Boyd Veterinary Clinic

Complaint: [redacted] I am rejecting this response because: I have not accepted the alternative arrangements to dateI am willing to accept the alternative arrangements, however before doing so I have requested the resort provide me with the name of their legal representatives as well as the general liability insurance carrier I am understandably untrusting of what The Makena Resort is saying now in light of the issues with my past cancelled reservation ands past alternative arrangements they have suggested leaving me at a financial lossAlso, as is evident since the Makena is closing in July- should the alternative arrangements not be as stated in the e-mail from the Makena or something else come up/ hidden fees, etc - I will have no one to contact in regards to that issue at the resortIn light of that and in an effort to feel comfortable with the alternative solution, I have requested several times for the Makena's general liability insurance carrier's information and attorney's informationI am hoping to not ever need this information and that the alternative arrangements and plans will happen without a hitch, however I also never expected a resort to take my reservation and then cancel it because they are closing in monthsI feel having this requested information would: make me feel more comfortable accepting the alternative arrangements and have the information if needed after the resorts closingI have requested this information several times verbally and in writing, and each time I do I am met with resistance or a response that there is no way for anyone at the hotel to get that informationI find it very hard to believe that no one at the resort would have access to who represents or insures the resortWhat seems as an attempt at concealing this information is making me even more untrusting of what the Makena is of*gIn conjunction, the Makena can not send me any confirmations until after I agree to the terms of there offer basically waiving any future rightsLastly, I am also feeling almost threatened with how the resort is handling this now- as the latest e-mail and letters are imposing a deadline of Wednesday 4/to accept the offer or else its off the table even though they still have not provided me the requested information in order for my potential future rights to be protected With that being said, I am satisfied with the current offer from the Makena for the alternative arrangements and reservations and will gladly accept that offer once I have the Makena's General Liability Insurance carrier information and attorneys information just in case it is needed down the road since the alternative arrangements aren't coming into play until September, after the Makena will be closedIf the Revdex.com has this information in its database and could provide it, I would greatly appreciate itIf not, I would ask the Revdex.com's assistance in getting this information so that I can accept the Makena's alternative arrangements feeling at easeLastly, if the Makena can not provide this information by the imposed deadline of Wednesday April 27, then I would request that the deadline for my acceptance be extended until which time the Makena can obtain and provide the requested information and it can be verifiedIt should also be noted that the alternative arrangement offer was only received Monday 4/at 6:PM Your assistance in this matter is greatly appreciatedThank you Sincerely, [redacted]

Aloha, At Makena Beach and Golf Resort our guest feedback is
pivotal to the continued improvement of our property, thus we thank you for
taking the time to reach out to us and
express your discontentWe have reached
out to this guest and have confirmed alternative arrangementsThe alternative
accommodations have been approved by the guestWarmest regards,
*** ** ***
General Manager

Complaint: [redacted]
I am rejecting this response because:
I have not accepted the alternative arrangements to date. I am willing to accept the alternative arrangements, however before doing so I have requested the resort provide me with the name of their legal representatives as well as the general liability insurance carrier. 
I am understandably untrusting of what The Makena Resort is saying now in light of the issues with my past cancelled reservation ands past alternative arrangements they have suggested leaving me at a financial loss. Also, as is evident since the Makena is closing in July- should the alternative arrangements not be as stated in the e-mail from the Makena or something else come up/ hidden fees, etc - I will have no one to contact in regards to that issue at the resort. In light of that and in an effort to feel comfortable with the alternative solution, I have requested several times for the Makena's general liability insurance carrier's information and attorney's information. I am hoping to not ever need this information and that the alternative arrangements and plans will happen without a hitch, however I also never expected a resort to take my reservation and then cancel it because they are closing in 4 months. I feel having this requested information would: 1. make me feel more comfortable accepting the alternative arrangements and 2. have the information if needed after the resorts closing.
I have requested this information several times verbally and in writing, and each time I do I am met with resistance or a response that there is no way for anyone at the hotel to get that information. I find it very hard to believe that no one at the resort would have access to who represents or insures the resort. What seems as an attempt at concealing this information is making me even more untrusting of what the Makena is off[redacted]g. In conjunction, the Makena can not send me any confirmations until after I agree to the terms of there offer basically waiving any future rights. Lastly, I am also feeling almost threatened with how the resort is handling this now- as the latest e-mail and letters are imposing a deadline of Wednesday 4/26 to accept the offer or else its off the table even though they still have not provided me the requested information in order for my potential future rights to be protected.  
With that being said, I am satisfied with the current offer from the Makena for the alternative arrangements and reservations and will gladly accept that offer once I have the Makena's General Liability Insurance carrier information and attorneys information just in case it is needed down the road since the alternative arrangements aren't coming into play until September, after the Makena will be closed. If the Revdex.com has this information in its database and could provide it, I would greatly appreciate it. If not, I would ask the Revdex.com's assistance in getting this information so that I can accept the Makena's alternative arrangements feeling at ease. Lastly, if the Makena can not provide this information by the imposed deadline of Wednesday April 27, then I would request that the deadline for my acceptance be extended until which time the Makena can obtain and provide the requested information and it can be verified.
It should also be noted that the alternative arrangement offer was only received Monday 4/25 at 6:21 PM
Your assistance in this matter is greatly appreciated. Thank you.
Sincerely,
[redacted]