Box's Moving

Damaged and unreported damaged item during a move.Dear Revdex.com,This is letter of complaint re: Box's Moving Memphis, TN.Box's Moving moved my household items from Memphis, TN to Ashland, MS on August 29th.This was a long distance move and the owner did not explain the contract, nor any important facts I should be aware of.I am sure he will tell you that some things were not packed, but the things that could not be packed were what was damaged or should have been wrapped with blankets. On the day of the move, I was told about a scratch on the armoire (which was in pristine condition prior to the move).That was the only damage that was mentioned by the owner [redacted]. I told them don't worry about it, since he was my friends son and I was trying to help him with his new business. I did not know that my desk leg was broken until I saw broken wood on the floor a few days later. I did ask them to fix it, but they wanted me to bring the leg to them, which I could not do at the time because I live alone and it is heavy and would need to be propped up by someone else. So I told them I would just get a friend to fix it. When I reported the desk. I was not told about a 72 hour deadline to report any additional items. The scheduler assured me that they would fix anything that was broken. Over the past two weeks of unpacking I have found: damaged lamp shade, scratched up washing machine, damaged plants, broken globe to a lamp that was already at my house. Then when, I could not find the glass top to an outdoor table. I checked the house in Memphis this weekend, and could not find it. This was apparently broken on the moving day, but never reported to me. They threw the glass in the garbage in MS, because it is still in the trash can. The trash co. will not take anything not bagged. I texted the scheduler and the owner yesterday, asking did they know what happened to the glass and got no response. So, today I texted the scheduler & told her I wanted to file a report. She called me back, and I told her what I found and she began to tell me about the 72 hour deadline to report damaged items and insisting that she never had a client who had not been shown/advised about the contract. As I continued to tell her this did not occur and I do not lie, she kept on arguing with me, until I was furious.The scheduler finally said she would have the owner call, and I hung up. It has been over four hours and still no call from the owner.Since the owner/mover did not report the broken glass top to me, I had no way of knowing if they left it in Memphis, or in the trash, until I came back to Memphis and saw that it wasn't there.Since, this is a new company and I was trying to help my friends son, I tried to be understanding about the broken desk leg and other damaged items, but do to the fact that the glass was broken on moving day, secretly swept up, and they did not tell me about it, was a slap in the face, that I did not deserve. I abhor dishonestly and that is why I decided to file a report. This move was not cheap. Although I was told the amount was decreased by $300. If they would have had more help that knew what they were doing, the move wouldn't have taken so long. Additionally, when the initial mover needed to leave, they hired a relative of the mover who did not know a thing about moving. He placed plants where they should not have been, even though I told him where to put them, bird baths in back yard (that I can't move), grill on the hill with a loose leg that I could barely move, and did not install my dresser mirror.This entire scenario could have been avoided, if the owner knew his business, was honest, and hired experienced help and did not hire people that argue with their clients, and insinuate that the client is not telling the truth.Please call [redacted] with any questions.Thank you,[redacted]Desired SettlementI would like the following repaired or to be reimbursed for:Glass table top.Leg on desk repaired professionally.Scratches on armoire repaired professionally.Scratches on washing machine repaired.Business Response First of all, we are not a new business. While we have not been in business for 30 years, we have been in business for many years. This is the end of September, and we have completed over 300 moves up to this point this year so far. Every year we perform over 400 moves; small moves, large moves, and long distance. Every one of our guys is very experienced with many moves under their belts. Before we begin any move with any client, we always go over our contractual agreement before the move takes place. That way our clients know the rates as well as the insurance coverage. We understand that moving can be stressful. However, it is not our fault if the client is not paying attention or is otherwise distracted. In the contractual agreement, it states specifically that the client has 72 hours to contact the office to inform us of any possible damages. This is very important because we can not be held responsible for whatever may happen to furniture after we have completed the move. After we leave and then the client decides to move their own furniture, if they damage it or break it in any way, we can not be held responsible. This is because we did not cause the damage. There is a specific way to move furniture, especially pieces of furniture that have detachable legs; ie, the desk the client is referring to. Although the client did contact the office about this leg, after the 72 hours, we gave her the benefit of the doubt and offered to fix the leg. But then she states don't worry about it, she'll get a friend to fix it. This is the last we heard about it until this complaint. Every single piece of furniture that we moved for this client was not new. We were never informed about the miscellaneous items the client has now complained about. Now for the outdoor table. This table was rusted and spray painted. We placed this table were we were told, in the middle of the back yard. It was in the same condition when we left as when we loaded it up. It was 5 weeks later when the client informed us of the table. We have no idea and can not be held responsible for something happening to a table more than a month later. When the client called to inform us about the table, she accused the "scheduler," who by the way schedules jobs, she doesn't go on the moves, of "lying and covering it up." Again, we perform over 400 moves a year. Our "scheduler" is busy talking to clients to schedule their moves, not covering something up like an old rusted spray painted table. This was a long distance move with a full 26' Box Truck. The client claims it was expensive and took too long. If she had went with another moving company, she would have spent well over $2,000, of which she spent less than half that with us. A full 26' Box Truck typically takes 8-9 hours, not mentioning the drive. Another moving company, add a few more hours. Even with the drive, it still only took 9 hours. Another fact the client fails to mention in her complaint, she hired us again after this long distance move. If the long distance move was such a bad experience, then why would she hire us again. However, after this move she accused us of stealing her bed. Her son showed up while we were there during this move to pick up a few things of hers, one of them being the bed in question. We were able to contact the client's son, and sure enough he has possession of the bed. We are an honest moving company that loves repeats and referrals. We always strive for excellence and do right by our clients. However, we perform over 400 moves every year, and a couple of complaints with this many moves, in today's day and age, says it all. Thanks for reading. BOX'S MOVING (XXX) XXX-XXXX Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First of all, when I inquired about a rate to move the rest of my belongings to Memphis last week, I just wanted an estimate, because I am losing my job next week and trying to determine if I have enough money to get the rest of my things out of the house. When I asked about the rate, I was immediately, told I was given a discount last time, when I wasn't even asking for a discount. The scheduler apparently thinks she is a mind reader. This was before I discovered my tabletop was broken.When I discovered the outdoor table, disassembled on the back porch, I thought the table top was left in Memphis. After going to Memphis to get more things, I looked for my table top and could not find it, and that is when it occurred to me that all the glass in the garbage can in MS was the tabletop. So, I texted the scheduler about filing a report, because this is so WRONG! They broke it, and did not disclose it. How can I report something within 72 hours that I was not informed about?Additionally, the outdoor table has blue paint on it and does not have any rust, nor any corrosion! I painted it two years ago. Box's moving was the only people that touched this table. The pieces to the table are in the place that the movers left them "not in the backyard" but on the back porch! The glass is still in the trashcan. And, the movers never asked me where to place the outdoor table. The moving contract was NEVER discussed at the beginning of the move, nor was the 72 hour deadline mentioned, when I initially told the scheduler about the desk leg. The desk, I had just purchased which was in pristine condition and cost 600.00 new. Now the desktop is banged and the left leg is barely hanging on by two screws. But, I was willing to let that slide, along with the others things that are damaged/scratched up, because he is my friends' son. Again, I repeat "[redacted] did not explain the contract at all", all he said was you need to sign this. I can't believe I am being accused of lying about this. What do I have to gain? This is not like I am trying to get any money. I just want my things repaired professionally.If they're making so many moves, then certainly they could afford it, and as an act of goodwill towards what once was a repeat customer, who did NOT deserve to be spoken to or treated in the hostile manner that I was. This issue is about integrity, honesty, customer service and doing the right thing. I was just trying to help [redacted]' business, and this is the way I am treated. I have moved cross country and many times before and NEVER encountered so much damage or such an unprofessional/hateful scheduler.And yes, after I discovered my tabletop missing, I noticed my iron bed was gone, since my lack of trust had diminished, and I did not know that my son had taken it, I mentioned the iron bed to his father and said that even if he took it, I would never report this to the police.If one of my boy's was in business and my friend tried to help him by using his services and encountered such a bad experience, I would have made sure my son fixed the situation for my friend. Apparently, this is not the case, so I am left to deal with two untrustworthy people, who have no business sense, customer service, integrity, goodwill towards people and will never admit to any wrong doing. Yes, In this day and age, with all the competition out there, there are still some businesses that don't have the sense to realize when someone is trying to help their business. If something doesn't go their way, they turn on a good client for no apparent reason at all, and claim they are wasting their time about a glass tabletop they damaged.

Damaged items during move... 4 hours late for scheduled appt on Sept. 19, 2015 .. very unprofessional staff - smoking and sleeping on the job. where to start? movers were 4 hours late for scheduled appt on Sept. 19, 2015. were told by [redacted] (lady in the office) they were sending 3 guys for the price of 2 to speed up the process. when 3 guys arrived the "extra" guy said he could not even do anything bc of a hurt back so really we just had the two. he was only there b/c the other two guys were not licensed to drive - imagine that. It took over 8 hours to move from a 1400 sq ft house from [redacted] to [redacted] - UNBELIEVABLE! They were seriously moving at a snails pace.. im sure just to charge you tons of hours for basically nothing. The "extra" guy was smoking around my houses and the smell was horrific and he appeared totally unprofessional - and also was caught by my husband sleeping in the work truck while the other 2 guys worked. My Samsung washer was dropped off the truck after the leg of my washer was caught on the lift, washer leg broken, and a huge dent on the bottom of the washer.. my picnic table was dropped and broken, all of my master bedroom furniture which was very expensive also was all scratched up and even has indentations on it numerous places and the master bedroom door in my brand new house was scratched while they were moving in the furniture. [redacted] at Box's moving replaced my washer leg and mailed me 150.00 check to replace the picnic table; however, the furniture issue has not been addressed.. I was told last week the furniture doctor was going to come and put some wood filler in it and paint it with a touch up marker - REALLY? this is not dollar store furniture.. so I dont think so and anyhow I havent even heard back from her or this [redacted] I was told by [redacted] there was NOTHING they were going to do about the huge dent in my washer which they caused and admitted to causing. I told her they needed to compensate me for the depreciation of my washer since they damaged it.. her reply to me was "well are you selling it?" I said not right now but when I do the value has gone down due to your company damaging it. She told me yet again there was nothing they were going to do. I would also like to add.. a few days after the move I called into the office and spoke to [redacted] about what all happened the day of the move.. she had me on speaker phone and when I spoke up about the 3rd guy who was sleeping and pretty much worthless he happened to be in the same room with her listening to our phone conversation. He quickly got on the phone with me and told me I needed to get some common sense and I was talking to the operations manager, etc.. I quickly told him he was very unprofessional and I didnt care what he thought about me. [redacted] got back on the phone and assured me she would take care of all of this herself but as you can see I am contacting the Revdex.com.. so she has too failed. This company has to be one of the most unprofessional I have seen ever... I have sent tons of emails to this company, made several phone calls, talked to [redacted] several several time.. [redacted] even made an appt with the so called owner of Box's moving to come to my house to see the damages and discuss the situation.. which both of them were a no-show.. no call .. no anything. Recd some lame excuse as to why they didnt show. didnt surprise me. No reschedule attempt has been made by them.. needless to say. I have sent several pics of the damaged items and exchanged 62 texts with [redacted] as well. I have requested my claim # with their insurance company, the insurance company's name, a copy of the contract I signed when they arrived at my house for the move and I have received NONE of this information. This company is nothing more than a Scam themselves. I mean if you have to post 20 ads per day on [redacted] u are pretty much worthless and desperate. Next time I will do my homework before I hire such a failure of a company to move my household goods which I work to pay good money for. U get what you pay for I guess. Should have done my homework. Desired SettlementProfessional repair of my damaged furniture and monetary compensation for the depreciation of my Samsung washing machine since the dent cannot be fixed and Box's moving has refused to buy me a new washer. I mean if you are "insured" wouldnt you just file it under your insurance.. why would Box's moving have to "buy" anything. Truth be known about it.. this company is a SHAM and is probably not even insured. I would also like a copy of my signed contract, an insurance claim #, and also the name of their actual insurance company. Business Response First, this review is full of exaggerations, half truths, and some of it is not worth addressing. Due to unforeseen circumstances with a previous move on Sept 19, 2015, we did arrive later than scheduled, however it was not 4 hours and we stayed in constant communication with the client throughout the day. "were told by [redacted] (lady in the office) they were sending 3 guys for the price of 2 to speed up the process." This was a 1400 square foot house, so 3 guys were not needed and no one at the office told the client a 3rd guy was free to speed up the process. While a 3rd guy did arrive, he just had back surgery so could not lift anything over 20 pounds, so he was just the driver, in which the client did not pay for. "It took over 8 hours to move from a 1400 sq ft house from [redacted] to [redacted] - UNBELIEVABLE!" This is also incorrect. It took five hours, the client was charged for 5 hours, this includes the drive from [redacted] to the [redacted] side of [redacted] "The "extra" guy was smoking around my houses and the smell was horrific and he appeared totally unprofessional - and also was caught by my husband sleeping in the work truck while the other 2 guys worked." Again about the 3rd guy that the client was not paying for, he was just the driver who within the last few days had back surgery and could not lift an object. He was not smoking around the client's "houses," the 3rd guy stayed either in the work truck or just outside the truck the whole time. Not that it matters, he was not sleeping, either. "My Samsung washer was dropped off the truck after the leg of my washer was caught on the lift, washer leg broken, and a huge dent on the bottom of the washer.. my picnic table was dropped and broken." Neither the washer or picnic table was dropped off the truck, ever. However, by placing the washer on the gate, the leg ended up broke, in which we replaced the broken leg. The picnic table was already broke before we loaded it on the truck from the old destination. It was pointed out to the clients before we touched it. "all of my master bedroom furniture which was very expensive also was all scratched up and even has indentations on it numerous places." While the master bedroom furniture may have been expensive when new and purchased, when we arrived we pointed out the preexisting scratches, nicks, and rubs. The $150 check issued to the client was to attempt to make amends for the inconvenience of arriving a little later than expected, the inconvenience of the broken washer leg; which we replaced, and any dissatisfaction the client feels about our services. This was explained to the client. However, the client was still not satisfied. So we offered to send the [redacted] out to fix any other concerns she had. From our understanding, she tried to contact the [redacted] and we have no idea what happened after this point. We are not a furniture repair company. "I told her they needed to compensate me for the depreciation of my washer since they damaged it." We replaced the broken leg as well issued the client a $150 check. The washer works perfectly fine with its new leg. Finally, everyone has a right to their opinion, however, [redacted]'s Moving performs over 400 moves every year and it would be nice if all 400 clients gave reviews. However, it's those few, in today's day and age, that give these type of reviews although we did make an attempt to resolve these complaints.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Not worth addressing? Seriously this is how a professional company treats a customer? As you can see Box's moving is jumping on the defensive instead of agreeing to arbitrate and accept any responsibility for damaging my items. First of all.. NONE of my items were broken, scratched or dented prior to my move.. this was all done by the movers. I have since filed a complaint with the US DOT.. as Boxes Moving is also operating without a Federally Mandated US DOT # .. As well as placards on their trucks or providing me with my signed contract AND the company's [redacted]. complaint #XXXXXXXXX .. the $150 was not given back to me for time wasted.. think about it.. I was upset the day of the move IF I was given a discount for that reason it would have been up front for the 4 hours late debacle. It is not my responsibility to make sure my furniture is repaired - that is the responsibility of Box's moving. I am appalled by being called a "liar" so I have attached several screen shot text messages between [redacted] at Box's Moving and myself. I will find out their [redacted] and file this claim myself since they are in violation and refuse to do so. This has to be by far the most unprofessional company I have ever done business with. Final Business Response From the client, "Not worth addressing? Seriously this is how a professional company treats a customer?" As we have stated in the previous response, some of the client's complaints are legitimate; i.e. the washer leg that we replaced. However, the client's feelings towards the "3rd guy" are not a legitimate complaint, so again not worth addressing. However, lets go a little in detail about the "3rd guy" again. The client did not pay for a 3rd guy. The 3rd guy that arrived was the driver only. By doctor's order, due to recently having back surgery, the 3rd guy could not lift over 20 pounds. For the client's move, we only moved the larger items. Every single piece of furniture was heavier than 20 pounds. Again, the client did not pay for the 3rd guy being there. From the client, "As you can see Box's moving is jumping on the defensive instead of agreeing to arbitrate and accept any responsibility for damaging my items." We are not "jumping on the defensive," we are only stating it like it is. And we have accepted responsibility for what we are responsible for and only what we are responsible for. From the client, "First of all.. NONE of my items were broken, scratched or dented prior to my move.. this was all done by the movers." This is an incorrect statement. Every single piece of furniture was used by the client, as is every piece of furniture on the majority of every move that we perform. Every piece of used furniture, while it may not be broken, is subject to a little use, i.e. blemishes and slight scratches, caused by using the furniture before we arrive to move the furniture. This is the case when it comes to this move with this client. In other words, this client's furniture was visibly used, and as we always do, we pointed out these used areas to the client. From the client, "I have since filed a complaint with the US DOT.. as Boxes Moving is also operating without a Federally Mandated US DOT # .. As well as placards on their trucks or providing me with my signed contract AND the company's [redacted]. complaint #XXXXXXXXX." Now the client is attempting defamation of character against our name. Why even put this in a Revdex.com complaint? While it is the right of any consumer to have their own opinions, to post bad reviews, to make complaints to whomever will receive them; this is crossing the line to defamation of character, posting incorrect legal information. The client would not know any of this information because she has not asked for it. Most importantly, the client has not even spelled our name correctly. From the client,".. the $150 was not given back to me for time wasted.. think about it.. I was upset the day of the move IF I was given a discount for that reason it would have been up front for the 4 hours late debacle." So, let me understand this last statement, the client is expecting us to give her $150 before the move even starts. While we may have arrived later than originally scheduled, obviously the client was given the oppurtunity to hire any other moving company, and there are over 100 in [redacted]. In any services industry, the consumer is given a window of arrival. There are too many variables that companys can not be aware of a head of time when it comes to scheduling services to clients. Our company stayed in contact with the client multiple times throughout the day, in which we gave them a corrected estimated arrival time, that is when we arrived. In this case, we were on time. From the client, "It is not my responsibility to make sure my furniture is repaired - that is the responsibility of ;Box's moving." After refunding the client $150 off the cost of their move for any dissatisfaction they may have felt due to our services, legitimate or not, we offered to send a furniture repair company to their residence to see how we could rectify the situation. The client stated she was going on vacation and would "deal with it later." For scheduling purposes between the client and the furniture repair company, because the client went on vacation, we left it up to the client to schedule a suitable date and time. From the client, "I am appalled by being called a "liar" so I have attached several screen shot text messages between [redacted] at Box's Moving and myself." At no point in time have we called the client a "liar;" however, some people's perception of reality differs from the actuality of some situations. So, again, we are making another attempt at a good faith effort to resolve the complaint. We have replaced the broken washer leg and issued a refund of $150 to the client, as well as, offered to respond to their furniture repair request, although we did not cause the normal wear and tear to the client's used furniture.

On 8/8/14 [redacted]'s Moving facilitated a long distance move for my family. The moving employees while attempting to lift the elliptical machine and take it upstairs put 2 holes in my ceiling. The movers did not acknowledge the issue at all. The two men went into the next room and spoke amongst themselves about the incident as I listened on. They continued to move the remaining items. The men never apologized or acknowledged they made a mistake. When they finished moving, I paid my remaining balance in cash as the company charges a 2.75% service charge to use your credit card. I took pictures immediately and emailed the owner of the company [redacted]. Mr. [redacted] did not reply to my email. I emailed him again 2 days letter to ascertain if he received my previous email; again, I received no response. I called the company on 8/11/14 and spoke to[redacted], the employee who initiated my paperwork and order. [redacted] said she spoke to the 2 movers and they told her the holes were about 3 inches long. [redacted] then told me to get a quote from someone local as they did not know any vendors in [redacted]. I mentioned the entire ceiling needing repainting and[redacted] said the company can take a piece of the ceiling to [redacted]'s and they can match the paint from the sample. My husband and I looked for a company to complete the work; however, had difficulty finding someone with availability. Once I received a quote, I emailed a copy to the Box's company email address and again, didn't receive a reply. I called the company and spoke with[redacted]. She informed me that she put a copy of the invoice on Mr. [redacted]'s desk, this was 9/24/14. I didn't hear from her until 10/10/14 when I contacted the company about reimbursement. She told me that I was never authorized to have the repair work done by the company and that Mr. [redacted] found some local vendors to obtain a quote. This caviot was never previously mentioned to me as[redacted] asserted, I was only asked for a quote. [redacted] lied and acted as she had told me.Product_Or_Service: Long distance MovingDesired SettlementI would like Box's Moving to pay the repair costs for the damage their employees did during my move. The cost is $275.Business Response First off, half of [redacted]'s complaint is a lie, exaggeration, or just baseless. "The two men went into the next room and spoke amongst themselves about the incident as I listened" is an outright lie and a little creepy. "The men never apologized or acknowledged they made a mistake" is an outright lie. "I paid my remaining balance in cash as the company charges a 2.75% service charge to use your credit card" is a pointless compliant having nothing to do with anything. "[redacted] said she spoke to the 2 movers and they told her the holes were about 3 inches long" is a lie. "[redacted] then told me to get a quote from someone local as they did not know vendors in Nashville" this is also fabrication. What was said was, for Mrs. [redacted] to get at least three estimates with contact info for the companies. Weeks went by and many attempts were made to get ahold of Mrs. [redacted] and yet she did not respond. Then puff, out of nowhere, on 10/10/14, an entire month after the move, Mrs. [redacted] then said she wanted reimbursement for $275 for the repairs. These repairs were never authorized, the "company" she used were never authorized, the amount for the repairs were never authorized. She did not get multiple estimates as requested. She has not provided contact information for the "company" she used. She can not expect us to pay for her entire house being painted. She signed our base insurance that stipulates 60 cents per pound per article. She was given the choice for a higher degree of protection, and she chose to stay with the base insurance. Now Mrs. and/or Mr. [redacted], refuses to act like adults to resolve this matter. On 10/10/14, we received just under 100 calls within a 2 hour window from their number. They have left disparaging remarks on public sites that have no basis. This is harassment from a couple in a beat up house that needed a paint job. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First, I stand by my entire complaint as it is the truth. The men who damaged my home never did apologize or acknowledge the damage while in my presence. And again, [redacted] never instructed me to get multiple estimates or told me that repairs required Box's Moving's approval or authorization. She is not telling the truth and I assume that is to cover herself with her boss. [redacted] said that we did not share the contact information for the drywall repair company; however, the contact information is listed on the invoice and I am including a copy with this response. My husband and I do not expect Box's Moving to pay for painting of our entire home as I have never heard of a company that will paint your entire home for $275 the cost of our repairs. As the pictures I uploaded show, there were holes in the ceiling that needed to be repaired prior to painting and that is how much the repair cost. If you review the "contract" that Box's Moving sent me (attached), again, there is no mention that I must get an authorization from them to take care of damages. There is no section at all that lists what happens as a result of damages. In fact, it is not an actual contact, but more of an agreement to pay. What's more, I was never offered "additional insurance coverage" as [redacted] stated. In fact, we contacted the US Department of Transportation regarding Box's Moving and they did not have the required DOT # listed on any email or the one document they sent us. There was also no insurance information listed as we were informed there should have been. We did call them several times as we asked to speak to the owner and got the run around from [redacted]. We tried to contact them and get a resolution; however, they do not want to pay for our repairs and are avoiding us. We will continue to share with others how we were treated and how our property was damaged. [redacted] did not seem to care about the negative feedback as when I told her I was going to report her company to the Revdex.com she told me she didn't care. Finally, for the record, our home was built in 2012, so, we don't need an entire home paint job we just needed repairs of the damage Box's Moving caused in our home. This is a sad situation and I have greatly learned my lesson as I did not follow my gut when it told me not to go with this company. With all this said, Box's moving still has not reimbursed us for our damages.Final Business Response What Mrs. [redacted] states in this complaint is half truths, exaggerations, or outright lies. "when this happened the 2 staff spoke amongst themselves however never addressed me regarding the situation," is a lie. Mrs. [redacted] sat in a chair right in front of movers the whole time. "I immediately took pictures and emailed the owner an incident report including images, however he never responded." This is a half truth. While Mrs. [redacted] did email pictures, the office did respond to Mrs. [redacted] the same day. "I was able to reach [redacted] the person who booked my service and she said since they didn't know any companies in our area to get a quote and they would take care of the repair charges. When I sent the quote I called for a response and told [redacted] the service was scheduled for that Saturday." This is an outright lie. Mrs. [redacted] was informed to get at least 3 estimates with the companies contact information. This was never accomplished. Many attempts were made to contact Mrs. [redacted] from our end during an entire month. Then she responds with a request for reimbursement for $275. We have no idea what this $275 is for, what company she used, or if any repairs were actually made. "The company has still not paid for the damages and keeps changing the name of their company as I have reported them to the Revdex.com," is again a half truth. Yes, we have not paid for any damages Mrs. [redacted] claims we have made because Mrs. [redacted] has not provided any estimates with the companies contact information. Again, we have no idea what this $275 is for, what company she used, or if any repairs were actually made. Mrs. [redacted] refuses to provide us with this information. While Mrs. [redacted] did make a complaint through Revdex.com, it was the same baseless complaint as this one, in which, we responded. Box's Moving has not changed it's name. We are still BOX'S MOVING. Every year we complete over 300 moves. Our slogan is, "Professionalism is everything, and we take great pride in our customer service." That is the absolute truth. However, while we don't like any complaints, over 300 moves and we only have one complaint for the entire year in today's day and age, says it all. One final thought, Mrs. [redacted]'s last statement, "Beware of the low price." Why pay $200 per hour when BOX'S MOVING has better customer service, we are much faster and safer, and cheaper than any other moving company. Thank You for reading this. Remember our name is still BOX'S MOVING (901) 687-0312.

I have property that they have damamged and they are not trying to fix nor replace my items.The moved me on November 2, 2013. There were two white males that completed the move. They did not get started until after 4:30pm and billed me for 4:00pm. They damaged my table base, the bedboard knob on my daughter's bed, and my baby bed has dents in it and is broke. When I spoke with the driver about these things he suggested that I call the receptionist back. They on Sunday he calls me tells me he was the driver the owner and stated that it was my fault. He stated they didn't charge me tax so that resolved the issue. I am so hurt and upset. This company over charged me for their poor service and has not tried to fix nor replace these items. This man claims he is the owner and knew when he left my home he had no intentions on fixing anything. I have called numerous times and texted as well and he has not returned my calls. The owner number is XXX-XXX-XXXX and the number to request service is XXX-XXX-XXXX. I paid this man $390.00 in cash and have a receipt and on the receipt it states that the damanges. I want a FULL REFUND. Desired SettlementI want a refund and money to pay for the damages to my property.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@yahoo.comThe move that was completed on November 2, 2013 was one of the most complicated moves we have ever experienced. [redacted] was splitting from her boyfriend/husband; in which they were constantly arguing over which items where to go with [redacted]; and we were caught in the middle. The MPD had to be called. [redacted] was absolutely no help in directing us to which items we were to take, which led to wasted time. Her time started at 4:30. Nothing was organized and packed. Many items were just thrown in bags. We explained to her the proper way to pack and she chose not to listen. Many items, loose trash, paper thrown about was all over the house which made it difficult to navigate through the house with heavy furniture. Many of her belongings were already severely damaged before we laid hands on them. The husband/boyfriend was more helpful to us movers than [redacted], where all she did was scream and yell throughout the entire move, which lasted 6.5 hours. We were trying to be understanding due to her situation, and be as courteous as possible. It was only once the move was over that [redacted] started to become belligerent to us. In which, she wanted to negotiate the price. At the beginning of move we covered our rates clearly and concisely, as we always do, and she agreed to proceed. For a 6.5 hour move our labor rate is $390. However, we charge a service fee of $20, of which she refused to pay. We also charge tax, as any responsible American agrees to pay, of which she refused. [redacted] still owes $56, of which she refuses to pay, still to this date. Most of[redacted] furniture was damaged before we arrived, of which we can not be held responsible. We have tried to resolve these issues with [redacted], but she refuses to act like an adult. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Mr. [redacted] is not being honest. Your secretary was notified that I may had to call the sheriff department if my husband was to arrive during the move. She stated that was fine and that yall would more than likely prefer them their and scheduled the move. Mr. [redacted] never stated anything to me about me owing $56.00. That is a complete lie. I have called numerous times regarding this and my calls were ignorned. It was stated on my receipt that my table was damaged and I called and spoke with the sectary about the other items. This moving experience with [redacted] moving has been horrible. This has been nothing but a headache. The items were packed in boxes which were labeled and there were a few bags in which I transported as well. It is really sad that you all are not being honest. All I asked was for the items to be fixed not replaced especially my table because it was given to me as a gift. And its really sad I did not even receive an apology for damaged the items. Also, I did complete a walk through of what was suppose to be going with me. And for Mr. [redacted] to call me by my first name and state that I am not acting like an adult shows how unprofessional this company can be.Final Business Response

Box's damaged 3 of my items in the moving process. 3 items were damaged in my from my home in East Memphis on June 22nd by Box's moving. I brought it to the attention of the owner [redacted], he said ok well see what we can do. I then spoke to his girlfriend who takes all the calls and she came out with another lady and tried to clean the one item I really needed replaced, my mattress. I let her know as she was leaving I wanted to file insurence on this item since it was pretty much stained for life and she said ok let me talk to the owner and they will need a receipt. I texted her today after not hearing back and [redacted] texted me from her phone number saying I got this and I got this discount and that he wasn't going to do anything else. I have copies of all of the texts if you need to see them. Thanks Desired SettlementRefund or money for a new mattress. Business Response First of all, our company did not damage 3 pieces of furniture. The three pieces of furniture in question are a small table, the mattress, and one half of a sectional. Again, none of these pieces of furniture was actually damaged. But we will get to that. [redacted] was given a discount of $30 first the first two hours of the move. We did not charge for the third guy, which should have been $20 per hour extra, not to mention because of the third guy the move took less time than it would have with only two guys. Additionally, we did not charge for the storage of this move over night. The combined discount for Mr. [redacted] move was about $150 to accommodate Mr. [redacted] in his unique moving situation; in which we did not mind in the least. Here at Box's Moving, that's what we do for our clients.However, apparently that's not good enough for Mr. [redacted], being that no piece of furniture was actually damaged. Now for the pieces of furniture in question. We informed Mr. [redacted] that a screw in the small table was already loose and that moving it may cause the screw to loosen, in which it did. We took all precautions we could, but the table was already loosened. We can not be held responsible for the table. The second piece of furniture was the sectional. The sectional had a little spot about the size of a paperclip of the freshly painted door frame on it which could have easily come off just by applying a finger nail to get it off. Lastly, the mattress caught a little bit of dirt. A cleaning crew was dispatched to clean this dirt off the mattress within 3 days. It would have been sooner, but Mr. [redacted] was in training at his new job. Mr. [redacted] stated he was pleased with the results of the cleaning. All three pieces of furniture were not damaged; ie, torn, scraped, or broken as a result of the moving crew. Mr. [redacted] is apparently wanting complete replacement on these items that were not new to begin with. Mr. [redacted] was given a $150 discount toward his move. We, in a good faith effort to resolve Mr. [redacted] complaint, did send a cleaning crew to clean the mattress and well as the sectional. Mr. [redacted] decided for us not to address the sectional for his personal reasons. We do have proof of the cleaning, ie, before and after pictures of the mattress. Mr. [redacted] was given a $150 discount toward his move and in a good faith effort to resolve Mr. [redacted] concerns, we cleaned his mattress. We have resolved this matter with Mr. [redacted]. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The "discount" you state is irrevelant and really is just used to try to justify the companies case. I paid what rate I was told and then some. I told the ladies when they left I want to file a claim because I wasn't satisfied with the cleaning. Damage is damage but as you can see they spin it however they like. I've had other companies Damage goods and they took care of it no spin or questions. Your discount doesn't justify or warrant what happened to my items no matter how hard you try.