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Boxycharm Reviews (1)

I signed up for my first Boxycharm subscription box for the month of October, 2014. On October 7, 2014 I was charged $21. The website states the following: "All boxes are shipped between 5-10 business days after your credit card has been charged." These business days do not include weekends or holidays.

On November 4, 2014 (a full 4 days after Halloween, which was the basic theme for October's box), I reached out to Boxycharm via email to inquire about the whereabouts of my shipment. It should be noted that a phone number for customer service is not available, and you must go through the company's website to contact them. This was NINETEEN business days after I had been charged. Two full days later, I received a response stating the following (truncated): "... We have contacted our shipping partner and they are looking into the issue to see why your box has not shipped to you. In the meantime, we want to make this right and ship an additional October Box to you to avoid any further waiting. Your replacement box will be shipping out with the very next batch. We hope that you love your October â??Bewitchedâ? Box :D"

This "additional" box, which presumably was to make up for the inconvenience, arrived, but the original box never did. It is very safe to assume Boxycharm never sent the original box, and only sent one when called out for lack of services after payment.

It is now December 16, 2014. Payment for December's box was made December 3. It is 10 business days, and yet no shipping information has been posted. Bloggers and YouTubers have received their boxes, but many subscribers have not. It is clear that Boxycharm is not skilled in either the art of customer service, nor proper business management. They continuously charge their customers for products and services they are either incapable or unwilling to provide. If you do not advocate aggressively for yourself as a customer, you are merely taken advantage of. Revdex.com should investigate further.

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