Mr [redacted] is correct The personnel at the dealership he spoke with were not adequately informed about this new promotion He is certainly entitled to the gift certificate and our apology I will reach out to him immediately and extend the same to him.Sincerely, [redacted]
Dear Ms***, I am in receipt of the
complaint filed by Ms*** reference ID ***It was
unfortunate that the drivers license and insurance card could not be
located belonging to Ms***She herself states that the
salesperson may have “misplaced it”We had a situation
whereby
each party was adamant that the other was in possession of the items
I apologize for the entire situationIt was entirely
unintentionalThat being said, Jay Buick GMC did everything it
could to locate the itemsAt the same time, Ms*** was visibly
upset and essentially inconsolableWe tried everything possible,
including the monetary offer referenced in the letterEvery action
taken was done with the utmost of respectThe offer to involve the
police was first made by Jay as wellIn return, Ms*** has
threatened this business and has already posted what amounts to
defamatory comments on social mediaThis response is quite
disproportionate to the issue at hand She is trying to be as hurtful
as possible in response to a situation that has no clearly
established fault Jay Buick GMC agrees for the sake of customer
goodwill to the disputed amount in the complaint of $We
believe a retraction of the degrading statements is appropriate and
we hope with this understanding, Ms*** will tooNo matter who
is at fault, Jay Buick GMC wants to move ahead and put this issue
behind Sincerely,*** ***PresidentJay Buick GMC
Dear Ms***,In response to the complaint filed by our customer Ms***, I have attached a file which clearly documents the situation The vehicle was purchased as a GM certified used vehicle which includes a month/mile comprehensive limited warranty During that coverage
period, Ms*** had the vehicle serviced seven times for a variety of covered items, all of which were easily and quickly remedied Following is a synopsis March 29, 2014: A check engine light and brake pulsation Repaired and returned to customer at no charge April 7, 2014: A speaker rattle Speaker replaced at no charge June 26, 2014: Repair to the right rear tire losing air and no charge oil change Total charge to customer $ Sept11, 2014: Roadside assistance Battery replacement total charge $ Oct24, 2014: Onstar module inoperable Replaced at no charge to customer Nov29, 2014: Complimentary oil change and tire rotation No charge to customer Sept1, Perform recall # Complimentary oil change and tire rotation Diagnose transmission concern Charge to customer $117.61Prior to the current concern, Ms*** paid for a tire repair and battery replacement for a total cost of $ All other issues were minor and covered at no expense to Ms***.Included in the attachment are documents that detail the declination of any additional warranty coverage available at the time of purchase I am sorry that Ms*** has pointed out that she does not have the money to repair the vehicle However, Jay Buick GMC has performed exactly to the specifications of the used vehicle certification program I do not know where the service information the customer is providing was obtained She references service events Attached is the entire service history with nowhere near that amount The history reflects a very typical list of repairs and certainly nothing extraordinary I also find it strange that there were no service events since November 29, including the transmission issue the customer documents on April 12, The vehicle should have been brought in at that time just as it was August 29, I understand the customer has removed the vehicle from Jay Buick GMC at this time If I can be of any further assistance please let me know.*** ***Jay Buick GMC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
To whom this may concern: I have made several attempts to contact by phone with the number provided and was unable to contact anyone. Please feel free to contact me 232-ex 108, and I will be happy to talk with you further about this matter. Nathan L***
Dear Ms***, Regarding the subject communication concerning repairs done to a Pontiac Vibe owned by *** ***, I have done an investigation and made the following determination The vehicle was brought in on July 17, to perform recall which is a replacement of
the passenger side airbag inflator This is strictly passenger side and involves no contact with the driver side at all Upon completion, it was noted that the airbag warning light was on and a no charge diagnosis on August 6, by this dealer determined that a trouble code "B1811" was the issue That code applies to the sensing and diagnostic module(SDM) detecting a high resistance electrical condition in the Drivers side steering wheel module deployment loop This area is nowhere near the area of repair Jay Auto Group technicians were in contact with The vehicle is at least years old with over 162,miles It has never been to our facility beforeThere is no available service history for this car Often times, older high mile vehicles experience conditions that mask other problems The probable cause in this case is that when the repair was performed on the passenger side, an existing problem that was masked now became evident The Jay technicians maintain that nothing they did would have anything to do with an error code on the drivers side An estimate of necessary repairs was provided to the customerIt should be noted that the estimate is a "worst case" scenario and the repair could, in fact, be much lessWe can not be certain about cost until the unit is actually disassembled It could be nothing more than a poor wire connection Jay Auto Group can offer a goodwill discount of 20% off the repairs We are sorry for the issue but are in no way responsible for the problem.*** ***Service ManagerJay Buick GMC
RevDex.com:
There have been no attempts from anyone regarding this complaintThat is falseThe last person that called my phone was David and that was when I picked up my vehicleI will reach out to the representative today to discuss the concern using the number provided
Regards,
*** ***
Dear [redacted], We appreciate you bringing this concerns to our attention. We will look into this and be in contact with you soon. Sincerly Nathan L[redacted] Owner
Mr. [redacted] is correct. The personnel at the dealership he spoke with were not adequately informed about this new promotion. He is certainly entitled to the gift certificate and our apology. I will reach out to him immediately and extend the same to him.Sincerely, [redacted]
Mr [redacted] is correct The personnel at the dealership he spoke with were not adequately informed about this new promotion He is certainly entitled to the gift certificate and our apology I will reach out to him immediately and extend the same to him.Sincerely, [redacted]
Dear Ms***, I am in receipt of the
complaint filed by Ms*** reference ID ***It was
unfortunate that the drivers license and insurance card could not be
located belonging to Ms***She herself states that the
salesperson may have “misplaced it”We had a situation
whereby
each party was adamant that the other was in possession of the items
I apologize for the entire situationIt was entirely
unintentionalThat being said, Jay Buick GMC did everything it
could to locate the itemsAt the same time, Ms*** was visibly
upset and essentially inconsolableWe tried everything possible,
including the monetary offer referenced in the letterEvery action
taken was done with the utmost of respectThe offer to involve the
police was first made by Jay as wellIn return, Ms*** has
threatened this business and has already posted what amounts to
defamatory comments on social mediaThis response is quite
disproportionate to the issue at hand She is trying to be as hurtful
as possible in response to a situation that has no clearly
established fault Jay Buick GMC agrees for the sake of customer
goodwill to the disputed amount in the complaint of $We
believe a retraction of the degrading statements is appropriate and
we hope with this understanding, Ms*** will tooNo matter who
is at fault, Jay Buick GMC wants to move ahead and put this issue
behind Sincerely,*** ***PresidentJay Buick GMC
Dear Ms***,In response to the complaint filed by our customer Ms***, I have attached a file which clearly documents the situation The vehicle was purchased as a GM certified used vehicle which includes a month/mile comprehensive limited warranty During that coverage
period, Ms*** had the vehicle serviced seven times for a variety of covered items, all of which were easily and quickly remedied Following is a synopsis March 29, 2014: A check engine light and brake pulsation Repaired and returned to customer at no charge April 7, 2014: A speaker rattle Speaker replaced at no charge June 26, 2014: Repair to the right rear tire losing air and no charge oil change Total charge to customer $ Sept11, 2014: Roadside assistance Battery replacement total charge $ Oct24, 2014: Onstar module inoperable Replaced at no charge to customer Nov29, 2014: Complimentary oil change and tire rotation No charge to customer Sept1, Perform recall # Complimentary oil change and tire rotation Diagnose transmission concern Charge to customer $117.61Prior to the current concern, Ms*** paid for a tire repair and battery replacement for a total cost of $ All other issues were minor and covered at no expense to Ms***.Included in the attachment are documents that detail the declination of any additional warranty coverage available at the time of purchase I am sorry that Ms*** has pointed out that she does not have the money to repair the vehicle However, Jay Buick GMC has performed exactly to the specifications of the used vehicle certification program I do not know where the service information the customer is providing was obtained She references service events Attached is the entire service history with nowhere near that amount The history reflects a very typical list of repairs and certainly nothing extraordinary I also find it strange that there were no service events since November 29, including the transmission issue the customer documents on April 12, The vehicle should have been brought in at that time just as it was August 29, I understand the customer has removed the vehicle from Jay Buick GMC at this time If I can be of any further assistance please let me know.*** ***Jay Buick GMC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We have now made contact with the customer and have come to an agreeable resolution
To whom this may concern: I have made several attempts to contact by phone with the number provided and was unable to contact anyone. Please feel free to contact me 232-ex 108, and I will be happy to talk with you further about this matter. Nathan L***
Dear Ms***, Regarding the subject communication concerning repairs done to a Pontiac Vibe owned by *** ***, I have done an investigation and made the following determination The vehicle was brought in on July 17, to perform recall which is a replacement of
the passenger side airbag inflator This is strictly passenger side and involves no contact with the driver side at all Upon completion, it was noted that the airbag warning light was on and a no charge diagnosis on August 6, by this dealer determined that a trouble code "B1811" was the issue That code applies to the sensing and diagnostic module(SDM) detecting a high resistance electrical condition in the Drivers side steering wheel module deployment loop This area is nowhere near the area of repair Jay Auto Group technicians were in contact with The vehicle is at least years old with over 162,miles It has never been to our facility beforeThere is no available service history for this car Often times, older high mile vehicles experience conditions that mask other problems The probable cause in this case is that when the repair was performed on the passenger side, an existing problem that was masked now became evident The Jay technicians maintain that nothing they did would have anything to do with an error code on the drivers side An estimate of necessary repairs was provided to the customerIt should be noted that the estimate is a "worst case" scenario and the repair could, in fact, be much lessWe can not be certain about cost until the unit is actually disassembled It could be nothing more than a poor wire connection Jay Auto Group can offer a goodwill discount of 20% off the repairs We are sorry for the issue but are in no way responsible for the problem.*** ***Service ManagerJay Buick GMC
RevDex.com:
There have been no attempts from anyone regarding this complaintThat is falseThe last person that called my phone was David and that was when I picked up my vehicleI will reach out to the representative today to discuss the concern using the number provided
Regards,
*** ***
Dear [redacted], We appreciate you bringing this concerns to our attention. We will look into this and be in contact with you soon. Sincerly Nathan L[redacted] Owner
Mr. [redacted] is correct. The personnel at the dealership he spoke with were not adequately informed about this new promotion. He is certainly entitled to the gift certificate and our apology. I will reach out to him immediately and extend the same to him.Sincerely, [redacted]