Boyles Furniture & Rugs

Boyles Furniture was absolutely the best to deal withCommunication was excellentI would highly recommend themA PLUS! Beyond fairBest experience ever purchasing furniture!

I ordered a nightstand through this company The price was great, the customer service was phenomenal, and the transaction was concluded without a single hitch Everything was perfect

My experience with the transaction with Boyles was nothing but positive From help making the selection to white glove delivery was nothing short of professional I look forward to completing my project with their professional help

Boyles Furniture was absolutely the best to deal withCommunication was excellentI would highly recommend themA PLUS!
Beyond fairBest experience ever purchasing furniture!

I was extremely pleased with Boyles Furniture I had looked for a bedroom suite at several other furniture stores here in Dallas, all without any measurable help The second store really tried to take me to the proverbial cleaners! Then, I called Boyles Amanda really did a terrific job getting me the best price, great service and delivery I would contact Boyles again and again Ultimately, I saved nearly $1,on my furniture which arrived in wonderful condition and looks fantastic in my bedroom! Thank you Boyles!

We bought two chairs they were beautiful
Very good quality and look very elegant in my living roomThe service was very good
No problem

My transaction with Boyle was exactly as promised The item ordered was delivered on time and defect free The transporter, *** ***, was diligent in keeping us posted The only question I have: since the item ordered was in stock, it seems strange that it would take weeks But that is what was promised and what was delivered

I ordered Thomasville Manuscript tablesThe tables were delivered May 13,at 9PMI did not look over them with a headlamp or magnifying glass as I had been doing business with the company boyles (some form of the furniture company named boyles) for years and never had any issueI noticed days later on the top of the end table the paint/stain was chipping and flecking.I I had not set anything on top of the tableOn closer examination as I pull the drawer open I notice on the outside of the drawer it looked crack, maybe as if in transit it bumped or shifted and cracked I called and spoke with Carla the sales representative about
the problemShe assured me Steve was good at taking care these kind of problems, but seemed very vague when I asked specifics on how these kind of problems were handledI was transferred to Steve
*** voice mail and left a messageAfter days and I had not received a call I emailed the email addresses I found online and recei

Boyle’s Furniture was a real pleasure to do business withGreat follow-through and everything done as promised!! I highly recommend them!!

We purchased a motorized reclining Hancock & Moore sofa through Boyle’s about 1/years ago that had a connection on one side that went bad Boyle’s quickly facilitated the request for the needed repair part through the manufactured that was delivered directly to us They followed up to make sure the part was received and that sofa now worked again

I am so impressed at the service I was given over a small order I was looking for one night stand to complete a bedroom set we had I was given prompt feedback on all my questions and their pricing was competitive.The delivery process was clearly explained and the furniture was delivered within the timeframes established The communication with the delivery company was very good The delivery people were courteous and very careful in bringing the furniture into our home I will definitely consider using Boyles again

Delivery was slow, but product was exactly as promised

I ordered a chair in February The contacted me and told me that the color I wanted was not available and I would have to choose another At first I said I didn't want to change colors, and they said they could provide the chair as initially ordered Then I decided to change colors, and they told me it was not possible because my fabric had already been cut (it was two days later) When I appealed to them to see if I could get the color changed, they said they would call the manufacturer and see Many conversations ensued, and they told me they would call and let me know the decision After five weeks of waiting, I had not received a call and it was time for delivery of my chair, so I called them to see when it would be delivered I was told the manufacturer wanted something in writing saying I want the chair in the original color, and I became angry and told them they were supposed to call me back and never had, and they already have $of my money, and I will not provide an

We purchased several pieces of patio furniture from Boyles in 2005, which is still under mfg warrantyWe contacted the manufacturer directly (***), who informed us we needed to work through Boyles for any warranty claimsOn July 9th I sent an email to Boyles Customer Service ***) and have not received a replyWe have attempted to contact Boyles via phone but no one answers their CS line or allows a message to be leftWe are unable to get anyone at Boyles to acknowledge or respond to our claim and need assistance

We ordered a custom Henkel-Harris bed through Beverly *** *** at BoylesThe service was excellent, the order was delivered earlier than expected is just perfectCompletely satisfied and would order again if the need arose

Placed order in September of for more than $10k of living room and master bedroom furniture from ThomasvilleTerrible customer service, terrible delivery companies (*** *** and ***&***)Will never do business with them againMultiple damaged delivery attempts, finally received couch in May of Furniture that was “in stock” took until early Spring to deliverIssues are still not resolved nor have we been compensated or reimbursed as promisedTheir so called “White Glove” delivery company damaged brand new hardwood floors (scratches and gauges) in our new home and now have to have the entire living room & dining room resanded/stainedThey talk a good talk and are very personable at time of purchase but every step since accepting payment has been horrendous! Terrible follow up, terrible response time, terrible conflict resolution, terrible management personnel namely Steve Willardterrible service all aroundVery very unhappy! Purposely chose Boyles because of their reputation and have now learned we aren’t the only unsatisfied customersIf I could have given them a “0” star rating I would