Once Boyar's gets your money then the customer service goes out the window. My family has been without a kitchen for 2 months! It bothers me to see my children amongst this mess. The salesman Bill painted a pretty picture of how the process would be. Which were all lies. I was told our kitchen would be measured and we would receive a 3D drawing within 4 days. Two months later and $8,100 taken from us. We have nothing. We even gave him the layout with measurements from another contractor and still nothing! Oh wait, I received a color sample and an email of a kitchen layout to approve, which you would think we'd sit down with him to discuss it since we're not kitchen cabinet experts. Why did we hire him? Aren't they the experts not us? I trusted these people to create my dream kitchen, which this whole experience has been a nightmare.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action.
The owner of Boyars has finally come out to my house to look at the project. He was disgusted with how my kitchen looked! I'm waiting on a date when this job will be finished properly. So let's wait until I get the job done and completed with 100% satisfaction by me.
Regards,
[redacted]
Please see attached letter.
To Whom It May Concern:This letter is in response to the complaint filed by Ms. [redacted]. It states on the terms and conditions of Boyar's contract that patching and painting may be required and is the responsibility of...
the client. However, Boyar’s would be willing to credit Ms. [redacted] for the drywall repairs to satisfy the customer. Boyar's has attempted to contact the client by phone on both 11/23 & 11/30/15, with no response to date. Boyar's is anxious to bring this matter to a close, and we look forward to speaking with Ms. [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The complaint won't be resolved until I get my warranty certificate which I have not received, thank you.
Regards,
[redacted]
Attached is Boyar's response to complaint #[redacted], filed by Mr. [redacted]. On 02/03/14 the office received a phone call from Mr. [redacted] requesting a cancellation of the contract. The reason given was not that detailed in Mr. [redacted]’s complaint. Rather, the client requested to cancel...
due to his personal health issue, which now caused him to sell the home and not move forward with the kitchen project Mr. [redacted] originally contracted for. On 03/24/14 Boyar’s reached an agreement with Mr. [redacted], cancelling the contract and refunding all but $200 of the deposit to cover our costs for the design and administrative work performed on this project. This case has been brought to resolution.
Once Boyar's gets your money then the customer service goes out the window. My family has been without a kitchen for 2 months! It bothers me to see my children amongst this mess. The salesman Bill painted a pretty picture of how the process would be. Which were all lies. I was told our kitchen would be measured and we would receive a 3D drawing within 4 days. Two months later and $8,100 taken from us. We have nothing. We even gave him the layout with measurements from another contractor and still nothing! Oh wait, I received a color sample and an email of a kitchen layout to approve, which you would think we'd sit down with him to discuss it since we're not kitchen cabinet experts. Why did we hire him? Aren't they the experts not us? I trusted these people to create my dream kitchen, which this whole experience has been a nightmare.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action.
The owner of Boyars has finally come out to my house to look at the project. He was disgusted with how my kitchen looked! I'm waiting on a date when this job will be finished properly. So let's wait until I get the job done and completed with 100% satisfaction by me.
Regards,
[redacted]
Please see attached letter.
To Whom It May Concern:This letter is in response to the complaint filed by Ms. [redacted]. It states on the terms and conditions of Boyar's contract that patching and painting may be required and is the responsibility of...
the client. However, Boyar’s would be willing to credit Ms. [redacted] for the drywall repairs to satisfy the customer. Boyar's has attempted to contact the client by phone on both 11/23 & 11/30/15, with no response to date. Boyar's is anxious to bring this matter to a close, and we look forward to speaking with Ms. [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The complaint won't be resolved until I get my warranty certificate which I have not received, thank you.
Regards,
[redacted]
Attached is Boyar's response to complaint #[redacted], filed by Mr. [redacted]. On 02/03/14 the office received a phone call from Mr. [redacted] requesting a cancellation of the contract. The reason given was not that detailed in Mr. [redacted]’s complaint. Rather, the client requested to cancel...
due to his personal health issue, which now caused him to sell the home and not move forward with the kitchen project Mr. [redacted] originally contracted for. On 03/24/14 Boyar’s reached an agreement with Mr. [redacted], cancelling the contract and refunding all but $200 of the deposit to cover our costs for the design and administrative work performed on this project. This case has been brought to resolution.