Boyd Chevrolet Buick Pontiac Cadillac Honda

Ms*** On August 11rh 2016, Mr*** ** *** and daughter *** ** *** came into Boyd Honda all Red Flag security measures were taken with the applicationThat would include verify the customers identity's, obtaining signed authorizations to obtain credit and a
privacy notice signed. I have included a copy of the signature page of the credit application that was signed by the customers. Please note that when this is signed it gives the dealership authorization to pull credit (which the dealership pulled once) and to submit to lenders to try and obtain financing (it was submitted to banks asking for there assistance to obtain credit)It is outlined on the signature page that the dealership will be submitting credit for approval. Grace T*** Business Manager

When a customer brings their vehicle in with a check engine light the first part of diagnosing the concern is to check for any codesWhen checking codes in the Electronic Control Module (ECM)When check your car the only code was a current code of P"Fuel system too lean"We continued the diagnostics and found the Exhaust Gas Recirculation(EGR) valve was stuck in the open position and would not operate when commanded by the ECMAfter performing the
diagnostics of the check engine light was completed, We performed a complementary Multi-Point Inspection(MPI)The concerns we found on your car where recommendations and we informed you about the condition of your car even if you
choose not to repair them
After you brought your can back to check the check engine lightWe found the code P"catalytic converter inefficiency" requiring the converter to be replacedWe called you with that information and that's when you told the service adviser that you had known the check engine light had been on for that reasonYou said you had taken the car to *** to have the codes readEvidently they erased the codes because the only code was for the EGR valveNot until you drove the car
enough for the catalytic converter code to returnHad that code been there when we checked it the first time we would have told youWe told you about the list of concerns that day that we found, we would have not left that out if we hand known about it

When a customer brings their vehicle in with a check engine light the first part of diagnosing the concern is to check for any codes. When checking codes in the...

Electronic Control Module (ECM). When check your car the only code was a current code of P0171 "Fuel system too lean". We continued the diagnostics and found the Exhaust Gas Recirculation(EGR) valve was stuck in the open position and would not operate when commanded by the ECM. After performing the
  diagnostics of the check engine light was completed, We performed a complementary Multi-Point Inspection(MPI). The concerns we found on your car where recommendations and we informed you about the condition of your car even if you
     choose not to repair them.
 
                  After you brought your can back to check the check engine light. We found the code P0420 "catalytic converter inefficiency" requiring the converter to be replaced. We called you with that information and that's when you told the service adviser that you had known the check engine light had been on for that reason. You said you had taken the car to [redacted] to have the codes read. Evidently they erased the codes because the only code was for the EGR valve. Not until you drove the car
 enough for the catalytic converter code to return. Had that code been there when we checked it the first time we would have told you. We told you about the list of concerns that day that we found, we would have not left that out if we hand known about it.

Ms. [redacted] On August 11rh 2016, Mr. [redacted] and daughter [redacted] came into Boyd  Honda all Red Flag security measures were taken with the application. That would...

include verify the customers identity's, obtaining signed authorizations to obtain credit and a privacy notice signed. I have included a copy of the signature page of the credit application that was signed by the customers. Please note that when this is signed it gives the dealership authorization to pull credit (which the dealership pulled once) and to submit to lenders to try and obtain financing (it was submitted to 5 banks asking for there assistance to obtain credit). It is outlined on the signature page that the dealership will be submitting credit for approval. Grace T[redacted] Business Manager

Revdex.com:when [redacted] checked my car around of May of 2014 the check engine light stayed on and was still on when I took it into [redacted] inFeb. the light was still on. When I got my car back in two days the light was back on. I still think bit was a rip off because this was the reason for putting my car in the shop.
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Review: on Aug 11 2016 I tried to co sign for my daughter to trade her car in the sales man came back and said they ran the credit and with what she has left to pay off on her car they could not do anything for us. When I looked at my credit report on Sunday the 14th they had ran my credit again on Saturday the 13th I did not tell them are authorize them to do that two days after we tried to get the car dropping my credit score even lower. It was ran 3 times on the 11th that's ok but 0n the 13th it was ran 5 more times that is not ok Now I got to try to fined away to get that off my creditDesired Settlement: just a letter saying they made a mistake where I can give to the credit bureau to try to get this removed thanks

Business

Response:

Ms. [redacted] On August 11rh 2016, Mr. [redacted] and daughter [redacted] came into Boyd Honda all Red Flag security measures were taken with the application. That would include verify the customers identity's, obtaining signed authorizations to obtain credit and a privacy notice signed. I have included a copy of the signature page of the credit application that was signed by the customers. Please note that when this is signed it gives the dealership authorization to pull credit (which the dealership pulled once) and to submit to lenders to try and obtain financing (it was submitted to 5 banks asking for there assistance to obtain credit). It is outlined on the signature page that the dealership will be submitting credit for approval. Grace T[redacted] Business Manager

Review: My [redacted] engine service light was illuminated and I wanted to know what was wrong. I took my vehicle to the only "Certified" [redacted] dealer in my area - [redacted] on February 23rd, 2015. The service department ran a their car diagnostic and provided a list of problems that were causing the service engine light to be on. I accepted the professional explanations of the technicians of what was causing my engine service light to be illuminated. I was told everything was pretty much wrong with my car and causing my engine light to be on. I was told I needed to have brakes replaced, brake fluid flushed and refilled, change engine oil, front and rear alignment needed, radiator fluid flushed and refilled, and transmission fluid flushed and refilled. In addition, the Air Mass Flow needed replacing according to the technician. I paid a total of $1101.99 in labor, parts, shop supplies and taxes.

I picked my car up on February 25th, 2015 and drove to [redacted] about 75 miles away. While driving, the engine light came back on. I called [redacted] and took my vehicle back to them for an explanation to the engine light being on. I was now told I needed a catalytic converter. [redacted] erroneously applied services to my vehicle to incur additional charges. I believe [redacted] knew the catalytic converter was bad when they charged me for the Air Flow Mass. The service representative was apologetic but said he could not do anything to assist me and I would have to pay for a catalytic converter and labor which would result in an additional $1000.00 of expenses.

[redacted] failed to provide the requested services and performed unneeded repairs. Revdex.com, please assist me in recouping a portion of my expenses.Desired Settlement: Full Refund for an erroneous/false diagnostic reading - $99.95

Full Refund for erroneous replacement of mass air flow:

Labor - $75.96

Meter - $164.17

Tube - $32.53

Total refund $372.61

Business

Response:

When a customer brings their vehicle in with a check engine light the first part of diagnosing the concern is to check for any codes. When checking codes in the Electronic Control Module (ECM). When check your car the only code was a current code of P0171 "Fuel system too lean". We continued the diagnostics and found the Exhaust Gas Recirculation(EGR) valve was stuck in the open position and would not operate when commanded by the ECM. After performing the