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Boy's Electric, LLC

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Boy's Electric, LLC Reviews (2)

To Whom it may concernThis customer was exactly correct, they contacted our company to come out and did agree to the $59 travel charge to get an exact price (we do not give estimates we give an exact price). Our licensed background checked, professionally trained technician arrived in a truck...

carrying over 20,000 parts to repair anything in their home and give an exact up front price for any service they wanted as promised. The customer had outlets not working in their home so the first thing we need to do is figure out why they are not working, because wiring is concealed behind walls and ceilings we would need to run a diagnostic to find the problem (this can take several hours, we have even had it take days). This diagnostic was $479.00 the customer choose not to run the diagnostic but now knew how much the service would be to perform.  So to recap we arrived in our promised time window, as promised we evaluated the home, age of wiring, size of circuit and gave an upfront price to proceed. We did everything exactly like the customer was explained to on the phone. We will be refunding the $59.00 in good faith but I really do not know what else we could have done differently?Thank YouKent [redacted]Boys Electric LLC

the concerns have been noted and we are sorry for any inconvenience this has caused the customer. A check has been sent our for the full amount of the invoice and again I would strongly suggest to this customer to get a 3rd opinion form a reputable company that specializes in residential wiring that frequently does whole house safety inspections. Kent BBoy's Electric LLC

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