BP America, Inc.

*** *** *** Thank you for taking the time to email us. We are always pleased to hear from our valued customersWe apologize for the problem that you encountered at one of our sitesIn order for us to forward your comments to the appropriate personnel we would need further
information from you in regards to the location of the site. The first step is to make a positive site identification, in order to do this, please provide street address, street name, name of city, state and/or zip code of the service station in question Please reference this service request number with your response: SR- 1- We would appreciate it if you could please contact us at 800-333-and speak with one of our Consumer Relations Specialist in regards to this matterYou may also email us directly at [email protected] with the site information Once again thank you for your recent email and we hope we have been of service to you. Thank you for your business BP/ Consumer Relations | USA Phone: 800-333-

Thank you for taking the time to contact us through email regarding your experience at a Southwest ARCO Retail StationAs of June 1st, ARCO sites in Southern California, Arizona and Nevada are supported by ***Please call *** for support at 1-800-322-or contact them through the web at
e-mail address *** BP North America, Inc

Thank you for taking the time to contact us through email regarding your experience at a Southwest ARCO Retail StationThe ARCO sites in Southern California, Arizona and Nevada are supported by ***Please call *** for support at 1-800-322-or contact them through the web at e-mail address ***. *** *** complaint has been forwarded to *** at *** BP North America, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Thursday, February 18, 8:AM To: drteam Subject: Complaint I recently filed the following complaint and thought it was resolved. BP was SUPPOSED to send me a refund check in the amount of $75.45. I have never rec'd this check and was just informed they are NOT going to refund the money. Is there anything I can do at this time? Thank you!*** ** ***

This is in response to the Revdex.com complaint we received. We appreciate the opportunity to respond and regret the delay in our reply.
The BP Business Solutions Account is a business account restricted to...

business use. [redacted] operates the BP Business Solutions fleet card program. Therefore, your letter has been forwarded to our office for reply.
Conforming payments received before 2:00PM EST on regular weekdays (Monday through Friday excluding banking holidays) will be posted the same day. All other payments will be posted the following business day. The payment in question was received after the corresponding due date
We sincerely apologize for the inconvenience and disappointment this has caused you. We value your business and have issued a credit of $75.45 once the credit hits your account we will issue a refund check to the address on file. Please allow 3-6 weeks for the refund to be delivered.

Dear Revdex.com,
Thank you for taking the time to email us. We are always pleased to hear from our valued customers. We apologize for the problem encountered at the BP station located in Des Plaines, IL. Providing quality fuels and customer service is very important to BP. The event described...

occurred at an independently owned and operated BP station. We have forwarded the concern to the station’s branded jobber and have requested they respond directly to the consumer regarding the experience. We have also notified a BP field representative to review the comments. Please allow at least 3-5 business days for a representative to follow-up with the consumer directly. I have requested the jobber Graham Enterprises to contact consumer relations with a resolution so that we can forward the information to you.
Thank you for bringing this issue to our attention. If you have any further questions or concerns, please contact BP Arco Consumer Relations at ###-###-####.
Once again, thank you for your recent email. We hope we have been of service to you.
Thank you for your business.
BP/ARCO Consumer Relations | USA
Phone: ###-###-####

I am disputing my recent correspondence from your office concerning my legitimate complaint against A-1 Mobile Homes - [redacted] - First, They did NOT install any closet shelves in my trailer - They are in bedroom on floor.Second, I did speak to [redacted] + [redacted] regarding the wind damage on my trailer I even offered to show pictures of damage on my phone. I find the fact they DENIED my converstation a little off.. I told them I can't climb a ladder - due to bad hips... they just sat there with a BLANK look on their faces. Yes, I do have family - but it's NOT their place to fix it- It's A-1's I hope this [redacted] letter damages their reputation, I'm [redacted]P.S. Yes, its a used trailer + I know that.. but I had to Buy my own closet + Didn't come with any - they did Fix out lets + frig - but OVEN IS UN-EVEN[redacted]

Good morning [redacted],  Mrs. [redacted] purchased a used mobile home from A-1 Homes [redacted] on 1-16-2015 The purchase of a used mobile home includes a 65 day warranty on habitability items such as electrical, plumbing, heating system etc. (which was explained to her at the time of closing) on ...

1-29-15 we conducted a service call for Mrs. [redacted] we fixed some electrical outlets in the bathroom, living room and bedroom. WE ALSO INSTALLED SOME CLOSET SHELVES to try to make it more convenient for her. On 3-10-15 we also sent an appliance technician to fix her refrigerator.    As Mrs. [redacted] pointed out, she came in on July (well after the 65 day warranty coverage) And asked about getting the smoke alarm batteries changed. She also spoke with [redacted] (another housing consultant) about the batteries and he told her that she should get a family member to help her install those batteries. [redacted], nor [redacted] recall any conversation about any wind damage or recall telling her to get on a latter to install them.    We did not have to install those closet shelves in her home but we did it out of compassion for her.  Mrs. [redacted] came in with a few different relatives in the buying process, which means she should be able to get some help from those relatives. We figure if we do maintenance work for her then we have to do it for every one. We have comply with what the contract states we are responsible for, I believe it is unfair on her part to try to hurt our image because we are not willing to do maintenance on her home.   If you need any further documentation let me know.   Regards [redacted] 
[redacted]

Revdex.com:
This letter is to inform you that BP America, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/3/2016 and assigned ID [redacted]Sent: Thursday, November 03, 2016 3:03 PMSubject: RE: Complaint Transfer for Complaint...

Number:[redacted]BP,The owner of the Gas Station called me & apologized profusely. The employee acted on his own and [redacted] was livid!!!!I accepted his apology and he said he would take care of this. He wants to meet with me to make this up to me—As far as I am concerned this matter is closed..Thank you for your help,**

Consumer [redacted], complaint has been forward to [redacted] escalations for handling.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I will accept their offer of $75.45. I would also like to make note that the $75.45 was taken out of my account on 12/30/15, so they have rec'd this payment.  I will be expecting a refund check in the amount of $75.45 within 3-4 weeks.  I wish to keep this complaint open until such time.  Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Hello, this site use to be a [redacted] site. The SVB# is 3128519, and they have to deal with them directly. The [redacted] support phone number is 1-800-322-2726, and their email address is [email protected].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  This is the business listed on file and someone needs to take responsibility and repair the damage of my property being my vehicle. I'm tired of getting the run around. Nobody is calling me back. So my complain is with the business on file which I choose correctly from the listed options on the website. 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]