BP Amoco

From: [redacted] Sent: Sunday, November 09, 11:AM To: drteam Subject: Customer complaint We have received the complaint from Mr [redacted] I will be contacting him in order to resolve this issueHe has requested that of the fans needs replacedWe will do that this week Thank you [redacted]

From: [redacted] 
Sent: Sunday, November 09, 2014 11:15 AM
To: drteam
Subject: Customer complaint
 
We have received the complaint from Mr [redacted] I will be contacting him in order to resolve this issue. He has requested that 1 of the fans...

needs replaced. We will do that this week.
Thank you [redacted]

Review: I used the atm on Sept. 2nd at the station to withdraw $200.00 the receipt came out with an error code and no money was dispensed. So I swiped my card again and received $200.00 and it showed on my receipt only a balance of $14.00 which a total of 400.00 was deducted. So I took my receipt to the cashiers behind the register and they told me to come back the next day at 9:00 am to speak to the manager and when I arrived I spoke to one of the managers and he told me he need to see a bank statement and he will give me my money, so I pulled up my bank statement on my cell phone and he said he cannot do anything . I need to speak to his managed, I spoke to his manager and now he want to see the receipt and they just keep going back and forth.Desired Settlement: Full Refund

Business

Response:

Check handwritten Message tab or see attached .