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BoxServ Moving

Austin, Texas, United States, 78749-3724

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BoxServ Moving Reviews (%countItem)

I hired this company to move me from one apartment to another. First, they purposefully took 3 x as long to move as estimated or was necessary- I complained and we negotiated the price so it was fair. The day after the move I discovered they had destroyed a solid wood table and hid it. I confronted the owner who admitted that they did that. I requested to be compensated for it for $450 so I could replace it. I also asked for his moving license number and insurance. He refused. He offered me $100. I declined that offer. After a number of texts he said "you win. I submit", which I took to mean he would pay for the damaged furniture. I made a Venmo request and a reminder, and he did not pay anything. (we used Venmo for me to pay him, so I am certain this is a viable way to get paid.

BoxServ Moving Response time Jun 02, 2020

I hired this company to move me from one apartment to another.

This is accurate.

First, they purposefully took 3 x as long to move as estimated or was necessary

This is inaccurate. We estimated the job at 2 hrs. 3x would equal 6hrs not 5hrs. The client's move had three elevators and log hallways leading to them. Those two elements increase move time. These elements were not disclosed by *** and lead to an inaccurate estimate.

I complained and we negotiated the price so it was fair.

Accurate. *** mom screamed at my movers, which has never happened to us in 4 years of operations. Their negotiation style was to complain so they could pay less.

The day after the move I discovered they had destroyed a solid wood table and hid it.

Inaccurate. A table may have been damaged.

I confronted the owner who admitted that they did that.

Inaccurate. Confrontation certainly describes their communication styles.

I requested to be compensated for it for $450 so I could replace it.

Accurate.

I also asked for his moving license number and insurance. He refused. He offered me $100.

Accurate.

I declined that offer.

Accurate.

After a number of texts he said "you win. I submit",

Accurate.

which I took to mean he would pay for the damaged furniture.

I can't speak to the client's interpretation.

I made a Venmo request and a reminder, and he did not pay anything.

Accurate. We have not come to an agreement on resolution.

Customer Response time Jun 03, 2020

Complaint: ***

I am rejecting this response because:It is blatantly inaccurateI will outline exactly how below and am attaching the screen shots of text exchange

Regards,

***
MESSAGE FROM BUSINESS:I hired this company to move me from one apartment to another.
This is accurate.
First, they purposefully took 3 x as long to move as estimated or was necessary
This is inaccurate. We estimated the job at 2 hrs. 3x would equal 6hrs not 5hrs. The client's move had three elevators and log hallways leading to them. Those two elements increase move time. These elements were not disclosed by *** and lead to an inaccurate estimate.
This is completely inaccurate. He was told that this move had elevators in both buildings. He was told that this move had approximpately 15-20 boxes, 1 bed, 1 bookcase, 1 open entertainment center, 2 nightstands, 1 couch, 1 side table (that his crew destroyed), 1 dresser and 1 lamp. He estimated 1.5-2 hours. Which sounded accurate as this same belongings were moved 2 times in the past 2 years by other moving companies including a 30 minute drive and both moves took about 2 hours. this move was 1 block approximately a 2 minute drive so should have been shorter not longer. They took 20 minutes to drive from one building to the other- one block. They took one item down at a time- hand carried a box vs use a dolly for example. My mother even called *** 3 times through the move upset with the time it was taking. He said "you need to tell them what you want. tell them that it is important to keep it in budget and to move it faster and load the elevator before coming down'. She did that and frankly, never have we ever had to direct movers in how to do their job. She had a time limit and kept telling them. It made no difference. coming up the elevator each time was about 15-20 minutes and they took little each time. She asked them to bring the bed up first because she had to help put it togehter. They did not. in fact, the side frame was the LAST thing they brought up which caused her to get very upset when they kept insisting that all the parts were there. She did raise her voice. She also apologized after they brought up the part- all of the upset could have been avoided had they brought the parts up as they were asked repeatedly. My mom called *** about this and on speaker phone with 3 witnesses he apologized and said he would be fair and negotiate what my mom thought was fair for the excessive time. He accused us of trying to get out of paying the bill. Finally agreed that we would pay the negotiated amount and let his assistant leave. The negotiated agreed upon price was 3 hours- *** on speakerphoen with witnesses said he wanted us to be happy and apologized for the inconvience and the lack of communication being followed and said he was adding something into his questionairre process. (We never got a contract or anything in writing). He accepted the payment and that was complete. Then when he was contacted about the broken table he accused me of wanting to get out of paying for the move and said that was our plan all along. Which is ridiculous- I wanted my table that I had bought in Los Angeles, not a destroyed table.
I complained and we negotiated the price so it was fair.
Accurate. *** mom screamed at my movers, which has never happened to us in 4 years of operations. Their negotiation style was to complain so they could pay less.
That is ridiculous. That was not a negotiation at all. The upset as explained above was totally due to the movers failure to do what was asked of them. My mom also apologized at the time.
The day after the move I discovered they had destroyed a solid wood table and hid it.
Inaccurate. A table may have been damaged.
Picture and text exchange attached. He knows that they broke a table beyond repair and hid it. When my mom called him *** told her that it was unacceptable that they did that and apologized. He told her that they were told never to do that again. She told him to talk to me about how to pay for it. The text exchange is attached. I bought that table in Los Angeles and it is solid wood- it will cost me $450 to replace it-and he offered me $100. He also told my mom that the 'discount' he gave us in the move cost should cover it- which is ridiculous as it was a negotiated price beyond agreement and has nothing to do with damage. Additionally I asked him as you can see for his movers license and insurance which he would not give. I have since done searching and found he is not licensed and is operating an illegal moving business. I doubt he has insurance since he is unlicensed.

I confronted the owner who admitted that they did that.
Inaccurate. Confrontation certainly describes their communication styles.

See above. He admitted it.
I requested to be compensated for it for $450 so I could replace it.
Accurate.

I also asked for his moving license number and insurance. He refused. He offered me $100.
Accurate.

I declined that offer.
Accurate.

After a number of texts he said "you win. I submit",
Accurate.

which I took to mean he would pay for the damaged furniture.
I can't speak to the client's interpretation.
What does it mean other than I submit meaning I agree?
I made a Venmo request and a reminder, and he did not pay anything.
Accurate. We have not come to an agreement on resolution.
There has been no further communication other than his failure to pay for the damage. He has not made any attempt to resolve it by paying for it. To have him pay me $100 for a table is ridiculous. If this cannot be resolved here by him paying for it, I will have no choice but to file in court, which I will do.

BoxServ Moving Response time Jun 04, 2020

$550 is discounts have already been applied and 5 hrs of services were rendered. Please see attached invoice. If we hadn't already done 5 hrs of work or given the client $550 is discounts we could offer more, but the client has already squeezed out everything there was for her.

Customer Response time Jun 05, 2020

Complaint: ***

I am rejecting this response because:

Regards,

***
There was never an invoice given. So this invoice has never been seen by me and is made up to justify this. We never got anything in writing at all ever from this company.As already explained, the agreed upon price for the move is separate from they destroyed property and are liable for it.It appears that my only recourse is to go to court to collect the damage. And to report the business for operating illegally and without insurance.There has not even been a good faith negotiation to fairly compensate for broken furniture as $100 for a $450 piece of furniture is not a fair compensation.

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