Boyd Honda

Review: I purchased a [redacted] from Boyd Honda on 6/24/2013 and the automobile was dilivered to my home. When delivered, I expressed concern ([redacted], paint, manual, keys, trim, etc.) and wrote on the owed to sheet and called the salesman and finance manager. Both promised multiple times to forward the itens. I have called several times each week since the purchase and on 8/7/2013, [redacted] in finance left a message that everyting was in except for the key and he would mail to me. After 3 weeks, I called and the sales manager questioned me as to why I would reach out to the Revdex.com, which I did not do until today, September 3, 2013.Desired Settlement: Please send me all items promised or find another automobile.

Business

Response:

Spoke with [redacted] from the business and she states that the company has been in contact with the consumer and all the parts have been shipped.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I received a manural and touchup paint but not the molding that was ordered and promised. As soon as I receive the molding, I will be happy ([redacted] does not work and they will not correct).

Regards,

Business

Response:

Spoke with [redacted] from the business and she states that the molding part should be shipped within a week or 2 to the consumer.