Boyd's Automotive LLC.

Initial Business Response /* (1000, 10, 2015/12/09) */
Case # XXXXXXX
To whom it may concer:
Mr. [redacted] brought his vehicle after he installed a used motor from the junk yard in his vehicle. He stated that it has an overheating issue. We performed several tests on the vehicle. During...

testing we noticed that the lower hose was not getting hot but the car would overheat. This showed us that there was a circulation issue that needed to be addressed first before anything else. Since this particular motor's water pump is internal it was necessary to take everything off down to the water pump. We had a lengthy conversation on what this meant. He was told that we wouldn't know anything until it was taken apart. We have seen on these motors that the shaft of the water pump propeller actually brake thus not allowing proper circulation of the engine coolant. After removing the water pump and inspecting it we found that this water pump has been done before and whoever replaced it used so much silicone that it plugged the passages thus allowing for no circulation. There was no way to tell if further damage had been caused by this misuse of silicone. It could have went anywhere in the motor. We explained this to the customer. When you put a used motor in a vehicle you are always taking a chance. Obviously this used motor had a pre-existing condition. Since the customer has had interactions with us before I made sure to pay extra attention to what was done and what was said. I made more than enough accommodations for this customer. He bought his own parts and was advised there would be no warranty. I let his car stay in the bay apart while we waited a week or so for his parts to come in. Even after we towed the car I stored the car for another week not once charging him any storage. On the day that we towed it back in after re-checking it Mr. [redacted] and I agreed to me paying him half of the labor back which was $260 as a show of good will. That was on a Friday. I told him that I don't feel that I did anything wrong but as a show of good will I would do that for him to help him out. We agreed and he was to come Monday and pick it up. On Monday he and his wife came and all of a sudden wanted all their money back, rescinding the deal that I had already made with him. I told them all I could do was what I already promised them. They proceeded to wait another week before they picked up the car and I still did not charge them storage.
Sincerely,
Boyd's Automotive