person, and also via the emails attached, that the move did not go as we would have wanted it to, and that we would rectify the situation fairly once the move was complete...my main goal was to get the customer moved in as quickly as possible; and again, she would not be responsible for the actual hours, and we would talk once she was fully moved about a fair resolution Once the job was complete, she insisted on discussing her move only via email, and therefore I have attached the email chains that led to the final agreement for payment and for the damage claim settlement The final resolution was for the customer to pay a significantly reduced amount of $for the move (even though the entire cost was over $1,in labor), and once that payment was received, the damage claim would be processed based upon the no-additional-cost option of $.60/lb (or $50/item, whichever is less) with a $deductible BoxCart has never been paid a dime for this move, even though we agreed to a payment of $ Even though the customer has refused to uphold her agreement to the $payment for the move, BoxCart has continued to spend the time to process her claim; however, the customer continues to demand additional remedy In summary, as you will see in the attached email discussions, BoxCart has complied with all concessions and agreed remedies with this customer, and we deny any additional liability for this customer's account Thank you, Amy S [redacted] BoxCart President ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The fact remains that my furniture is still damaged and the move is still NOT completeThe majority of my furniture is still in the garageThey never offered to come back and finish the move which means I have to pay another company to move the furniture into the houseBoxcart needs to pay this! Again, no insurance was purchased as their guy could not explain to me what to buy, She sent me an injured employee and an employee who was inexperienced It took hrsto move a sqftCondoThat is unacceptable, she obviously sent these employees knowing they were slow and would jack up the price Then to add insult to injury she offered me $for furniture repairs! I wish I would of read the online reviews of the company, I Never would have contacted them! Amy can't even answer my questions in the emailsShe offers nothing up as to why this move took so longShe doesn't answer my questions as there is no excuse for what they put me through Answer my questions, fix my furniture and complete the moveI am owed that Regards, [redacted]
I disagree with every statement in this customer's claim, and I have attached the email documentation to show the concessions made to attempt to rectify the situation from moment onePlease read from the bottom of the email chain, so you are able to understand the conversation from the very beggining Bottom line, this customer has not paid one cent for our services, but yet is demanding payment for damage On the day of the move, I (one of the owners), did provide tools, and I also told this customer "let's just get the move completed, you will not be required to pay at the end of the job, and I'll work with you for a fair settlement once the job is complete." I did not just say "sorry" and leave, as she has suggested, but yet, I readily acknowledged in person, and also via the emails attached, that the move did not go as we would have wanted it to, and that we would rectify the situation fairly once the move was complete...my main goal was to get the customer moved in as quickly as possible; and again, she would not be responsible for the actual hours, and we would talk once she was fully moved about a fair resolution Once the job was complete, she insisted on discussing her move only via email, and therefore I have attached the email chains that led to the final agreement for payment and for the damage claim settlement The final resolution was for the customer to pay a significantly reduced amount of $for the move (even though the entire cost was over $1,in labor), and once that payment was received, the damage claim would be processed based upon the no-additional-cost option of $.60/lb (or $50/item, whichever is less) with a $deductible BoxCart has never been paid a dime for this move, even though we agreed to a payment of $ Even though the customer has refused to uphold her agreement to the $payment for the move, BoxCart has continued to spend the time to process her claim; however, the customer continues to demand additional remedy In summary, as you will see in the attached email discussions, BoxCart has complied with all concessions and agreed remedies with this customer, and we deny any additional liability for this customer's account Thank you, Amy S [redacted] BoxCart President ###-###-####